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Helpful
What do you like best about the product?
Recurring Surveys is the best thing. I also like the customizability of the surveys.
What do you dislike about the product?
Nothing to dislike. Although I faced some issues during the start, but the customer support was excellent.
What problems is the product solving and how is that benefiting you?
Engaging employee helps us.
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Easy and Intuitive
What do you like best about the product?
Ease of use and how simple it is to customize surveys. Integrations to CRMs is always a plus!
What do you dislike about the product?
No current issues or dislikes as of yet.
What problems is the product solving and how is that benefiting you?
Customer engagement and finding out how we can improve our events.
Easy to use
What do you like best about the product?
I liked how the platform had easy-to-answer buttons and questions were simple to set up and execute. The users found it easy to use on their end too.
What do you dislike about the product?
I feel like the back end analysis wasn't quite as smooth as other platforms. I had to do a lot by hand.
What problems is the product solving and how is that benefiting you?
Survey execution among our target users.
Great tool
What do you like best about the product?
Easy to use and time saving, best for easy forms
What do you dislike about the product?
Nothing really expect maybe high price but else nothing
What problems is the product solving and how is that benefiting you?
Understanding the experience that users go through
Simple and effective
What do you like best about the product?
The fact that we are able to automate each survey and customize them to ask what we need. The intigrations are smooth and anytime we have needed help on something, customer support has been there to help us right away.
What do you dislike about the product?
I have enjoyed everything about SurverySparrow at this point.
What problems is the product solving and how is that benefiting you?
We are getting client feedback without having to reachout ourselves and it makes our onboarding process very simple/
Survey user
What do you like best about the product?
Easy to use and deploy with clients and training is easy.
What do you dislike about the product?
I think survey sparrow is a great product.
What problems is the product solving and how is that benefiting you?
Helps understand what my customers are looking for.
Great multi-use tool
What do you like best about the product?
There are are a lot of customization options with Survey Sparrow. We started using it soley for the Reputation Management tools, but quickly learn that the customizations are useful across of of our domains.
What do you dislike about the product?
The only downside is the jump in pricing to use options that are only available on the Enterprise plan. Specifically, the url whitelabeling feature and Salesforce integrations.
What problems is the product solving and how is that benefiting you?
SurveySparrow allows us to easily engage and monitor our customer sentiment.
Review
What do you like best about the product?
Ability to alter designs and change fonts.
What do you dislike about the product?
Expensive for students who want monthly rates
What problems is the product solving and how is that benefiting you?
Ability to include partial responses and allow multiple language options
Easy way to create beautiful surveys and good integrations.
What do you like best about the product?
Very easy to prototype and execute new surveys. Good way to integrate into websites or link to from apps. Decent amount of question types.
What do you dislike about the product?
Quite a few annoying "time to upgrade" prompts if the current plan is not sufficient. It's quite awkward wanting to add question types or using features which are behind a paywall.
This very much limits the user experience if I see features which are not available to me. Nowadays I usually use SurveySparrow for prototyping, but use a self hosted Limesurvey instance for actual surveys, which is a bit of a shame.
This very much limits the user experience if I see features which are not available to me. Nowadays I usually use SurveySparrow for prototyping, but use a self hosted Limesurvey instance for actual surveys, which is a bit of a shame.
What problems is the product solving and how is that benefiting you?
Collecting user feedback and evaluating service performance.
It's been fine, needs improvement.
What do you like best about the product?
For our use it's just fine. There are some automation that I would have loved to be to use.
What do you dislike about the product?
When sending the survey, typing a contact email does not return the contacts name. The sending to field is also not clear about it is.
Would be great to have a way to trigger the survey for specific contacts through outlook.
Would be great to have a way to trigger the survey for specific contacts through outlook.
What problems is the product solving and how is that benefiting you?
An easier way to collect NPS survey.
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