Gong
Gong.ioExternal reviews
6,536 reviews
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Help me review action items
What do you like best about the product?
Review past calls. Reflective learning.
What do you dislike about the product?
Nothing negative to report as yet, all positive
What problems is the product solving and how is that benefiting you?
missed actions and prep reminders
Great but a little clunky
What do you like best about the product?
great to find insights in the conversation
What do you dislike about the product?
hard to find conversations in the dashboard
What problems is the product solving and how is that benefiting you?
fine-tuning calls, listening back instead of taking notes
Recommendations to others considering the product:
Great tool, UX can be a bit clunky, but the meat and potatoes of the software and the insights it provides is awesome!
Fantastic technology loved by the sales team
What do you like best about the product?
Gong's easy-to-use interface is something that my entire sales team can pick up after very little training, and the benefits are immediate. From out-of-the-box insights and stats to the coaching and training benefits, my sales team was able to get up and running and learning from each other within weeks. Gong was designed to be incredibly user-friendly, eliminating a common barrier to any software adoption.
What do you dislike about the product?
I've had a great experience with the new business sales team, but have been less impressed with account management across multiple different people and roles. Ultimately, they don't end up being much of a value-add to the software.
What problems is the product solving and how is that benefiting you?
We never had visibility into sales calls before Gong, and now we're coaching at a rate I don't think my frontline managers thought would be possible. This has led to rampers picking up on great discovery questions and close talk tracks from listening to their peers.
More valuable than I expected
What do you like best about the product?
A great catalogue of customer insights that can be used by sales, product & marketing.
What do you dislike about the product?
Nothing so far. I look forward to more AI insights.
What problems is the product solving and how is that benefiting you?
We are trying to discover which sales pitch works the best and what features to build next. Gong has given us a lot of insight into our pipeline health and is a great way to share calls with customers and internally for training purposes.
Extremely Helpful
What do you like best about the product?
Great recordings; they allow you to completely revisit calls and coach yourself on mistakes or areas for improvement.
What do you dislike about the product?
It took a few days for me to get used to the platform, but if you are actively utilizing it, the layout becomes second nature.
What problems is the product solving and how is that benefiting you?
Recalling various sales calls or video conferences with prospects. The analytics are a great tool toO!
Gong review
What do you like best about the product?
Ease of use and transcript functionality
What do you dislike about the product?
The note taker is annoying on some calls
What problems is the product solving and how is that benefiting you?
Auditing my calls to make sure we're performing at our best
Great review tool
What do you like best about the product?
Getting to see how well my calls went and getting constructive feedback from my AE's
What do you dislike about the product?
The tech issues at the start of using it
What problems is the product solving and how is that benefiting you?
Seeing that i need to have more silence in between my clients my talking
Recommendations to others considering the product:
n/a
Great Self-Development Tool
What do you like best about the product?
Transcriptions of calls, speed that recordings come up, headers/categories that calls can come up in for easier review. I also like the commenting system, helps me get feedback in a clear way, because you are able to comment on highlighted sections of any call.
What do you dislike about the product?
Not too much that I dislike, because I haven't used any other call review software before. I think this is an universal good for anybody in sales or customer support.
What problems is the product solving and how is that benefiting you?
I am solving issues in customer interaction, as well as pieces of crucial information that I have missed in my notes. I am able to go back over calls and review any information I might have missed while taking notes during the call.
Great Training Tool
What do you like best about the product?
Gong is great for onboarding new hires as it helps them watch and listen to top sales reps and how they work!
What do you dislike about the product?
There is not much to dislike about the platform.
What problems is the product solving and how is that benefiting you?
Gong helps with coaching and training. One benefit is the searchability for reps to target keywords and specific types of deals at different stages.
Recommendations to others considering the product:
Consider the time management has to coach using the tool.
Great sales enablement tool!
What do you like best about the product?
+easy to use
+relistening to conversations
+relistening to conversations
What do you dislike about the product?
-the loud recording tone at the beginning
What problems is the product solving and how is that benefiting you?
-learning and coaching from being able to listen to calls
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