Gong
Gong.ioExternal reviews
6,536 reviews
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Intuitive and easy to use
What do you like best about the product?
the AI that produces actionable transcripts and content
What do you dislike about the product?
The automatic recording starts with the first attendee to the meeting and announces that the recording is in progress before the host can even let the attendees know why. It's abrupt and disconcerting to join and be slapped with "recording in progress" before any niceties and introductions.
What problems is the product solving and how is that benefiting you?
Automated call recording and allows for training of other colleagues
It's an essential part of my customer interactions and meeting follow up workflow
What do you like best about the product?
My favorite pars:
- it automatically telling you what your follow up items are
- I love being able to skip my talk track and just listen again to my customer's comments and feedback.
- love being able to fast forward at certain speeds
- Love sharing snippets of the call internally so I can be a better voice of the customer
- it automatically telling you what your follow up items are
- I love being able to skip my talk track and just listen again to my customer's comments and feedback.
- love being able to fast forward at certain speeds
- Love sharing snippets of the call internally so I can be a better voice of the customer
What do you dislike about the product?
It would be nice if they could mimic zoom when you click "share meeting" link to customers, so it told you the meeting title, name, link, time, attendees, etc. The automated feedback of patience, customer story, etc is kind of generic and not helpful. I think this can be improved.
What problems is the product solving and how is that benefiting you?
I am solving the problem of having better customer meetings and driving action items with my customers. Also, the problem of not detailed enough meeting notes, or not remembering a specific use case your customer said.
Recommendations to others considering the product:
If you have CSM's and Sales people, get it.
Gong Review
What do you like best about the product?
Records all calls and sifts through the calls to come up with an actionable transcript
What do you dislike about the product?
Sometimes not much of a need to review calls
What problems is the product solving and how is that benefiting you?
Being able to reflect back on calls on action items I may have missed in my notes or easily navigating through a call with the transcript
Great tool for knowledge sharing and gaining feedback
What do you like best about the product?
Ability to go back to the call to find relevant information shared.
What do you dislike about the product?
The subtext/ audio to text conversion can be slightly clunky making it hard to search for keywords
What problems is the product solving and how is that benefiting you?
Gaining feedback on my calls from the manager and saving time on putting together the notes
Gong is a must if you're in sales
What do you like best about the product?
Being able to get coaching at any time, any day.
What do you dislike about the product?
With extra tools some time there are issues connecting all my calls.
What problems is the product solving and how is that benefiting you?
Constantly improving my calls.
Recommendations to others considering the product:
That is a must for those trying to improve sales calls.
Great learning tool!
What do you like best about the product?
I like the ability to review previous calls to confirm notes.
What do you dislike about the product?
It often disconnects from my outlook, and I have to contact support, but they are fast and helpful.
What problems is the product solving and how is that benefiting you?
We can listen and visualize all product calls. It accelerates the learning process when we can listen to all calls with various department perspectives. The transcript is 95% accurate and helpful to review too.
Gong - useful for reviewing recordings
What do you like best about the product?
- Easy to rewatch videos
- Quality is decent
- Powerful search that lets you find a call by content, participants, or call contents (based on transcript)
- Can share a specific all snippit, which is helpful for sharing with colleagues
- Quality is decent
- Powerful search that lets you find a call by content, participants, or call contents (based on transcript)
- Can share a specific all snippit, which is helpful for sharing with colleagues
What do you dislike about the product?
- Requires setting up before the call
- Call transcript is not really useful (except for finding a call)
- Does not integrate with other customer/user tracking systems like Product Board, Looker, etc.
- Call transcript is not really useful (except for finding a call)
- Does not integrate with other customer/user tracking systems like Product Board, Looker, etc.
What problems is the product solving and how is that benefiting you?
- Hard to take notes & have a good user conversation - gong is good for separating out the actual call & taking notes later
- Good for reviewing with wider team later -- it's always more powerful to hear it directly from the customer (via a video recording) vs. hearing it indirectly from whomever was on the call
- Good for reviewing with wider team later -- it's always more powerful to hear it directly from the customer (via a video recording) vs. hearing it indirectly from whomever was on the call
Useful Tool When You Need It
What do you like best about the product?
I can go back in and verify what was said and what wasn't said in certain deals when clients get a fuzzy memory.
What do you dislike about the product?
I don't like digging into gong too much because I don't want to throw off my swagger.
What problems is the product solving and how is that benefiting you?
Basically just using the search feature to check my work.
Easy to use! The search for specific calls I find a little confusing.
What do you like best about the product?
how easy it is to record/integrate with ringcentral
What do you dislike about the product?
Searching for calls and filtering is a little difficult,
What problems is the product solving and how is that benefiting you?
I am benefiting by listening to my colleagues' calls back.
I love Gong! It makes coaching and feedback super easy
What do you like best about the product?
- Easy to find topics or specific calls
- Easy to share/request feedback
- Slick UI
- Easy to share/request feedback
- Slick UI
What do you dislike about the product?
No local language supported
No automated insights. Automation, recognition and/or AI should give you more insights in your own behaviour during meetings and sales cycles.
No automated insights. Automation, recognition and/or AI should give you more insights in your own behaviour during meetings and sales cycles.
What problems is the product solving and how is that benefiting you?
Coaching
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