Gong
Gong.ioExternal reviews
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Gong is great and super helpful
What do you like best about the product?
how it breaks down the call structure for you
What do you dislike about the product?
it can be a little difficult to navigate
What problems is the product solving and how is that benefiting you?
I am seeing how i am handling situations wrong and catching things I missed in the moment of the call
Recommendations to others considering the product:
use it. it helps alot
Genuinely helpful as a sales rep
What do you like best about the product?
Call recording tools can easily get a bad rap because sales reps feel it's just to "big brother" their call structure or quality, but there are so many more valuable ways to leverage the tool. Being able to have transcripts of all of your calls, easily accessed recordings to share with customers of demos, etc. for colleagues who couldn't join a meeting, and having the insights to figure out how to improve your talk track/hear what your teammates are doing well in a remote world is super helpful.
What do you dislike about the product?
It could use an improvement on how to get the Gong link onto meetings - this could be our integration, but right now if our SDR has to book a meeting for us, they have to reach out to the AE to ask for the. gong link before they can send the invite which is an irritating extra step.
What problems is the product solving and how is that benefiting you?
Being able to focus more on talking and less on note taking with the transcripts is super helpful
So Useful and Impressive
What do you like best about the product?
I like the transcription feature the best, really good and impressive - very accurate
What do you dislike about the product?
Somewhat complex on the surface, steepish learning curve
What problems is the product solving and how is that benefiting you?
Sales pitch problems, focus during a pitch and answering the customers pain point. This makes it easy to find relevant info about accounts as well
Recommendations to others considering the product:
If you need this technology Gong works great! Good option
Helpful Software
What do you like best about the product?
Easy to use
Video, as well as audio of a zoom call, is saved for future use. This is very helpful for the new hires of a client-facing company.
Video, as well as audio of a zoom call, is saved for future use. This is very helpful for the new hires of a client-facing company.
What do you dislike about the product?
I wish the filters are more accurate. As in team members, topics, year, month, etc.
What problems is the product solving and how is that benefiting you?
It is an excellent tool for new hires to refer to past calls and learn how to drive a client-facing presentation. Also, it is an excellent self-learning tool.
Gong is a valuable, easy-to-use resource for new and tenured employees
What do you like best about the product?
Gong is fantastic for learning/onboarding. While ramping at my new company, past video recordings with customers have been one of the best learning resources for understanding how we interact with our customers, the value we provide and hearing their thoughts on our products. The turnaround time is fast - calls are prepared and ready to view as quickly as I'd need them.
What do you dislike about the product?
The automatic topic tagging is fine and maybe correct ~60-80% of the time - could be better.
What problems is the product solving and how is that benefiting you?
As a Senior Solutions Engineer, I have to understand customers' businesses and how our products help them succeed. Every customer call that I can re-watch on Gong gives me more context for how organizations build with our tools, improving my ability to speak to best practices in my conversations.
Recorded calls
What do you like best about the product?
The ability to review coworker's calls and how they found success.
What do you dislike about the product?
I have to remember to log into gong to review calls. More of a personal workflow issue than anything.
What problems is the product solving and how is that benefiting you?
As a new employee I am learning how others frame up our product and sell/demo to new clients.
Easy to use, admin-friendly
What do you like best about the product?
Gong was very easy to set up and is simple to administer. Salesforce integration works well and is fairly straightforward.
What do you dislike about the product?
Not much to dislike! Much better in terms of features than our old software.
What problems is the product solving and how is that benefiting you?
Logging calls as activity in Salesforce for full transparency of rep engagement.
Gong addict!
What do you like best about the product?
The insights, the fact we can get feedback from colleagues, and how every call is recorded. Makes life so much easier!
What do you dislike about the product?
The transcripts could be better, but this is a minor thing!
What problems is the product solving and how is that benefiting you?
Better insights for sales calls. I know exactly what to prep for my next call & what was discussed.
Recommendations to others considering the product:
Great insights for sales teams!
Great meeting recording tool, especially for sales
What do you like best about the product?
Obviously, Gong is great because it records your meetings pretty seamlessly. It joins the meeting (I use Google Meet) as "[Organization Name] Notetaker" and doesn't make any noise or anything. The turnaround on the time of the call to the call recording being uploaded is pretty quick, typically within 30 minutes. It shows who's talking, for how long, and when. On top of that, when viewing the recording, it's able to break down parts of the call into sections like "Small Talk" or "Making Intros" which is helpful for navigating the recordings. It also can convert the call into a transcript. Also, depending on your organization, you can view not just your own calls/meetings, but other calls from teammates and throughout the whole company.
What do you dislike about the product?
There aren't really any cons to using Gong. The only downside is that the transcript isn't super accurate and has a lot of trouble with "uhs" and "ums". Otherwise, it's a really great tool.
What problems is the product solving and how is that benefiting you?
It frees up a ton of time and effort when it comes to notetaking, especially during sales meetings. There's no need to ask people to repeat themselves, or worry about missing an important piece of information. You can focus on the conversation at hand and not have to worry about forgetting important details later on. It also provides the opportunity to learn from other peoples' calls throughout the organization.
Gong is great for tracking meeting follow up items. Super helpful.
What do you like best about the product?
Tracking meeting follow up items helps ensure nothing falls through the cracks.
What do you dislike about the product?
I don't like the fact that recorded meetings I sent to my customers expire after 720 days.
What problems is the product solving and how is that benefiting you?
I can review calls before my next meeting to ensure I hit the ground running and pick up where I left off to keep momentum.
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