Gong
Gong.ioExternal reviews
6,491 reviews
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Gong Makes Follow-Ups Effortless with Clear Recordings and Next Steps
What do you like best about the product?
I use Gong to generate a follow up email of all the main points I covered and the next steps. I share the link to the recording.
I love how easy it is to get the information I need from the recording.
I love how easy it is to get the information I need from the recording.
What do you dislike about the product?
Nothing. Gong has made my job so enjoyable that I look forward to following up with my customers after my training call.
What problems is the product solving and how is that benefiting you?
As a Product Trainer, I need to prepare for my meetings. I use the Upcoming Meetings feature, and then I use the Prepare for meetings feature which collects all the data from emails and phone calls and updates me on the latest conversation or action item. This has replaced reaching out to my team for updates. I trust Gong has all the latest information.
Incredible AI Summaries and Follow-Up Emails That Keep Me on Track
What do you like best about the product?
The AI driven summary and follow-up email. The summary does an incredible job highlighting the key points, and keeps me refreshed on the data quantities we are working with.
It's incredibly easy to use and provides a daily report of my upcoming calls. I go back and reference the summaries numerous times throughout the deal cycle.
It's incredibly easy to use and provides a daily report of my upcoming calls. I go back and reference the summaries numerous times throughout the deal cycle.
What do you dislike about the product?
I honesty have no complaints. Gong functions well and provides all of the information I need.
What problems is the product solving and how is that benefiting you?
It's helping me stay organized and accurate in my deals. Sometimes I can't remember the quantities, job titles, or application names and Gong helps keep me accurate. My manager also provides feedback on call performance and leaves suggestions for improvement.
Enhances Customer Insights with High-Quality Call Recordings
What do you like best about the product?
I like Gong because it has a good UI that's simple to navigate. The AI is effective for most tasks and saves me a lot of time. The call recording and transcripts are very high quality, which makes the platform reliable.
What do you dislike about the product?
The AI sometimes doesn’t always pull the most relevant or recent context when you ask a question.
What problems is the product solving and how is that benefiting you?
I use Gong to track follow-up items, gain strong customer insights, and understand the history of my accounts.
Effortless Note-taking and Salesforce Integration
What do you like best about the product?
I like that I don't have to make notes or worry about forgetting anything during calls, which really helps me because I'm dyslexic. It makes filling out Salesforce more easily by allowing me to just say, do my MEDDPIC, and it'll do it. The setup was pretty simple, and there was lots of help on hand.
What do you dislike about the product?
I struggle when trying to search a contact in the search feature. It just doesn't work for me very well sometimes, and it gets frustrating.
What problems is the product solving and how is that benefiting you?
I don't have to take notes during calls, so I can focus and not miss anything. I use Gong's AI to fill in Salesforce and assist with follow-up calls, improving my performance by reviewing calls and giving progress tips.
Streamlined Client Management, Needs Improved Navigation
What do you like best about the product?
I use Gong to keep track of all emails, calls, and conversations, and it's a great place to reference details and prep for meetings. It's really nice because I don't have to do it manually, and I can share it with my account executive. The organization is fantastic; everything's there, and I can prep for meetings quickly. Gong provides wonderful summaries that make it easy to write follow-up emails. I love that I no longer have to say I don't know to a question because I can go back and reference things. It saves so much time and improves how I show up with my customers. It's a lifesaver for someone like me who's not super organized. Gong organizes everything for me, so I don't have to scan or take notes. I can just search for information right away. I also appreciate seeing the history of interactions with different people who have touched an account. The setup was absolutely painless and easy. Overall, I really, really like it.
What do you dislike about the product?
Yeah. I would like it if all of my accounts could be, like, on one where I could navigate. Because right now, you have to do a search, and sometimes the search is a little clunky. It's not as intuitively organized, so I don't always know where to find everything. I don't have, like, a me page of my accounts. It would be nice to have, like, a me accounts page where I can just navigate them and just kinda click on them rather. Than having to search them. And, yeah, it just kinda like can be a few extra steps to, like, get to to the call I want or to get somewhere. So that would be nice. The organization would be a little bit better, like my landing page. Just a slightly more intuitive.
What problems is the product solving and how is that benefiting you?
I use Gong to keep track of all emails, calls, and conversations, making it easy to prep for meetings and reference details instantly. It organizes everything, saves time by eliminating manual note-taking, and enhances communication with account executives.
Meeting Recordings, Notes, and Follow-Ups Made Easy
What do you like best about the product?
Meeting recordings, notes, and follow-up, along with account analysis, easy to use.
What do you dislike about the product?
I don't dislike any features of Gong. Still learning.
What problems is the product solving and how is that benefiting you?
Account analysis and business profiles, plus support for meeting prep, meeting recordings, notes, and follow-up.
Enhances Partner Calls with Clarity and Insights
What do you like best about the product?
I really like the summary of the call and the transcripts in Gong. I appreciate the ability to look back on the transcripts to identify risks and opportunities for renewal and expansion. It's really valuable to me because it helps focus on the specific needs of my partners when meeting with many of them on a daily basis, and it helps summarize those conversations.
What do you dislike about the product?
n/a
What problems is the product solving and how is that benefiting you?
I use Gong to summarize conversations, designate action steps, and enhance clarity in partner calls, improving problem-solving and ensuring alignment with partners.
Stronger, More Productive Calls
What do you like best about the product?
The ability to confirm action items via the recap. Extremely easy to use and find previous calls. Simple way to share pertinent information between teams and stakeholders.
What do you dislike about the product?
Ai recaps are sometimes way off with action items very vague or listed for the wrong party.
What problems is the product solving and how is that benefiting you?
overall rating of individual calls and tracking segments of conversation to easily review what's most vital.
AI Search That Answers Anything, Fast
What do you like best about the product?
Ask anything with AI searches calls and responds
What do you dislike about the product?
It took me a while to get used to where to find information
What problems is the product solving and how is that benefiting you?
Memory issues, accuracy
Intuitive UI, Clear Recordings, and Top-Notch Support
What do you like best about the product?
I’ve been a big fan of Gong.io for a while now. The UI is super intuitive, recordings are crystal clear, and it’s really easy to find exactly what you’re looking for. You can tell they’re constantly improving the platform — new features roll out often, and they actually make the experience better, not more complicated. Support is also top-notch responsive, friendly, and helpful every time I’ve needed them. Overall, just an excellent tool that keeps getting better.
What do you dislike about the product?
The Engage and forecasting parts still need some work, but overall the product functions well and has been a good fit for our process. It would also be helpful to have drop-in voicemails and a speed dialer.
What problems is the product solving and how is that benefiting you?
Gong solves several key challenges in sales; from forecasting accuracy to easily recalling key deal details. I use it daily to review calls, search transcripts, and quickly surface important information across accounts. It’s also great for sharing recordings with customers or teammates for follow-up and collaboration. The built-in AI is decent, though I sometimes get deeper insights when I run transcripts through other AI tools. Overall, it’s made my workflow more efficient and my forecasting much more reliable.
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