Gong
Gong.ioExternal reviews
6,563 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong Experience
What do you like best about the product?
Easy to use and user interface is very easy as well. I like how we as an account manager department uses it for training and can scroll through important details in the conversation.
What do you dislike about the product?
Nothing that I have encountered just yet. So far so good.
What problems is the product solving and how is that benefiting you?
We are able to narrow down which calls are Meaningful and can track conversations to optimize the account management department. We can use past conversations as examples of coaching for other account managers.
Gong is brilliant
What do you like best about the product?
Gong has allowed me to dedicate more time and focus to coaching my sales reps. Before Gong I had to ask to be invited to live calls, which my reps often just didn't do. With Gong I can listen to any call and provide instant feedback. I love that I can listen on a dog walk and provide feedback via voice note on the app not just written text. I love that I can search all calls for certain words, compare reps in terms of talk time, interactivity and be able to suggest improvements. I love that I can see a deal list with warnings that give me meaningful insight into what deals are in forecast but may have a red flag for various reasons ie only one point of contact, customer ghosted us, no follow up booked in etc This is actionable info I can use to coach my reps and make our pipeline more realistic / healthier and be alerted to issues early. Gong has changed the way I manage my team and I think it's an essential tool for any sales team.
What do you dislike about the product?
I can't really think of any! I guess you need to help reps get over the fact that it's a "big brother" tool and we're just monitoring them - but overall that has been quite easy as they see the benefits of using it and also being able to learn from their peers.
What problems is the product solving and how is that benefiting you?
Allowing me to listen to many more calls that i otherwise would have done - more visability into my reps and my pipeline.
I can put way more focus on coaching which is the best way of actually improving our number
I can put way more focus on coaching which is the best way of actually improving our number
Great sales tool
What do you like best about the product?
Gong is a great sales tool. I use it daily to review previous demos and sales calls, as well as to research topics I want more information on. The search by keyword function is great for finding specific information
What do you dislike about the product?
Sometimes our team forgets to add the Gong call assistant before a call. If we add the assistant on the fly, it takes a couple minutes to join the meeting
What problems is the product solving and how is that benefiting you?
Gong is great for recording prospect calls to review later. The call insights provided by Gong are a great coaching tool and provide valuable insights about the performance of our sales team
Sales Director
What do you like best about the product?
Goig is a fantastic way to keep track of the AE´s pipeline and give them feedback
What do you dislike about the product?
Needs initial training to start using it
What problems is the product solving and how is that benefiting you?
Have a better understanding of my team pipeline, review more calls and have better insights to give feedback to my team
Listen more actively during customer calls
What do you like best about the product?
Ability to rewatch calls at 1.5x speed to take notes on discovery calls. This allows me to rewatch important portions of calls as well as more easily share customer feedback with my team
What do you dislike about the product?
The post-call recording processing turnaround window is unpredictable, which is sometimes hard to plan around when following up with prospects and customers
What problems is the product solving and how is that benefiting you?
Catching up on any missed details during live calls; sales enablement for the wider team. Not focusing on note taking during calls allows me to be an active listener during calls which allows me to engage more with the prospect.
Love it!
What do you like best about the product?
I like that it tracks what I say so I can refer to it down the line.
What do you dislike about the product?
I wish it hosted calls, just like Zoom. That would be perfect.
What problems is the product solving and how is that benefiting you?
It lets my managers watch my videos and can filter by the transcript.
Great Call Analysis
What do you like best about the product?
I love the outline feature and the AI integration. Helps me find what I need faster without reading the whole transcript
What do you dislike about the product?
It could be easier to search for specific calls
What problems is the product solving and how is that benefiting you?
It helps us remember crucial parts of essential conversations - it allows us not to go back and forth for information because someone forgot something or did not take good notes. It also allowed my manager to go back and listen to my calls and give me feedback. This was crucial since we are fully remote, and this was my first sales job.
Great tool
What do you like best about the product?
It's incredible for coaching and sales. This is very helpful as it allows us to improve as sellers and it's also very helpful for follow ups
What do you dislike about the product?
Translations but nothing else, as it's very helpful
What problems is the product solving and how is that benefiting you?
It helps build strong sales skills
Essential for CSMs
What do you like best about the product?
* You can share calls in your org and with customers. You can select the whole call or just snippets. It's easy to email from Gong
* Amazing search functionality - search by people at your org., at your customer's org., or even by key phrases (oh and it pulls in emails too!!)
* Amazing search functionality - search by people at your org., at your customer's org., or even by key phrases (oh and it pulls in emails too!!)
What do you dislike about the product?
I wish the time-out period was a bit longer but that could be a setting on my side.
What problems is the product solving and how is that benefiting you?
* Note-taking
* Follow-ups
* Internal comms.
* Strategy
* Follow-ups
* Internal comms.
* Strategy
Gong does it says and provides value
What do you like best about the product?
The ability to listen to calls in fast forward and still glean insights from the conversation with customers and prospects. The ability to provide BDRs and AEs with scorecards and coaching feedback. The ability to track key words across various conversations.
What do you dislike about the product?
I would like a better way to know who is speaking when a video goes to presentation mode and I lose the people view.
What problems is the product solving and how is that benefiting you?
Are reps asking the right questions?
Are SCs providing the right demos?
Are SCs providing the right demos?
showing 1,051 - 1,060