Intuitive Collaboration, But Row Size Needs Improvement
What do you like best about the product?
The layout is intuitive and user-friendly, making it simple to collaborate with team members across different departments.
What do you dislike about the product?
I find the size of the rows quite challenging, as they are very small and difficult to read. If there is a way to adjust the row size, it is not obvious to me.
What problems is the product solving and how is that benefiting you?
We are working on clarifying our team's current projects and increasing transparency for our leadership team regarding tasks, decisions, deadlines, and overall requirements.
Versatile Tool with Room for Performance Improvement
What do you like best about the product?
I use Airtable for project management, content planning, tracking inventory, managing events, and organizing customer relationships. I appreciate that Airtable empowers me to quickly create custom views and efficient workflows. I like that it functions as a hybrid between a spreadsheet and a relational database, allowing me to use two features instead of relying on different software. It dramatically enhances work processes by providing a centralized, dynamic, and flexible data management system. I also use Airtable with automation tools like Zapier and some other no-code tools. I will rate it a 10; it’s a great tool.
What do you dislike about the product?
I faced some performance issues with very large datasets, including slow processing and memory limits. The initial setup wasn't so hard but took some effort to know everything.
What problems is the product solving and how is that benefiting you?
I use Airtable to track projects, create custom views, and build efficient workflows. It dramatically enhances work processes by providing a centralized, dynamic, and flexible data management system.
Effortless Database Creation for Reliable Results
What do you like best about the product?
Create a reliable Database is very easy and a lot of ways to see it
What do you dislike about the product?
Organization if you dont know might be hard
What problems is the product solving and how is that benefiting you?
customer support, Create a Database and integrate with different platforms
All-in-One Convenience, But Folder Organization Needs Work
What do you like best about the product?
everything in one place, using daily for automated things and centralize information. haven't used customer service so that's NA
What do you dislike about the product?
it's an inception of folders that could be organized better
What problems is the product solving and how is that benefiting you?
automating our reporting system and having a centralized reference point for all employees
Great Control and AI Assistance for an Efficient Workflow
What do you like best about the product?
I like that you can have a control and workspace to work every area of your company in only one place, you dont need to jump app to app to do and register only one thing.
What do you dislike about the product?
Maybe that for begginers could be confuse to order and make a work space, but at the end AI fixes that.
What problems is the product solving and how is that benefiting you?
Airtable helped me to solve the problems of control and order in my workspace and workflow, specially because in only one app, I can have every need as CRM, AI agents, KPIs tables, and more.
Great for Project Organization, But Takes Time to Master
What do you like best about the product?
In my opinion, Airtable excels at organizing projects, both for personal project management and for teams. It not only helps individuals keep their work structured, but also allows teams to stay informed about what others are working on, ensuring everything remains well organized.
What do you dislike about the product?
In my experience, Airtable has a learning curve and it can take some time to get comfortable with all its features. Additionally, I feel that the mobile app could use some improvements to enhance its functionality.
What problems is the product solving and how is that benefiting you?
This tool helps us keep all our tasks and projects organized in a single location, making it easy for individuals to monitor their own progress while also promoting transparency within the team.
Creation and customization of digital applications with Airtable resources.
What do you like best about the product?
As an Airtable user I can say that it is a solid and productive work program for creating the highest quality operational applications to manage all of your organization's digital processes.
I can also say that Airtable offers a quick and easy registration process, facilitating the adoption of new systems and work applications for your business activities.
What do you dislike about the product?
I have no negative comments about Airtable's virtual features and resources, my experience has been positive and professional and I can recommend using this advanced program.
What problems is the product solving and how is that benefiting you?
Airtable has allowed me to create high quality applications that fit my professional processes and operations, improving the performance of my business activities and facilitating the fulfillment of all my business objectives.
Centralized client data has improved subscription tracking and streamlined issue resolution
What is our primary use case?
Airtable is a cloud-based platform that we use for all users' data. I work for Vimeo, which is a video hosting platform, and we collect data from our users who use Vimeo for video hosting and live streaming. We collect their data and based on that, we reach out to the customers or we reach out to the owners of the companies that are our clients.
We get all the details about their subscription, what available features they have, and basically all details like how much they are investing in our company. Starting from that, till the issues we have, this data includes all that information in Airtable. For example, we have certain clients, certain projects, their sites, applications, the developer part, the production side, the creative side, and the vendors, along with how many reports we have received from the particular users and their subscriptions, who their account manager is, and the renewal manager. All these basic details are in Airtable. As a product, I would give Airtable an eight. It is very good, but we do not rate it a ten because, being a tool, there are always pros and cons. For that reason, I prefer to rate it an eight.
What is most valuable?
Airtable's best feature is that it is very easy to use and very convenient. If I get a certain profile or the account number, I can easily find out all the details of the particular client's profile. For example, if I receive an issue from a user stating they are facing a particular issue from a specific company, we can always take out their profile URL, search in the table, and get the details, such as who the account manager is, what subscription they are under, what features they have taken, and whether this particular feature is allowed in their subscription or not. Basically, we have overall details.
The issues, for example, if a particular client has reported some bugs which we have not fixed, so that report is also in Airtable. What we do is, as it is for SSO users, if I change anything, it will directly update. We have connected our Slack channel to Airtable; any updates or changes made to Airtable will always reflect in the Slack channel, showing that this particular agent has made changes in Airtable. What are the new updates, what are the previous updates, and overall details of new things we have added or issues we have worked on and removed are reflected in Slack. It is best that everyone will know that in Airtable, all these changes are reflected and updated.
