SurveySparrow
SurveySparrowReviews from AWS customer
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A Modern Conversational Survey Tool for Business and Team
What do you like best about the product?
SurveySparrow’s conversational interface makes surveys feel like natural chats, boosting engagement and response rates. Its sleek design, automation features, and easy integrations help businesses collect feedback smoothly while offering a modern, user-friendly experience across devices.
What do you dislike about the product?
SurveySparrow can get pricey for small teams, especially on higher plans with advanced features. Some users also report limited customization in lower tiers and occasional lags in real-time analytics or reporting. Integration depth could be improved for niche tools.
What problems is the product solving and how is that benefiting you?
SurveySparrow solves the problem of low survey engagement by offering a conversational, chat-like format that feels more interactive. It also automates recurring surveys and centralizes feedback, helping businesses track customer or employee sentiment over time boosting retention, satisfaction, and decision-making.
One stop solutions to get to know your customers well - Survey Sparrow
What do you like best about the product?
- Easy to navigate around the website.
- Quick and easy to create new surveys.
- Customer support is proactive.
- Grievance redressal is quick.
- Integration with Salesforce is effective.
- It's a one stop solution to understand all our customers better.
- Quick and easy to create new surveys.
- Customer support is proactive.
- Grievance redressal is quick.
- Integration with Salesforce is effective.
- It's a one stop solution to understand all our customers better.
What do you dislike about the product?
- Basic plan has limited features - not enough to use at an enterprise level.
- Dashboard feature is not effective to derive insights.
- Not enough languages to support global clientele.
- Dashboard feature is not effective to derive insights.
- Not enough languages to support global clientele.
What problems is the product solving and how is that benefiting you?
Survey sparrow is helping us collect the feedback from our customers and understand their sentiments as well as analyzing it at the same time.
We now know our customers well with the help of Survey sparrow.
We now know our customers well with the help of Survey sparrow.
Smart, Simple, and Engaging Surveys
What do you like best about the product?
I like the ability to create recurring surveys and track responses over time is a big win for continuous improvement.
What do you dislike about the product?
the mobile interface could use some improvements for smoother navigation
What problems is the product solving and how is that benefiting you?
The ability to be able to engage with the team and obtain their opinion in an efficient manner.
beautiful and outstanding
What do you like best about the product?
It is very helpful with our company to provide surveys
What do you dislike about the product?
I haven't had any issues with it. we've been using it for a few months and there are no issues
What problems is the product solving and how is that benefiting you?
it's solving our survey Dynamics and giving us more insight about our processes
Good platform
What do you like best about the product?
It is very useful in every aspects and have no of feature where you can track the survey forms.
What do you dislike about the product?
Nothing a very handy platform to use. It is helping me in many ways.
What problems is the product solving and how is that benefiting you?
Now apart from feedback form, we can easily take experience survey with this platform.
Best customisable UI friendly surveys
What do you like best about the product?
Conversational Surveys – The chat-like interface makes surveys feel more engaging and interactive, leading to higher response rates.
What do you dislike about the product?
The platform may not be as scalable for enterprises that need to handle large volumes of responses seamlessly. No advanced analytics or reportsing
What problems is the product solving and how is that benefiting you?
Collecting & storing data
Outstanding survey tool to grow business
What do you like best about the product?
The most I like about SurveySparrow are its features like video surveys,conversational forms, share surveys and a lot more.
Its easy to ues, seamless implementation and integration, also the best customer support are the main keys to like this platform.
Its easy to ues, seamless implementation and integration, also the best customer support are the main keys to like this platform.
What do you dislike about the product?
As per our analysis and experience there are no other survey platforms are as much efficient than SurveySparrow so there is no scope of dislikes of this tool.
What problems is the product solving and how is that benefiting you?
This is the best tool to convert customers voice into business growth.
One of the best platforms in terms of the survey format you can setup for ideal user experience
What do you like best about the product?
The reason I chose this platform over Google Forms, HubSpot, TypeForm, SurveyMonkey was the customization ability to setup an engaging survey - have multiple sections, have multiple Qs per section, have stack-ranking Qs
What do you dislike about the product?
As I was using trial version, I ran into some limitations but Vignesh from their sales team was extremely helpful in getting me work around those
What problems is the product solving and how is that benefiting you?
Giving survey conductors ability to customize the survey experience to create the right brand impression and increase survey engagement
Overall good experience with SurveySparrow platform & Team
What do you like best about the product?
I appreciate the platform's flexibility in conducting surveys, as well as the AI feature that helps analyze and categorize survey comments. Overall, the platform is advanced and will enhance customer satisfaction while providing better control over our CSAT metrics
What do you dislike about the product?
We are using Zendesk, and there were gaps in the integration that could have been smoother with a step-by-step mapped process and more educational videos. However, the team was helpful, and we managed to resolve the issues we encountered
What problems is the product solving and how is that benefiting you?
Survey channels and valuable data insights enable us to dig deeper into customer pain points and better manage CSAT
Fantastic Customer Service
What do you like best about the product?
The SurveySparrow team has incredible customer service. From initial contact, to sale, to implementation, their team was helpful, informative, and extremely thorough. In addition to this, their tools and solutions are actually really great. The surveys are intuitive and easy to build, and the reporting options are more robust than you would think. On top of all this - you simply can't beat their price. Satisfied all around.
What do you dislike about the product?
We have not encountered something we don't like about SurveySparrow yet. So far, it's been fantastic.
What problems is the product solving and how is that benefiting you?
SurveySparrow provides us the perfect survey and data analyticis tool to gather both internal employee feedback and external client and partner feedback. In addition to the surveys, the ticket workflow tool has been very helpful for us.
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