Gong
Gong.ioExternal reviews
6,563 reviews
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Great tool for organization and feedback
What do you like best about the product?
I love that I can focus on the conversation and not note-taking while on a call with customers. As well as, I can easily revisit my calls for feedback, not only from peers but from gong to better improve my own strategic skills. I also love the action items that come with gong to keep me on track.
What do you dislike about the product?
Nothing! It's a great product, and always recommend
What problems is the product solving and how is that benefiting you?
Improved sales analytics and conversation/sales coaching
Thrilled with Gong!
What do you like best about the product?
We're a growing startup, and Gong is a big part of our ongoing training and new hire onboarding. Gong is at the center of our Sales tech stack and worth the investment. We're very pleased.
What do you dislike about the product?
I don't have any complaints. It works well for a company of our size, and we can certainly use more functionality as we grow. We're probably scratching the surface of what we can use it for, but that's on us.
What problems is the product solving and how is that benefiting you?
It really helps with our onboarding/new hire training, allows us to collaborate as a team, keeps us connected in a remote environment, and allows us to share best practices across the entire team.
Gong Review
What do you like best about the product?
The ability to go back and learn from the VOD. Clearly pick up what I missed but slow things down and see where and how I could have lead a prospect in the conversation in a better route. Also can see what other peers are doing and how they navigate the calls as well.
What do you dislike about the product?
More of a nitpicky thing for me. But the followup emails (maybe able to change in the settings) get a little spammy if you have lots of calls. I know to followup and if I wasn't organized might be really helpful but for me I don't need it.
What problems is the product solving and how is that benefiting you?
Learning, and analyisis
Invaluable
What do you like best about the product?
It allows me to focus 100% of my attention on being present and listening to my client, knowing i'll be able to go back and take notes later.
What do you dislike about the product?
Some of the marketing emails can be irrelevant
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on listening to my client rather than desperately having to take notes.
Educational and user friendly
What do you like best about the product?
Very comprehensive and I love the fact that I can create libraries
What do you dislike about the product?
hope to have it connected in connectsales
What problems is the product solving and how is that benefiting you?
it helps funnel the way I coach and identify opportunities
A vital tool for any Sales or Client Success professional
What do you like best about the product?
Being in a very meeting-heavy role, Gong has been a valuable time saver for me and has assisted me in providing better service to my customers. Every meeting on my calender is recorded on Gong and I often use the transcriptions as my main source of key notes. Additionally, I use the recordings to share vital pieces of training with my customers, which allows me to spend less time re-training and more time working to better serve them.
What do you dislike about the product?
I had never worked for a company that used a recording service like Gong so initially I thought it was a big of a "big brother" move. After seeing how it really works and learning I have access to view who is watching my Gongs it eased those fears and the benefits majorly outweighed them.
What problems is the product solving and how is that benefiting you?
My role is very meeting heavy, and I have a lot of action items come out of each meeting. I also do a lot of trainings via zoom. Gond has helped solve the problem of needing to take notes during meetings or not rememebring key takeaways, and I am able to share recordings of my trainings instead of re-training.
A must-have for the tech stack
What do you like best about the product?
I'm a CSM and having my calls recorded and available is incredibly helpful for review and call-backs especially.
Additional functions like call scoring for longest monologue, customer story, patience, etc... is also very helpful for getting a gauge of how the meetings are going and where I have room for improvement.
Additional functions like call scoring for longest monologue, customer story, patience, etc... is also very helpful for getting a gauge of how the meetings are going and where I have room for improvement.
What do you dislike about the product?
No downsides that I can think of at this time
What problems is the product solving and how is that benefiting you?
Call recording and call scoring
A MUST NEED tool for your Tech Stack!
What do you like best about the product?
Gong has been extremely helpful in helping me improve my talk track. I have been able to listen back to calls, receive feedback from my managers/peers, and implement that on future calls. Gong has also been extremely helpful in training purposes. Listening in on Senior rep calls and learning from their demos and experiences has been a lifesaver!
What do you dislike about the product?
No downside yet! I use Gong daily and love using filters to make accessibility easier.
What problems is the product solving and how is that benefiting you?
Extra training opportunities. It provides a source for self-learning and improving current skills.
The easiest way to get manager feedback and scale learnings across the team
What do you like best about the product?
I love that I can request feedback from my manager about specific parts of the call, and they don't have to change their schedule around to join the call. I also like that if I have a win or fail, I can share a snippet with the team and share learnings + best practices.
What do you dislike about the product?
1) I don't like that I can't edit the titles of my calls unless I click into the actual call. It would be great to edit titles from the Home page.
2) I don't like that I have to give individual users access to each call. For example, if I want to share a snippet with a team of 30, I have to add email address indiviudally, which is very tedius.
2) I don't like that I have to give individual users access to each call. For example, if I want to share a snippet with a team of 30, I have to add email address indiviudally, which is very tedius.
What problems is the product solving and how is that benefiting you?
Managers don't have time to shadow all of our calls, but with Gong, they can coach us at their covenience.
Great product, very useful
What do you like best about the product?
It sends the recording of the meeting to me on an email as a reminder which helps me with actioning the follow-up items of every service review I do with my customers. It helps me stay on track when I have multiple customer meetings per day.
What do you dislike about the product?
I can't think of anything major, I'm sure the AI will get better and better as time goes on, that's the main priority.
What problems is the product solving and how is that benefiting you?
It records all my meetings so I don't forget to do so. It also helps remind me what action items I still have to do using the tasks feature.
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