What needs improvement?
As of now, I have not noticed anything that I really want to change, but I think we can make it more user-friendly. Sometimes when we go through the whole projects or the sites, it gets stuck or it loads slowly. Whenever I log in to my Airtable account, it is normal that I will be getting an option to load the site. I think we can make changes there. Apart from that, I do not have anything to suggest for this product because we already have a lot of things inside, starting from the customer details to customer state, reason, and the assigned manager. Overall, it is really a good product.
When I refer to being stuck, I mean that when I open the page, I do not get the customer experience database directly. I do not get directly to the dashboard. First, I will get an option, such as a square pop-up, where it will ask me to load a view, or there is another option. I must go to the next page, and then wait for the complete page to load. I cannot directly open the link; once I log into Airtable, it does not take me directly to the page. It takes some time to load and it asks some questions each time I log in, determining whether I want to go this way or that way.
For how long have I used the solution?
Overall, if I calculate my experience with Airtable, it is more than four years, and I work particularly for the video team and editor team, which is more product-focused.
What do I think about the stability of the solution?
I have never reached out to support because in case I need some data from my clients within those tables, I have always received a positive response from Airtable support. I have never encountered a situation where I faced issues that required reaching out to Airtable support.
What do I think about the scalability of the solution?
We have multiple departments, and based on my knowledge of how many clients we have on that particular table, I could say it is more than seventeen thousand clients in the whole database. We have those seventeen thousand plus clients' data in that particular table. The whole team handles a specific part.
How are customer service and support?
When it comes to technical support, we have recently introduced new chat options for our agents, especially for enterprise users who are paying high fees. We do not want those users to wait; we have complete email processes and phone calls. We also have chats just for enterprise. If a user is going live for streaming and faces issues, they can reach out to us directly for help. We are prepared to go inside their account and impersonate the user's account to identify the root cause of their issues.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I do not remember exactly using a different product before Airtable, but I could say that I have worked for four companies. I joined Vimeo and got to know about Airtable. Previously, I worked for Dailyhunt, which was a news application that was also really superb. I also worked for Accenture, which is a complete service-based company. I have a good overall experience with different tools, but regarding specific product experiences, I do not have particular things to say; however, I have learned a lot at Vimeo, starting from IKB to Salesforce and many more.
What about the implementation team?
I could not take the whole thing on myself; it is teamwork where I have a particular reason to say that I need to fill all these factors starting from the executive sponsor to the initial onboarding—those are my areas. I have not faced anything such as difficulties. Also, there is a best feature I could highlight: there are a few things which are not needed for the present or ongoing projects that we can hide. There is an option to hide those, and in case I need something, I can go to the hidden folder and retrieve those things. It is good; I do not have to complicate everything.
What was our ROI?
For example, if it is rated one to ten, ten would be the highest, then I would recommend it an eight. I think two percent of issues are unavoidable because, though it is a tool, every tool or whatever is there has bugs and disadvantages—pros and cons. Overall, it is a good thing, and really helpful for the corporate world, product teams, support teams, and the overall operation team. It really helps, starting from onboarding to user details. We also have this option where, if the user or clients suggest adding particular features under some subscriptions—because we have clients ranging from starter to enterprise—we take those feedbacks very seriously and work on them for product improvement.
What's my experience with pricing, setup cost, and licensing?
I am not sure about the pricing because I believe budget discussions are handled by a different marketing team. We have a separate team that manages all those matters; we just handle the clients' data.
Which other solutions did I evaluate?
Basically, in our Vimeo company, we use Airtable. We also use Splunk, where we pinpoint the core issues. For example, since it is a video hosting service, users upload videos and embed them on websites. Users often come back to us saying they are facing 404 errors or 503 errors—gateway errors. We dig into those issues and obtain the video ID from the profile, checking the user's video metadata to identify the cause of the issues. Splunk is a tool we find very useful for figuring out errors and understanding what specific errors users face.
What other advice do I have?
I do not have anything that comes into my mind regarding advice or recommendations for other organizations considering Airtable at this moment. I would really recommend Airtable because if I work in a large organization with a high number of clients, and if I want my work to be easier, Airtable is definitely not time-consuming. The moment I want something, I can get it. That is how I would recommend Airtable; it would be really helpful for other organizations.
I rated this product an eight out of ten.
Develop custom applications and systems with Airtable's digital features.
What do you like best about the product?
Airtable is a high quality program for creating and customizing work systems and applications, improving the management of your virtual processes and operations.
I can also say that Airtable facilitates the automation of virtual processes, reducing the workload in all your technical operations and improving your professional results.
What do you dislike about the product?
My experience using Airtable's digital features and resources has been favorable and positive, I have no negative comments about its technical performance.
What problems is the product solving and how is that benefiting you?
As a user of Airtable's digital features and tools, I have been able to create applications and work systems that have allowed me to improve the overall quality of my digital operations, reducing my workload and automating various technical processes.
Getting the full picture in one place thanks to Airtable.
What do you like best about the product?
One of the things my Airtable team and I rely on is view-locking—it keeps our filter setups intact when many hands are in the same base. Linked tables give us a clean project «snapshot» and template-based auto-records speed up every new research we open.
What do you dislike about the product?
Too many views can turn messy—when everyone crafts their own layout, the list quickly grows chaotic and hard to navigate.
What problems is the product solving and how is that benefiting you?
Airtable helps us pull together data from multiple campus systems—creating shared “middle layers” that keep everything aligned and up-to-date. No more duplicates or outdated files, just clean histories of projects, student progress and our department’s ongoing commitments.
