Keeper Password Manager for Enterprise and SMB
Keeper SecurityExternal reviews
1,157 reviews
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External reviews are not included in the AWS star rating for the product.
Secure and Convenient, But Autofill Needs Improvement
What do you like best about the product?
Keeper gives us a reliable way to store the many credentials and login details needed in an IT department. It enables us to access this information quickly, while keeping it safe and secure. I also appreciate that we can use it on our mobile devices, which is especially helpful when our laptops aren't available. Keeper was quite easy to implement and pass along to all our staff. Keeper is used many time a day and hold 100's of pieces of information. Customer support has been excellent at answering any questions we have had. Keeper integrates well with all browsers and operating systems and fit right into our environment.
What do you dislike about the product?
I've noticed that there are times when Keeper doesn't autofill on certain websites. I wish Keeper could do a better job of identifying the login fields on these pages.
What problems is the product solving and how is that benefiting you?
Keeper has addressed the problem of storing credentials through insecure methods. Previously, it was difficult to convince our staff that writing down credentials and keeping them under the keyboard was unsafe. Now, Keeper offers us the convenience of portability, which is especially valuable as we work in a hybrid environment and travel frequently. Having access to all our credentials and information wherever we are is extremely helpful. As a cybersecurity professional, I appreciate knowing that all our data is encrypted and accessible only through multiple authentication methods. Some of our users have even started using Keeper at home, which further helps to keep our company community secure.
Zero Trust Security Gives Peace of Mind
What do you like best about the product?
I appreciate its strong focus on zero trust security. As an organization admin, I feel assured that our records are well protected against both internal and external threats. The deployment process across my tenant was also straightforward and uncomplicated.
What do you dislike about the product?
Occasionally, the browser extension mistakenly identifies certain entry fields on websites as login fields. When this happens, its icon appears and ends up blocking my ability to type, clear, or edit text in those fields. Also, Keeper should have some automatic functionality to disable auto fill from MS edge or Chrome once the extension is installed.
What problems is the product solving and how is that benefiting you?
Keeper password manager offers a reliable way for us to store sensitive credentials and share them securely within our organization.
Intuitive Password Manager with great features for the price
What do you like best about the product?
Find it to be an intuitive and user-friendly application for managing passwords. We use it organisation-wide to monitor passwords and share credentials (if needed). I find ability to share these passwords via folders or individually is really well built, also like the fact the otp/2fa can be setup very easily for each password. Also the Remote Broswer isolation is a good add-on to monitor your credentials online.
What do you dislike about the product?
The otp/2fa scanner only works via the desktop application. It would be great if they can fix this. The Admin console UI/UX is very bloated and not the easiest to navigate and understand password policies and set up organisation-wide. Also, we find it a bit challenging to reset passwords for users and in certain cases the users are not prompted for their backup codes or phrases. Customer support can be lacking sometimes.
What problems is the product solving and how is that benefiting you?
Password management across the organization
Straightforward Functionality, But Noisy UI Compared to 1Password
What do you like best about the product?
Straight forward but easy to setup. You can push groups from Okta into Keeper which is good.
What do you dislike about the product?
I find the UI to be noisey I am used to 1Password
What problems is the product solving and how is that benefiting you?
Password management and identifying if another tool is saving passwords.
Excellent Onboarding and Support with Comprehensive Training
What do you like best about the product?
Great Onboarding experience. Keeper Provided excellent documentation for integrations as well as a Onboading specialist that was able to provide training materials.
Our users also like the cross platform compatibility and ease of use.
Our users also like the cross platform compatibility and ease of use.
What do you dislike about the product?
Per-user cost could be lowered to allow for a wider user adoption.
What problems is the product solving and how is that benefiting you?
Meeting our Cyber Insurance requirements for secure password management and MFA.
Solid Password Manager with a little Room for Improvement
What do you like best about the product?
I like that Keeper works seamlessly across all my devices and includes an Edge browser extension for easy, secure logins anywhere.
What do you dislike about the product?
Additionally, the password reset process doesn’t always work smoothly — it can be confusing or glitchy at times, making it frustrating when you need to recover or update your account credentials.
What problems is the product solving and how is that benefiting you?
Securely storing and managing passwords. It keeps all of login information that is not SSO organized and protected in one place.
Excellent Security, But Customer Support and iOS Experience Need Improvement
What do you like best about the product?
Keeper securely keeps our organization’s passwords safe and backed up. It also lets group passwords get shared securely. Having a family account free for each user is great and encourages safe password management in and out of work.
What do you dislike about the product?
As a company, Keeper’s customer support team hasn’t always been the best. A representative named Cody was argumentative with us as we were migrating and combing 2 Keeper tenants, and ultimately got us locked out of everyone’s passwords. Fortunately we were able to move them all to a different account and get them back. Also, it is frustrating in the iOS app, you can’t switch between personal and work accounts when filling a password. You have to go to the Keeper app, log off and then log back in and then return to the app needing the password.
What problems is the product solving and how is that benefiting you?
We went from the Wild West of passwords stored everywhere from browsers to post it notes. People would lose them or sync them to personal browser accounts. Now we are in control of our organization’s passwords.
Top features, too bad it's not a French solution
What do you like best about the product?
The simplicity of use, the features, and the responsiveness of the editor
What do you dislike about the product?
Solution not French, apart from that everything is great
What problems is the product solving and how is that benefiting you?
Centralized and secure password management
Simple, Efficient, and Feature-Rich—A Joy to Use
What do you like best about the product?
Simplicity, efficiency and the features available within the auto fill extension
What do you dislike about the product?
Not a lot, sometimes the Keeper Fill extension hover over can get in the way on web pages as it's quite big but that can be enabled/disabled from admin
What problems is the product solving and how is that benefiting you?
Security to ensure we meet Cyber Essentials accreditations. Providing our userbase a simple and efficient method of storing and using their passwords
Secure and Feature-rich Password Management.
What do you like best about the product?
Secure password management, biometric authentication support, two-factor authentication, secure password sharing, efficient auto-fill, and data breach monitoring with BreachWatch. User-friendly interface and works across platforms.
What do you dislike about the product?
Some advanced features like dark web monitoring and secure file storage require paid add-ons. The free tier is very limited and pricing is higher than average.
What problems is the product solving and how is that benefiting you?
Keeper solves password security issues by providing encrypted storage and cross-device synchronization. It eliminates weak passwords and reuse through strong password generation. The breach monitoring alerts us to compromised credentials, and secure sharing enables team collaboration without compromising security.
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