I use it for my project management and as a mini CRM for my consultation business.
Airtable
AirtableExternal reviews
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A stable cloud-based CRM solution with good interface solution and multiple-choice options
What is our primary use case?
What is most valuable?
The relations and multiple-choice options are the most valuable features. For example, if I have one client but multiple projects in the same client, it's much easier to map it with Airtable than if I use a Google Sheet. The relationship between interfaces is a key feature that I use very often. And I also keep track of which features are needed for which projects. I would need to sign up, log in, do the basics, and then make payments. So each cell, I would need more than one value, which is impossible in Google Sheets. It takes a lot of work to sort or fast filter with that. But Airtable makes it super smooth. So these two are the four features that I use. Their interface is also very good. One can share this as a front end. That works like a front end for the table.
What needs improvement?
The template library is huge. I have a few suggestions with respect to that. But to complete automation, I think a bit more documentation around that would be really helpful because there are a lot of features in that which common people explore them less. And I don't know how many people are using that, but that has great potential. But product-wise, feature, expansion, it's good for now.
If they can give, you know, role-based permissions for viewing the data, that may be more interesting to work with. There are twelve fields and an editor. A salesperson can view a few areas. Whether an ops person can edit a few fields, an admin or a manager will be able to view and edit these fields but not edit the others. So you understand what I mean by user basis. So if there is user-based field-level access, that could be more interesting. I don't know if it's related to any of the new versions already, but that is something that I love trying.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
It is a highly stable solution, I have not faced any bugs.
What do I think about the scalability of the solution?
I prefer using something other than Airtable for very heavy projects. For example, if you want to maintain 10,000-20,000 rows, then Airtable will not be my first choice. But this is the best solution for anything under 2000-5000. Scalability-wise, it can handle it, but I don't prefer that.
How are customer service and support?
The support could have been better with their responses.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have Trello for my task but at a more intuitive and clean interface for a CRM level. It helps me with daily tracking. The default source and groups are beneficial. So I know which client I must contact today, which bills are pending, or which I must send the next estimate through. It's easy for me to sort and intuitive to figure out, okay, today, these are my things, and these are my things. And I don't have to keep changing it daily to automatically group sorts and everything. For my developer background, I use a lot of Google Sheets.
But when I discovered Airtable, especially when I started using it for my CRM, I discovered that it is perfect for me.
How was the initial setup?
The initial setup is easy. And the templates make the job a lot easier. We can grab a template that's much closer to you. It'll already have the default connection to relationships. Just have to start customizing as per your needs and get started. So onboarding is pretty straightforward and great.
The time taken for deployment depends on the complexity and use case you are doing it for. For example, we use it as a CRM for my consulting business. I didn't have to spend more than one or two minutes customizing it. I didn't have to do it beyond that.
Using it more for internal tools or bigger projects might require more hours. But it shouldn't be beyond that. Even if you're doing scripts in automation, it should not take more than ten-fifteen hours, maybe not more than that. The scripts are really very intuitive you don't have to do it manually so that reduces a lot of manual effort here.
What was our ROI?
I have seen ROI with the use of the tool.
What's my experience with pricing, setup cost, and licensing?
It is somewhere around 10-12 USD monthly. Again, its scale depends on the depth you use. More features or more rows are costlier. There is also a free plan.
What other advice do I have?
I would rate the product a ten out of ten. It depends on the use case. For example, if you want something that's more table format, timelines, or a database back end for some other front end, as long as not more than ten thousand rows, you can still use Airtable. It's a perfect tool to get started with. But if it's a very complex project that needs a lot of customization, especially if it needs very fine-tuned roles and user roles, I suggest staying away from Airtable. Customized user roles are not capable of strength for Airtable.
An ERP tool for project tracking with continuous improvement
What is our primary use case?
I use the solution for project tracking. I use it as an ERP.
What is most valuable?
I am impressed with the tool's continuous improvement. Every six months we get to see a completely different product. You can build a new product using no-code applications. We are able to scale up with the product.
What needs improvement?
The tool has changed the syncing time between the tables which has affected our multiple systems. I would like the product to add more calls per second to the API. It also needs to improve data storage. The tool starts to have problems after having huge amounts of data.
