SurveySparrow
SurveySparrowReviews from AWS customer
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Non-marketing uses of SurveySparrow
What do you like best about the product?
The team is very responsive and always available to provide personal assistance.
What do you dislike about the product?
The platform is designed specifically for marketing research, and it has limitations when collecting data/surveys for social science research purposes.
What problems is the product solving and how is that benefiting you?
Providing services to clients in low and middle-income countries, as the similar products offered by Qualtrics and Survey Monkey cost too much.
Easiest and most cost-effective surveying solution
What do you like best about the product?
I was originally looking for a new tool to replace SurveyMonkey. We only use this tool twice a year for our NPS score and wanted to invest in a technology that has better integrations than SM. SurveySparrow covered all of our requirements an was extremely easy to set up.
What do you dislike about the product?
No complaints. We are happy with SurveySparrow and have not seen any issues with functionality.
What problems is the product solving and how is that benefiting you?
We needed an easy way to integrate our survey responses into our existing tech stack. The survey tool was easy to customize, easy to update, and easy to collect data for analysis.
Easy to use
What do you like best about the product?
It was easy to create the NPS survey. I am able to send it to customers via text, e-mail, etc.
What do you dislike about the product?
I have not had any problems or dislikes so far.
What problems is the product solving and how is that benefiting you?
It allows me to sen NPS surveys to customers. It also calculates the NPS score and provides reports for the results.
Good product, poor support.
What do you like best about the product?
I like that SurveySparrow is able to update customer profiles based on their answers so that we are able to collect first party data about our users. Most other survey platforms don't have that ability.
What do you dislike about the product?
We had a technical issue with the Mailchimp integration that it would unsubscribe users when they answered the question. I spoke with Mailchimp and it was a simple fix but it took over a month to have the product team help us. This was a big issue as it did not allow us to use the product so it should have been a large priority. I had to follow up for multiple weeks requesting an update.
What problems is the product solving and how is that benefiting you?
It is allowing us to collect first-party data about our subscribers by taking the survey and SurveySparrow then updates their account with that information. This is very valuable.
Solid Survey Tools
What do you like best about the product?
SurveySparrow proved to be a helpful tool for gathering feedback from customers. It was lightweight and easy to setup and allowed for more functionality than other tools that cost more money.
What do you dislike about the product?
Better integration with other tools such as Zoom would be nice.
What problems is the product solving and how is that benefiting you?
SurveySparrow helps with calculating customer engagement and satisfaction without leaving responses to chance. We have received helpful insights as a result of using the tool.
An amazing tool for research
What do you like best about the product?
That is easy to integrate to a mobile app and the experience looks like almost native. Easy to customize the questions and the results are presentend in a beautiful way.
What do you dislike about the product?
Nothing really, I loved the product and i keep using it in every app I managed as a Product person.
What problems is the product solving and how is that benefiting you?
Understanding our users needs and perspectives to make a better product.
Great product but needed something different
What do you like best about the product?
The team was so incredibly helpful! They worked personally with me to try to find a solution that would work for our business. Unfortunately it required the Enterprise plan to use the solution, so we needed to find something else.
What do you dislike about the product?
The price could have been more competitive with Survey Monkey. But it was a great product! They were so helpful and if I needed all the enterprise features, I would definitely go with them.
What problems is the product solving and how is that benefiting you?
Market research to understand how the market currently sees our offerings.
Much user friendly survey platform
What do you like best about the product?
The best User interface is the overall experience it gives to the user in unmatched
What do you dislike about the product?
The support system wasn’t that good. We will expect more
What problems is the product solving and how is that benefiting you?
It is helping us to get immediate feedback from users without irritation them
SurveySparrow Review
What do you like best about the product?
I like the fast time of responses from survey sparrow's support team and the fact that the platform is always improving.
What do you dislike about the product?
Sometimes the documentation is not consistent enough, and we miss some specific use cases.
What problems is the product solving and how is that benefiting you?
We need to create surveys to obtain our visitor's feedback and with survey sparrow we can do it fast with a lot of datas that we can get from the responses.
Unique way to gain user experience insight
What do you like best about the product?
This platform has been great for understanding customer sentiment as our B2B SaaS platform evolves.
What do you dislike about the product?
There are some functions that are not as complete as they could be, such as comprehensive question types.
What problems is the product solving and how is that benefiting you?
Understanding user sentiment and impact of changes is a critical understanding for the SaaS companies I have coached. SurveySparrow has delivered very well.
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