Gong
Gong.ioExternal reviews
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Gong Pros and Cons
What do you like best about the product?
Gong puts a mirror in front of us. If we observe and are open to improvement, it can be a fantastic tool to self-introspect and iron out our errors.
What do you dislike about the product?
We should have access to other reps' recordings, at least those where objection handling is top of the line and the customer is convinced under challenging circumstances.
What problems is the product solving and how is that benefiting you?
Gong is helping me become a better communicator and also helping me take feedback from my peers and seniors on areas of improvement.
New to Gong and don't know what took us so long!
What do you like best about the product?
Is it crazy to say, everything? This platform helps me operate my book of business in an efficient way. I can stay focused on my calls and interact with my clients, understanding that Gong will translate and store the call for me. The analytics are incredible and it's helped me become better at my job through learnings, suggestions and tools. I couldn't be a bigger fan.
What do you dislike about the product?
Truly cannot think of any. This product has revolutionized productivity and sales.
What problems is the product solving and how is that benefiting you?
Sales intelligence & coaching, conversation intelligence, data storing, sales data & coaching replication to help colleagues. Training new employees. Truly has become the key tool in becoming a better listener AND better at my role.
Gong has levelled up my game and helped me remember all the details I might otherwise have forgotten
What do you like best about the product?
Gong is an excellent tool and I like it all around. It records customer meetings for me, ensuring that if I forget something, I can always review the recording. At the same time, it gives me valuable insights on the call such as the percentage of time each member on the call spoke for and a breakdown of conversation topics at each point. This lets me review and improve my own performance and understand customer sentiment towards our discussion at each juncture. I also like the clear annoucement on the start of the call (when the customer joins) that this call is being recorded, making sure all parties are aware and have the option to back out/request that it is not recorded, ensure we respect customer data and privacy.
What do you dislike about the product?
Gong is great - could always improve insights and 'coaching' provided further. Would be good to let me conveniently add it onto calls using software outside our corporate tech ecosystem. Say I'm invited to a Google Meet call, I'd like to be able to easily add Gong in (might be the case already and perhaps I've just missed it).
What problems is the product solving and how is that benefiting you?
Ensures I don't forget call details such as customer needs, key points discussed, contextual information or next steps. Also lets me review my performance and improve accordingly.
Gong makes the CS life so much easier!
What do you like best about the product?
I love Gong. The platform allows me to record all my calls and gives me insights and tips on improving my dialogue if I have to ask more questions or provide the client with a few more moments to think before jumping to my following sentence. Plus, the transcription feature and the possibility of sharing the entire recording or a snippet really helps. Last but not least, it helps other teams and colleagues give me feedback and learn about what I'm doing with a few clicks.
What do you dislike about the product?
I would like the call to be processed faster and the transcription feature to keep being improved. When we speak English, it is already perfect, but other languages such as Spanish and Brazilian Portuguese need some more attention.
What problems is the product solving and how is that benefiting you?
Having data about my meetings, recordings and following up to the calls in the most detailed way possible, while also getting useful feedback from the platform itself and my fellow colleagues
Gong - An extraordinary training & measurement tool!
What do you like best about the product?
Gong is an extraordinary, highly effective, innovative training tool enhancing learning and development through its unique features and capabilities.
What do you dislike about the product?
It is designed to provide your business with personalized and interactive experiences that facilitate recorded engagement and can help retain and apply knowledge and skills. The downside can be the feedback and performance improvement of the users. Realtime & perhaps true data.
What problems is the product solving and how is that benefiting you?
The level of engagement, satisfaction, and performance can measure conversations.
Great experience using gong
What do you like best about the product?
Great tool to use in a sales role for training & learning purposes. Also great being able to look back and listen to your calls if you missed something while writing notes.
What do you dislike about the product?
Nothing, I would love for the calls to be processed quicker than they do but that's a nice to have!
What problems is the product solving and how is that benefiting you?
Not enough time in the day to shadow my coworkers demos, i can watch on gong instead!
The ultimate Sales tool
What do you like best about the product?
I never have to focus on taking notes on my sales calls. Now i can focus all my time on listening and asking good questions. I also love that going through the sales call after i might have forgotten what we might have talked about years or months ago.
What do you dislike about the product?
Honestly nothing you guys do a fantastic job. I love using this system and recommend it to all of my friends that are in sales. My closing numbers have gone way up since using Gong.
What problems is the product solving and how is that benefiting you?
It is helping me analyze my calls. I can see how much i am talking and tell me when i need to shut my mouth and let the customer talk as well. I also love being able to search keywords through calls which eliminates time wasting.
Game-changing application for client facing teams
What do you like best about the product?
Gong's AI technology to transcribe calls with customers is exceptional. The feature set is rich for reviewing calls, sharing calls and scoring/rating for feedback.
What do you dislike about the product?
I don't have anything negative to say about this application. I love it!
What problems is the product solving and how is that benefiting you?
recording customer conversations for future review and playback, capturing action items and call stats, call scoring/feedback/coaching
The most impactful tool for improving sales team performance - ABM
What do you like best about the product?
Gong is an exceptional platform that is best described as "Game-Tape". Gong enables users to track keywords mentioned throughout the call, identify customer sentiment and intuitively accelerates sales by identifying actions needed at an account level.
What do you dislike about the product?
I love this platform, especially the UI/UX, it is truly unmatched. I think gong has an opportunity to introduce AI tools that can elevate the current experience and provide a more intuitive user experience under the deals tab.
What problems is the product solving and how is that benefiting you?
As an early stage startup organization, a lack of an L&D repository has impacted ramp-up for new sales hires. We've deployed gong, to better understand our customers, not miss anything, give the customers undivided attention, and at the same time we're building out a repository for training future AE's.
An invaluable business resource!
What do you like best about the product?
Gong can be used for so many aspects of my role - including onboarding/ongoing training, reviewing team performance, tracking communication with customers, etc. I can't see myself living without it now!
What do you dislike about the product?
Basically nothing! It's a fantastic tool :)
What problems is the product solving and how is that benefiting you?
It's allowing us to track customer conversations over time, as well as upskilling the team and onboarding new team members quickly by allowing them to view customer conversations across the business.
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