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SurveySparrow

SurveySparrow | 1

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External reviews

1,982 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Michael G.

Best Survey Platform for the Money!

  • April 05, 2023
  • Review verified by G2

What do you like best about the product?
We have a sophisticated and complicated tech stack for our Digital Marketing. We always run into challenges with tracking and passing data from one system to another. The biggest challenge is when we use iframes. We tried all the top survey platforms and SurveySparrow is the absolute best for tracking and API connections. It also has great survey functionality and is very user friendly. Whenever we had problems or didn't know how to do something, their support always responded quickly and solved our problems. Grateful for this platform which is an important tool in our Digital Marketing arsenal. I highly recommend everyone takes a look at SurveySparrow and take it for a test drive.
What do you dislike about the product?
There has not been anything that we have disliked about the platform so far.
What problems is the product solving and how is that benefiting you?
We run ads on Google, Facebook and Instagram to a 'lead generation quiz' built using SurveySparrow. The user experience is great and the tracking and data insights are the best in the industry.


    Financial Services

Great Platform, great support

  • April 04, 2023
  • Review provided by G2

What do you like best about the product?
They're willing to go above and beyond to assist you with product or budget requirements.
What do you dislike about the product?
Pricing could be represented in monthly as well to help plan out the best deal or minimum requirement to get started.
What problems is the product solving and how is that benefiting you?
Survey Sparrow helped us to create and release an NPS survey very quickly. Time is money.


    Computer Software

Great Platform that has suited our Small Start-up with Great Potential for when we Scale

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
The platform is really easy to navigate and allows for a great deal of customizability. It has a lot of different options for survey building, how the surveys are shared with users and has great stock analytics.
What do you dislike about the product?
Since we are a small team there wasn't really an inexpensive plan that would offer us the features we needed without having to pay a lot. Their free tier is quite limited it would be nice if they had a starter plan with more capabilities for a reasonable price for smaller teams
What problems is the product solving and how is that benefiting you?
SurveySparrow has allowed us to quickly build out surveys to determine which features are important to our users. it has also allowed us to collect industry-standard measures like NPS easily


    Architecture & Planning

great experience and pricing options

  • April 04, 2023
  • Review provided by G2

What do you like best about the product?
It was fairly intuitive to follow and figure it out
What do you dislike about the product?
It needs a better slider option that shows percentages. I also was never able to figure out how to embed it in an email. I had to create a link in the email.
What problems is the product solving and how is that benefiting you?
Helping us see what churches are doing now post-pandemic in various regions. To gain ministry insights and sense trends.


    Hospital & Health Care

Easy to use, but not free

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
It is easy to use, fairly intuitive, and nice looking especially for the respondents. Great customer service that offers a live session to answer questions and provide code snippets.
What do you dislike about the product?
Fairly costly. No student rebates, even though it is said to be designed by researchers. A bit tricky to add pictures or logos.
What problems is the product solving and how is that benefiting you?
Creates surveys for my research that I can easily send to respondents. Good looking to make a professional appearance, and easy for the respondents to handle and answer.


    Gokul S.

Best survey tool

  • April 04, 2023
  • Review provided by G2

What do you like best about the product?
Chat form surveys are very helpful and interactive which I believe as a psychology student and a founder will make an interactive experience
What do you dislike about the product?
I haven't explored a lot of colors yet. And I feel the trail period is so short, Atleast a month or 30 days can be very helpful and will provide the sufficient time to explore everything
What problems is the product solving and how is that benefiting you?
The interactive forms is helping me get more responses and gives an awesome experience for the form filler. Its not monotonous like the google forms. Its very user friendly.


    Management Consulting

Very cost-effective solution for professional surveys

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
Has extensive features for professional surveys. Compared to its competitors like surveymonkey its much more cost effective.
What do you dislike about the product?
So far my experience with customer service has been mixed. Though they have a chat function that is quickly responded on, sometimes it takes a long time before a satisfactory response is recieved. This might have to with the fact that the support team is based in India.
What problems is the product solving and how is that benefiting you?
We use it extensivly to deploy surveys for clients. Both online and offline.


    Filippo T.

Great tool to get feedback

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
It's very helpful to get feedback and engage customers.
What do you dislike about the product?
Survey Sparrow is very good, but UI/UX could be better.
What problems is the product solving and how is that benefiting you?
It helps us to value our job through NPS.


    Joshua S.

Great Survey Software, but expensive

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
It is very easy to use to design a survey, full of survey features, and produces lovely UI for your audience.
What do you dislike about the product?
The cost is the main drawback (I lead a very small non-profit).
What problems is the product solving and how is that benefiting you?
This is full featured survey / form / data collection that I simply cannot do on my own.


    Carsten V.

Good quality product - pricing relativly high

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
I find Survey Sparrow to have a great design and user interface that makes creating and distributing surveys easy and efficient. The software is intuitive to use, and I appreciate the variety of question types and customization options available. I also like the real-time analytics and reporting features, which provide valuable insights and help me make informed decisions based on the data collected. Another feature that stands out to me is the ability to integrate with other tools such as Zapier, which allows me to streamline my workflows and automate tasks.
What do you dislike about the product?
However, one downside of Survey Sparrow is its pricing. While the basic plan is affordable, the pricing for 360 evaluations can be expensive, especially for small businesses or organizations with a limited budget. Additionally, the lack of a free plan or trial can make it difficult for potential users to evaluate the software before committing to a subscription.
What problems is the product solving and how is that benefiting you?
As a coach who uses Survey Sparrow for 360 reviews, I find the software to be an excellent tool for gathering feedback and assessing my clients' strengths and areas for improvement. The user interface is straightforward and easy to navigate, which allows me to quickly create and distribute surveys to participants. I appreciate the variety of question types available, including the option to include open-ended responses, which provides a more detailed and nuanced view of each participant's feedback.

Another feature that stands out to me is the ability to customize the survey's branding and design, which helps me maintain a professional and cohesive image for my coaching practice. The software's real-time analytics and reporting features are also invaluable, allowing me to quickly identify themes and trends across multiple feedback sources and tailor my coaching approach accordingly.