For how long have I used the solution?
I am using the solution for more than five years.
What do I think about the stability of the solution?
The tool is very stable. They always notify us to expect some problems whenever they carry out any updates.
What do I think about the scalability of the solution?
The tool is scalable.
How are customer service and support?
I have contacted the support four times since using the product. The support team was very helpful and polite and responded to me in the next hour though we were in different time zones.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Other applications have features that are very specific. Airtable has many features. We can use the same solution for different departments of the company.
How was the initial setup?
The tool's setup is difficult for those who don't understand column-based infrastructure. For someone familiar with Google SIP or Microsoft Excel setup is like enjoying coffee. However, there is a helpful community for the tool with all kinds of information. I was able to do whatever I wanted after reading through their documentation for one to two days. The tool's deployment time depends on the project requirements. There was a complex project where the product's deployment took one week to complete.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is based on the number of users. The product's pricing is okay for personal use. For large organizations, pricing can be a pain. As per the first-rate plan, you need to pay 10 USD per user. The next plan would cost you 20 USD per user. If you are looking for enterprise-type plans, then you need to contact the sales team.
What other advice do I have?
I would rate the tool a ten out of ten. We don't have any other product in the market combining data storage functionality and interface design simultaneously. There is no specific version for the solution. The tool gives out updates that apply to all users by default.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Breaks down barriers to collaboration
What do you like best about the product?
It's easy to customize and jump right in. There can be a steep learning curve to do complex tasks, but otherwise, it's easy to start and build out your bases and tables. It's also great there is a free option, and very easy to use with external teams and manage visibility of content. I like that it's not rigid, if you want something to happen, there is usually a way to do it.
What do you dislike about the product?
They are short on their support. There is little to no live help and it can take days to get a report response. I also wish that it had the functionality to see a "my assignments section". Airtable has the ability to tag collaborators, but although the software is collaborative, it's hard to a) see an aggregated view of where your name is assigned in user fields and b) the ability to communicate as a team without connecting it to a record. It would be great to have messaging per table or per base to keep the team apprised.
What problems is the product solving and how is that benefiting you?
Creating one place to track data and build workflows. Getting rid of spreadsheets, duplicative information, and building team transparency. It is also being tested for client transparency and communication.
Airtable is indispensable to my workflow as a communications professional
What do you like best about the product?
Airtable is what would result if Excel and Trello had a baby. It has all the powers of a spreadsheet/database tool, with all the beauty of a visual content management system.
What do you dislike about the product?
I've tried out the email automation function and it is quite clunky. I wanted to receive reminder emails based on specific parameters but couldn't specify them using the basic options available. (I think if I could write scripts, I might be able to get it to work precisely the way I'm hoping for, but I lack that skill.)
What problems is the product solving and how is that benefiting you?
I am a comms professional who not only oversees every piece of content published on our website, but also manages the distribution/promotion of that content on many different channels. Using Airtable, I am able to create one record per content piece, and by simply selecting various filters and/or checkboxes (that I set up and can continually customize), I'm able to specify which channels I want to push it out to, and have that appear in different views, for team members assisting me with day-to-day tasks. Without Airtable, I would absolutely not be able to manage the development and creation of our digital content along specifying its distribution as easily.
Best for sme, easy setup and deploying
What do you like best about the product?
Airtable is an exceptional tool for small and medium-sized enterprises looking to store and manage their databases. With its intuitive user interface and powerful features, Airtable makes it easy to organize your data and gain valuable insights into your business operations.
One of the standout features of Airtable is its flexibility. Users can customize their databases to fit their specific needs, whether they're tracking sales data, managing inventory, or organizing client information. Airtable's templates also provide a great starting point for businesses that may not know where to begin with their data management.
Airtable's collaboration tools are also top-notch. Multiple users can work on the same database simultaneously, making it easy to share information and collaborate on projects. Plus, Airtable's commenting and notification system keeps everyone in the loop and ensures that nothing falls through the cracks.
