Super Helpful Insights From Client Interactions
What do you like best about the product?
It’s a super helpful tool for getting more insights from client interactions. It also calculates how long you’re talking over the other participants, which makes it easier to spot and improve those moments.
What do you dislike about the product?
The only thing I dislike is searching for a client on the home page. There are two different ways to do it, and it ends up confusing me.
What problems is the product solving and how is that benefiting you?
Gong and its automations help me follow up with my clients in a more detailed and organized way.
Extremely Intuitive User Interface
What do you like best about the product?
User interface is extremely intuitive to navigate
What do you dislike about the product?
I do not have negative feedback about gong
What problems is the product solving and how is that benefiting you?
Gong allows me to quickly recap important meetings and discussions
Streamlined Meeting Management with Gong's AI Features
What do you like best about the product?
I like the folders for easy organization of specific types of calls, which are really useful for new hire onboarding. I appreciate the AI summary and next steps, and the easy search bar that helps find keywords or info needed quickly. These features save me time and make it easier to follow up with a client or train a new team member. The initial setup of Gong was very easy, which was a plus.
What do you dislike about the product?
My only issue is when the Gong recording isn't set up as expected, like having to send a new or updated Zoom link at the last minute. Uploading the Zoom recording to Gong wasn't very intuitive. It took some time and help to figure out how to make it work. I'd appreciate clearer support instructions or a more intuitive placement for external uploads.
What problems is the product solving and how is that benefiting you?
I use Gong to reference past calls, summarize meeting information, and train new team members. The folders, AI summary, and search bar save time and help me find needed information quickly.
Empowers Strategic Sales with Insightful Analytics
What do you like best about the product?
I use Gong to gain deeper visibility into customer conversations and deal health tracking across the sales cycle. It helps me review call recordings, track key topics and objections, and understand stakeholder sentiment so I can follow up more strategically. I find it valuable for forecasting and pipeline management by highlighting risk signals, buying intent, and next steps. Gong captures and analyzes calls and meetings, so I don't have to rely on memory or subjective notes, which clearly shows me what was discussed. The deal and pipeline insights are what I like most, as Gong flags risk factors, next steps, and engagement trends, which helps me prioritize the right accounts and stay ahead of potential issues. The coaching and collaboration features make it easy to share clips and insights with sales and leadership, keeping everyone aligned on messaging and best practices. Overall, it helps to reduce manual work and enables me to be more proactive in managing relationships. The initial setup was relatively straightforward, and though there was a short learning curve with all the features, the tutorials were helpful.
What do you dislike about the product?
Sometimes finding specific call moments or insights can be a bit cumbersome, especially when trying to filter by multiple criteria at once. More advanced filtering options would help to save time. In addition, with so many features and dashboards, it can feel a bit overwhelming at first. Simplifying the navigation or having more guided workflows for common tasks could help make it easier for new users.
What problems is the product solving and how is that benefiting you?
I use Gong to gain visibility into customer conversations and deal health, identify deal risks early, and align sales teams on messaging. It captures calls so I don't rely on memory, helps avoid deal churn, and improves forecasting with shared insights.
Effortless Setup, Deep Insights from Gong
What do you like best about the product?
I like the ease of use with Gong, which makes it convenient for monitoring our conversations with customers and prospects. I also enjoy how it integrates with other go-to-market tools, enhancing our workflow. The initial setup was easy, which I really appreciated.
What do you dislike about the product?
I find Gong can be a bit overwhelming to digest easily. It could use stronger mass enablement within a single company.
What problems is the product solving and how is that benefiting you?
I use Gong to monitor our conversations across customers and prospects. It helps identify key themes and behaviors from large qualitative data sets. I like its ease of use and integration with other go-to-market tools.
Unmatched Sales Visibility and Insights with Gong
What do you like best about the product?
What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls.
What do you dislike about the product?
The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and analyzes real calls so teams can understand what prospects are actually saying, what objections come up, and where deals are getting stuck.
Optimize Meeting Management with AI-Powered Efficiency
What do you like best about the product?
I like the ease of use of Gong and how it integrates AI capabilities to find information quickly and summarize next steps efficiently. It saves me a lot of time by prewriting draft follow-up emails and helps pull relevant action items after each meeting, ensuring I don't miss anything. It also helps me be more efficient in project reporting by finding ongoing topics efficiently.
What do you dislike about the product?
I think Gong could improve cross-referencing between emails and calls to easily identify ongoing topics, which ones are pending followup, and which have been actioned in followup emails or calls. Having a dashboard overview that automatically pulls all action items from my calls with options to mark them as completed and add notes would be great.
What problems is the product solving and how is that benefiting you?
Gong saves me time by helping with meeting follow-up emails and ensuring I don't miss any action items. It aids in reviewing topics for weekly reports and understanding context when taking over tasks from other team members.
Intuitive and User-Friendly with Impressive AI Features
What do you like best about the product?
It's very intuitive and has great AI features. It's also very user friendly
What do you dislike about the product?
I wish it had features to make it easier to send bulk outbound emails.
What problems is the product solving and how is that benefiting you?
