Gong
Gong.ioExternal reviews
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Insightful
What do you like best about the product?
I love the deal board. It's easy to identify momentum or lack of in deals. This helps us with accurate forecasting. I also love that gong identifies which deals are single threaded - this then challenges our sales team to go wide within our prospects to create a stickier solution and additional buy in. Lastly, Gong is great for coaching. The ability to listen in on calls makes coaching easy and it's easy to identify areas of opportunity for the rep.
What do you dislike about the product?
It seems that there is a bit of a disconnect between next steps in Salesforce and what is showing on the deal board.
What problems is the product solving and how is that benefiting you?
Coaching and accurate forecasting. I can quickly spot if a deal has gone dark, yet the rep is still forecasting. Very easy to call out that the opp should not be included in the forecast.
New Business User
What do you like best about the product?
Keywords, feedback, Deals page for team visibility
What do you dislike about the product?
Deals page only updates once every 4 hours, my manager loves this page so if it would update more often would be great to synch with Salesforce
What problems is the product solving and how is that benefiting you?
Coaching, training, feedback, key words, better prepared for client meetings
Recommendations to others considering the product:
YEs
Gong continuously improves their product!
What do you like best about the product?
Fast and valuable impact for customer-facing teams, easy back-end configuration, digestible UX
What do you dislike about the product?
Stronger CSM/AM team is needed for strategic advice
What problems is the product solving and how is that benefiting you?
Customer conversations
Revenue intelligence and deal pipeline management with visual aids
What do you like best about the product?
Ability to review what was done well or what could be improved, and insight into deals that are at risk.
What do you dislike about the product?
I wish there were more options to set the consent option for individuals or teams rather than a global setting for everyone.
What problems is the product solving and how is that benefiting you?
Deeper insight into wins/losses. Automatic notifications to the product marketing team and the engineering team regarding product requests and feedback, or mention of competitors. It streamlines the feedback loop from consumers to reality.
Recommendations to others considering the product:
Prepare to put a bit of time into the onboarding phase in order to optimize to your company needs. If done correctly, it is an absolute asset.
Director of Sales
What do you like best about the product?
The ability to tag video and comment on them to create training opportunities for my team.
What do you dislike about the product?
Sometimes it is difficult to keywords feature without it becoming a big task.
What problems is the product solving and how is that benefiting you?
Review of key points in discussions with prospects and the ability to review with internal team members and also send key snippets to prospects to realize value of what we showed.
Recommendations to others considering the product:
I recommend that you get it. It can really help with what your company can do in the sales training realm.
Sophisticated and full of insights
What do you like best about the product?
I love the deep analysis of my calls that Gong provides and the ability to review each of my calls for trends and challenges that I can learn from to inspire incremental improvement. You can also share call recordings internally or with your clients, give your teammates feedback, see a whole host of interaction stats and it's just awesome.
What do you dislike about the product?
I dislike the search tool - it has made it hard to find historical calls (especially those of other team members). It seems you can search by customer, but it does not allow search by topic that was discussed which is usually how I'm searching to find examples of the way other teammates ran meetings or sessions in the past.
It can also be hard to see aggregate stats on your call performances. Gong does well to show you insights on each individual call, but general trends on how you speak across all meetings you're present in are not as robust as I would like. I'm also not seen us make use of the coaching feature.
It can also be hard to see aggregate stats on your call performances. Gong does well to show you insights on each individual call, but general trends on how you speak across all meetings you're present in are not as robust as I would like. I'm also not seen us make use of the coaching feature.
What problems is the product solving and how is that benefiting you?
The customer success team is specifically using Gong to review customer calls, capture questions and explanations of our customers' strategy with our product, and monitor our own speaking time to improve on being customer-focused (i.e. not monologuing to the customer, letting them speak ~50% of the time, asking the right questions, and hitting on all pertinent points).
We've realized quintessential benefits by never losing key information discussed on a call having it recorded and stored in Gong automatically and an overall lift in our customer retention rates quarter over quarter.
We've realized quintessential benefits by never losing key information discussed on a call having it recorded and stored in Gong automatically and an overall lift in our customer retention rates quarter over quarter.
Recommendations to others considering the product:
To take full advantage of Gong, integrate it with your video conferencing service and your CRM.
Great Sales Enablement tool that I use daily
What do you like best about the product?
Immediately after my calls I can go listen to the recording to listen to the parts I didn't take notes on or zoned out. Gong makes it very easy to search for specific parts of the conversation based on key words and individual speakers
What do you dislike about the product?
You get logged out of Gong after like an hour of inactivity
What problems is the product solving and how is that benefiting you?
To better understand the prospects perspective on sales calls. I also don't like taking notes while I'm on sales calls, so I can use Gong to compile notes afterwards based on the recorded call and transcriptions
Extract insights from calls for both marketing and sales
What do you like best about the product?
Love that you can listen in on calls while they are happening without interruption & search transcripts for specific words. This is very helpful for extracting insights from calls.
What do you dislike about the product?
Transcription is definitely not perfect. Especially for technical conversations and has a hard time with accents. I am currently not an everyday user of Gong, since I am not in the sales department and I do not need my calls recorded on a day to day basis. As a contributor, I do wish I had the capability of adding videos that would be helpful for the sales team, such as customer calls or partner calls. Instead, I must find a workaround by asking a user to upload these videos for me. It's a small bottleneck that seems like it could be easily fixed.
What problems is the product solving and how is that benefiting you?
This solution was mostly onboarded as a sales solution, but as a marketing person I am gaining additional benefits allowing me to gain insight into messaging, positioning and insights into prospects. I've also begun adding customer interviews into Gong, so that the sales team can hear what customers love or dislike about our product and use that insight in their sales calls. It's been a great tool for that.
Recommendations to others considering the product:
If you're a marketer trying to improve the sales pipelines, this is a great tool. You'll also get great additional benefits by diving into calls, and adding your calls to the tool. Many of the capabilities you'll kind of discover as you go. My most recent discoveries are the joining of the call while it's in session, and uploading recorded calls.
Senior Account Executive
What do you like best about the product?
Listening to my teams calls and cadences to get different perspectives.
What do you dislike about the product?
Not much to dislike for its purpose. Its a great platform to train and refine your skills as well as learn from others.
What problems is the product solving and how is that benefiting you?
Gaining a ton of knowledge from listening to my co-workers
Amazing note taker for Google meet!!!
What do you like best about the product?
Auto meeting joining helps get the job done and the ability to look back on meetings so quickly. It is the best notetaker you can get.
What do you dislike about the product?
The translations for highly technical discussions get messed up sometimes due to jargon
What problems is the product solving and how is that benefiting you?
No need to take notes manually
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