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SurveySparrow

SurveySparrow

Reviews from AWS customer

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External reviews

2,037 reviews
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External reviews are not included in the AWS star rating for the product.

    Computer Software

Review on SurveySparrows

  • March 08, 2024
  • Review provided by G2

What do you like best about the product?
The friendly UI and the easyness for developing a Survey. Also the customer support is pretty good.
What do you dislike about the product?
The perfomance lows when there is too much questions. Also, having a collaboratory way of working with other authors of the survey would be nice.
What problems is the product solving and how is that benefiting you?
We asked the industry about a certain computing paradigm.

    Philanthropy

I have been using SurveySparrow for NPS surveys for a NGO I work for part time

  • March 08, 2024
  • Review provided by G2

What do you like best about the product?
User-Friendly Interface:
The interface is very intuitive which made it easy for use to create surveys. Moreover we got positive feedback from respondents.


Conversational Surveys:
Our respondent pointed out the conversational interface which made the NPS survey stand out.

Multi-Channel Distribution:
We were able to distribute our NPS surveys via mail and embedded links which was very useful.
What do you dislike about the product?
Limited Free Plan:
The free plan is quite limited in terms of advanced features and response numbers.

Learning Curve for Advanced Features:
The advanced features that are available are quite complex and additional tutorials would be helpful.
What problems is the product solving and how is that benefiting you?
The conversational nature of the surveys has helped us to collect a lot more responses via NPS surveys which was very important. Moreover, every member of our NGO is able to create surveys as the process is very easy and intuitive. Having several distribution channels further pushed the # of responses we collected.

    Marlon B.

The power of SurveySparrow NPS to our business success

  • March 08, 2024
  • Review provided by G2

What do you like best about the product?
Easy integration to 3rd party such as googlesheet etc. We can address the concern immediately upon receving an email prompt.
What do you dislike about the product?
None so far. We're using SurveySparrow to get customer feedbacks to more than 40 stores nationwides.
What problems is the product solving and how is that benefiting you?
Here are some of the problems that SurveySparrow NPS help our company address:
Customer Satisfaction Monitoring
Identifying Promoters and Detractors
Measuring Customer Loyalty
Benchmarking Performance
Driving Business Growth
Improving Customer Retention
Informing Product Development
Enhancing Customer Engagement

    Information Technology and Services

Conversational surveys to its best

  • March 07, 2024
  • Review provided by G2

What do you like best about the product?
Interactive survey mechanism keeping the users engaged till the end.
What do you dislike about the product?
More user friendly options to be made available.
What problems is the product solving and how is that benefiting you?
It gives in depth analysis mainly slice and dice of the data of a particular survey.

    Telecommunications

Overall a positive experience thus far

  • March 07, 2024
  • Review provided by G2

What do you like best about the product?
I like the customization but also the insights the samples provide.
What do you dislike about the product?
I wish we could know the number or email of those who submitted the survey.
What problems is the product solving and how is that benefiting you?
Customer feedback

    Consulting

Easy to automate

  • March 07, 2024
  • Review provided by G2

What do you like best about the product?
Really good program for using tools like Zapier. Lots of different paths, good logic, and everything works well for creating automation!
What do you dislike about the product?
Not the cheapest, and the pricing seems to change fairly regularly. There also isn't the most customizability in how the survey actually looks (like changing how the status bar shows up, colours, font sizes, etc.)
What problems is the product solving and how is that benefiting you?
Automating new customer sign-ups

    Tihana G.

SurveySparrow is useful platform for surveys and is doing great job!

  • March 07, 2024
  • Review provided by G2

What do you like best about the product?
I like the fact that creating questions and answers is navigated intuitevely, not very complicated, it gives you space to develope it the way you imagine and want and it is all in all best experience.
What do you dislike about the product?
There was nothing I can remember, so all good.
What problems is the product solving and how is that benefiting you?
I used it for one specific topic only.

    Anant K.

Customer experience professional

  • March 07, 2024
  • Review provided by G2

What do you like best about the product?
Branching and logic ability to design survey
What do you dislike about the product?
Nothing much all easy to handle emojis option need to be added
What problems is the product solving and how is that benefiting you?
Gather feedback

    Srividya I.

Holistic Platform

  • March 07, 2024
  • Review provided by G2

What do you like best about the product?
Customized options for different survey. To cater to different client needs.
What do you dislike about the product?
Need BD Support. Am not too aggressive with marketing. So, if I can get leads, I can position the product very well.
What problems is the product solving and how is that benefiting you?
Option to create customized questionnaires and Analytics

    Hospital & Health Care

Handy surveys

  • March 07, 2024
  • Review provided by G2

What do you like best about the product?
The app availability is key as you are able to see all survey results on your phone rather than a computer only. Great platform!
What do you dislike about the product?
Initially takes a bit of effort putting the survey together and cost.
What problems is the product solving and how is that benefiting you?
Getting employees opinions in a fast efficient manner

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