It records all the historical conversations we have with clients/prospects and helps us prepare for next steps. We also use it for forecasting and pipeline generation.
Call transcripts have transformed my preparation and now keep complex customer histories clear
What is our primary use case?
My main use case for Gong is to review customer call transcripts and prepare for upcoming calls.
After the Christmas break, I wanted to catch up on some of my customer calls from last year because I have around 75 customers, which can be difficult to keep up with. To prepare for calls, I usually view the account summary because it provides questions, suggestions, and a summary, which is extremely helpful and valuable.
I typically use Gong for customer call preparation and to understand accounts in more depth.
What is most valuable?
The best features Gong offers include transcription, which allows me to be mindful and present with the customer without taking notes, and the ability to generate a follow-up email, which is a helpful starter when I forget what I wanted to follow up on.
I find myself relying on transcription most often. After a call, I put the transcript into our internal AI tool to draft a follow-up email, ensuring I cover all questions.
Gong has positively impacted my organization because as customer success managers and sales team members, we all have quite a few accounts. Gong helps us keep track of customer health, prevents us from working in silos, and allows everyone to see everyone's calls so we can learn from each other. It is fantastic for new hires. I started in my current company six months ago, and Gong helped me get up to speed with the accounts I received by reviewing previous calls.
Gong improved customer satisfaction scores because customers did not have to repeat themselves after contacting me as a new customer success manager.
What needs improvement?
Gong can be improved with the follow-up email feature. Sometimes when I click on generate follow-up email, there are points and questions missing, so this is not quite as reliable.
The transcription accuracy could potentially be improved, though the rest of the product is great.
For how long have I used the solution?
I have been working in my current field for about three to four years.
What do I think about the stability of the solution?
I would describe Gong's stability as very stable.
What do I think about the scalability of the solution?
I would describe Gong's scalability as very scalable.
How are customer service and support?
I have never been in touch with customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I am not aware that any other solution has been used previously before Gong.
How was the initial setup?
I do not know if we purchased Gong through the AWS Marketplace, as I was not involved in that.
What about the implementation team?
I was not involved in the pricing, setup cost, and licensing.
What was our ROI?
I was not involved in seeing a return on investment with Gong, so I do not have any relevant metrics such as time saved or better customer outcomes.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the pricing, setup cost, and licensing.
Which other solutions did I evaluate?
I am not aware that any other solution has been used previously before Gong.
What other advice do I have?
I would advise others looking into using Gong to explore the tool more thoroughly. Every other month, I find a new hidden feature that I find very useful. For example, I recently realized that Gong provides advice on how fast you speak and how many filler words you use. I recommend being open to discovering additional features rather than using it only for transcription. I would rate this product a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Call insights have transformed my note taking and now power faster, more credible follow-ups
What is our primary use case?
My main use case for Gong is that it gives me time back, as it eliminates manual note taking with call recaps by recording all of my calls, allowing me to have tighter and more credible follow-ups instead of spending all that time on a call writing notes.
My main use case for Gong includes two aspects: first, call recording, and second, the ability to use Gong to highlight the entire conversation that happened via AI.
How has it helped my organization?
Gong has positively impacted my organization hugely, as we run pipeline meetings from Gong and I can ask questions around MEDDIC and MEDDPICC while getting better visibility and more predictable revenue.
While I don't have tangible metrics, I can say that win rates have increased, and the ramp time and better coaching I receive from listening to calls is incredible, saving me four to five hours a week just with the follow-up feature.
What is most valuable?
Gong eliminates the manual note taking that I would usually do on a call, which helps with my follow-up; instead of spending fifteen to twenty minutes after every call writing notes, I move straight into the follow-up piece, capturing quotes, objections, and signals so my follow-ups sound as if I was truly listening.
Gong shows me which questions I should have asked by highlighting discovery areas where I may be weak or if I talked too much, sharpening my discovery muscle and improving my self-coaching.
The best features that Gong offers include the ability to help me write a follow-up email that makes sense and aligns with what the customer said on the call, and the AI piece that helps me draft a follow-up email based on the transcript.
I use Gong's AI-powered email follow-ups for every call, as after every discovery call it generates that follow-up email right away for me to spot check and maybe add a few things I remember or want to elaborate on.
I find the pipeline feature, the AI feature, and the call recording feature to be the most important features that I use.
What needs improvement?
Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT.
As AI gets smarter, I think Gong could recommend questions based on actual business scenarios, which would help move deals along faster and provide responses that are helpful for new business representatives.
For how long have I used the solution?
I have been using Gong for roughly five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Gong's scalability is easy; I scale it across a new logo team, a customer success team, and leadership asking questions, making it super scalable across the organization.
How are customer service and support?
I have never had any problems with Gong, so I would say customer support is good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Chorus but believe Gong is head and shoulders above the competition against Chorus and Zoom.
What was our ROI?
While I don't have actual numbers, the time saved has been huge; with seven calls a week, Gong has to be saving me four to five hours a week in terms of manual tasks.
What other advice do I have?
If you are looking into using Gong, my advice would be to determine what you are trying to solve, as it offers a lot of features such as recording calls, automatic note-taking, a user-friendly interface, and the ability to showcase areas for improvement. I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