Another great feature of Airtable is its ability to integrate with other apps and tools. From project management software to marketing automation tools, Airtable can be connected to just about anything, making it an even more powerful tool for businesses.
Overall, Airtable is a game-changer for SMEs looking to streamline their database management processes. With its flexibility, collaboration tools, and integrations, it's no wonder why so many businesses are turning to Airtable for their data management needs. Highly recommended!
One of the standout features of Airtable is its flexibility. Users can customize their databases to fit their specific needs, whether they're tracking sales data, managing inventory, or organizing client information. Airtable's templates also provide a great starting point for businesses that may not know where to begin with their data management.
Airtable's collaboration tools are also top-notch. Multiple users can work on the same database simultaneously, making it easy to share information and collaborate on projects. Plus, Airtable's commenting and notification system keeps everyone in the loop and ensures that nothing falls through the cracks.
Another great feature of Airtable is its ability to integrate with other apps and tools. From project management software to marketing automation tools, Airtable can be connected to just about anything, making it an even more powerful tool for businesses.
Overall, Airtable is a game-changer for SMEs looking to streamline their database management processes. With its flexibility, collaboration tools, and integrations, it's no wonder why so many businesses are turning to Airtable for their data management needs. Highly recommended!
What do you dislike about the product?
Nothing much. I was able to fulfill all my need.
What problems is the product solving and how is that benefiting you?
I need a better version of Excel with cloud access, easy filtering and mapping.
Great way to sync the information across the Team!
What do you like best about the product?
Versatility and flexibility, so it makes easy to organize and manage the team's information in a customizable way. Spreadsheets and databases of any type of data. Also used for individuals project because it's a very powerful tool!
What do you dislike about the product?
Sometimes there is a limitation in the way the tool sorts and filters some options. Also, with large amounts of data, along with a lack of detailed control access on some scenarios for Team collaboration.
What problems is the product solving and how is that benefiting you?
It helps in the better form of organization and data manage, also, it's easy to track Team projects and tasks, define who will perform specific workflows and also develop a collaborative way of work with other team members!
Google sheets on steroids
What do you like best about the product?
Its filters and sorting features. Makes it super easy to slice and dice data
What do you dislike about the product?
Sometimes it really can get too much for the eyes and it took a while for me to get accustomed to the solution.
What problems is the product solving and how is that benefiting you?
It solves the problem of digging deep into data. The different views available are the best benefits
THE BEST SOLUTION TO AUTOMATE YOUR SALES PROCESSES
What do you like best about the product?
The ease of being able to integrate with other platforms and the feature of having its own form
What do you dislike about the product?
at the moment I have nothing negative to comment on
What problems is the product solving and how is that benefiting you?
the automation of processes such as the creation of a database filled directly from a form
All in one!
What do you like best about the product?
Air table is a great tool to follow up on my projects.
Creating noneditable views for my customers avoids many questions, since they can see all changes in real time.
Creating noneditable views for my customers avoids many questions, since they can see all changes in real time.
What do you dislike about the product?
I have been using AirTable for a year and as of now, I have nothing negative to say about it.
The longer you use it the most indispensable it becomes for your business.
The longer you use it the most indispensable it becomes for your business.
What problems is the product solving and how is that benefiting you?
It has been a year since Im using Airtable and it helps in several ways, the most notable thing about air table in my business is the way it helps to organize and manage data.
The AirTable is very versatile since you can create customs tables with fields.
The charts are also very useful for data analysis.
The AirTable is very versatile since you can create customs tables with fields.
The charts are also very useful for data analysis.
Fun way to visualize and customize large sets of data
What do you like best about the product?
The many ways you can customize views and sort the data is extremely helpful, I use this for a variety of work-related spreadsheets, my personal budget and regular expenses, my mortgage and home ownership info, and travel info!
What do you dislike about the product?
Having to sign up to see a view can be frustrating for users, especially if they don't use the tool for anything other than the spreadsheet someone shared with them.
What problems is the product solving and how is that benefiting you?
Organzing large sets of data or links out to shared documents, I use this to organize all of the user-testing reports, findings, dates launched and project owners in Airtable. Adding custom scripts is also super helpful for budget and finance related spreadsheets
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