Gong
Gong.ioExternal reviews
6,563 reviews
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Love It!
What do you like best about the product?
Gong makes it easy to follow up on items that need attention following a call. Also, it is great to listen to what was said and not ask someone repeat questions.
What do you dislike about the product?
If I had to pick one thing I dislike, it would be having to scroll through all the calls to get back to the one I'm looking for.
What problems is the product solving and how is that benefiting you?
Gong analyzes calls and reminds you to slow down and listen while encouraging you to get the callee involved in the conversation.
Gong = Business Critical App for Software Sales Orgs
What do you like best about the product?
Gong is fantastic - while we cost justified the initial investment as a coaching tool for sales leadership, the use cases have evolved far beyond into activity accountability, notetaking, pipeline management, forecasting, and most importantly, market research. For any software sales organization looking to glean market intelligence by directly hearing from the literal voice of the customer, Gong is the way.
What do you dislike about the product?
No downsides - it's a great platform. My only regret is that we didn't buy it sooner since the analytics pieces get better as it continues to capture more conversations.
What problems is the product solving and how is that benefiting you?
Gong makes it so our sales leadership team can divide & conquer in, across, and external to our organization. No one can be everywhere at once, but with Gong, we're pretty close.
Outstanding search and transcript information, along with friendly "action item" reminders
What do you like best about the product?
Ability to search for topics of interest and cut snippets of the recordings so you can quickly review items. I also love the fact that it "keeps you honest" by reminding the participant of action items they said they would take.
What do you dislike about the product?
That Gong isn't a public company yet, I want to buy some stocks!
What problems is the product solving and how is that benefiting you?
It allows us to keep track of relevant conversations and ensures that agreed upon action items aren't forgotten.
Great end user experience
What do you like best about the product?
Video call recording and providing a transcript
What do you dislike about the product?
Repetitive reminders for actions that have been completed
What problems is the product solving and how is that benefiting you?
It's helping me recollect all topics during a call
Great platform for meeting recaps!
What do you like best about the product?
I love the transcript created for the meetings and the follow up notes.
What do you dislike about the product?
Nothing I really dislike, it's a great product.
What problems is the product solving and how is that benefiting you?
Tracking the behaviors of my calls and providing me with feedback on how to improve. I'm more productive because of it.
A Great Prodcut
What do you like best about the product?
It is easy to use and gives our team great analytics of their client conversations. I love the Keyword search function. It's great when you're attempting to pinpoint where a topic came up during an hour-long call.
What do you dislike about the product?
Calls can sometimes be tied to multiple client names that don't represent how the client is named in our CRM. However, the workaround is looking up the call participants.
What problems is the product solving and how is that benefiting you?
It can solve issues of what is being relayed by our team to management by a team member. We now know exactly what was discussed on a call.
A professional sellers best friend
What do you like best about the product?
Gong helps me keep track of all my deals, how they are progressing, and even informs me when a deal is beginning to age. One of my favorite features is the post call analytics and scoring.
What do you dislike about the product?
Gong is actively developing new features and capabilities. While this is great, the core product could be neglected.
What problems is the product solving and how is that benefiting you?
Better track engagement and call sentiment.
Super easy to use and helps make recording meetings a breeze
What do you like best about the product?
It's really easy to use and it makes it easy to capture notes and action items coming out of a meeting.
What do you dislike about the product?
The only thing I think that Gong could improve is the AI slightly - sometimes action items are missed or not completely accurate, however, given you can always go back and watch it makes it easy to go back and double check when needed.
What problems is the product solving and how is that benefiting you?
It's helping me keep track of meeting notes and also allows me to share out meetings after they occur with team members if they had conflicts/couldn't make it.
Gong is best in class call recording and analytics software
What do you like best about the product?
Gong helps transcribe and record calls to allow sales reps to take less notes, managers to pull insights off data and call coaching can be made easier for teams.
What do you dislike about the product?
manual set up process of triggers, libraries and scorecards can be tough when no sales enablement team exists. This has been time intensive for us, but the rewards of having this software far outweigh the set up effort.
What problems is the product solving and how is that benefiting you?
Call recording. Integrations to SFDC to help track meetings and progress. Sales coaching can now be done at a wider scale helping reps to improve over time and new hires to have a library of what good looks like. Analytics and intelligence helps leadership see trends at a high level for our organization and drill into individual rep details as well.
Gong Review and feedback
What do you like best about the product?
Gong gives businesses valuable insights into customer conversations, helping sales teams improve their effectiveness, close more deals, and drive revenue growth.
What do you dislike about the product?
Gong is an excellent software platform, and its pricing may concern smaller businesses or those operating on a tight budget. The cost of implementing Gong's services may not be feasible for organizations with limited financial resources.
What problems is the product solving and how is that benefiting you?
Gong provides visibility into the sales process by capturing and analyzing sales conversations. It helps sales managers and leaders gain insights into the quality of customer interactions, deal progress, and potential roadblocks. This visibility enables proactive decision-making, better pipeline management, and more accurate forecasting.
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