Gong
Gong.ioExternal reviews
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Great tool
What do you like best about the product?
Metadata automatically attached to each call: people, account, etc.
What do you dislike about the product?
Not really a downside but would prefer an non-sales use case for this around customer research.
What problems is the product solving and how is that benefiting you?
Better discovery, consumption and sharing of customer calls. More insights, less time.
Ring DNA on Steroids
What do you like best about the product?
It allows my management and team to give me unbiased feedback on my calls
What do you dislike about the product?
In some ways it feels like my privacy is being taken away.
What problems is the product solving and how is that benefiting you?
I'm getting better as a sales rep because of the unbiased feedback and making me better day by day.
Recommendations to others considering the product:
I would say treat it as a tool to get better individually everyday and not so much a management tool.
Great experience with Gong!
What do you like best about the product?
Colleagues can view recording without having to join call - saves a lot of time/resources!
What do you dislike about the product?
I'd love for my computer and phone to know I've logged in before on the same device, so I don't have to log in again, and again, and again (you should take a look at Transmit Security :) ).
What problems is the product solving and how is that benefiting you?
Listening to recording after call is over, so I can make sure I recorded all next steps accurately.
Recommendations to others considering the product:
Use it!!
Great way to on-board new reps, share what is working, and get immediate feedback.
What do you like best about the product?
I love the ability to search for buzz words and deal flow. Also, the deal board is very helpful to see momemtum for all the reps. The Library is extremely helpful to on-board new reps.
What do you dislike about the product?
I wish the Salesforce feed was updated more real-time.
What problems is the product solving and how is that benefiting you?
On boarding reps faster, getting all reps outcomes from the same level playing field. Also to get a voice to marketing and help them visualize and see what the prospects and customers are saying.
Harri-Gon
What do you like best about the product?
Transcriptions. Quick Dashboard Analytics, easy search for calls and zooms. Email tracking.
What do you dislike about the product?
Cannot find any reports right now. More metrics and analytics. The amount of time spent with a client - call, email, and Zoom.
What problems is the product solving and how is that benefiting you?
Colleague accountability. Coaching opportunities. Customer accountability.
Recommendations to others considering the product:
Quick Reports to see KPIs
Solid sales tool, some enablement required
What do you like best about the product?
Ability to review zoom calls and fast forward to when specific people talk. Also like the stats about talk time per person, patience, etc
What do you dislike about the product?
There is so much other analysis but the tool didn’t adequately walk me through how to use and understand that analysis.
What problems is the product solving and how is that benefiting you?
Getting notes I didn’t catch the first time. Also gaining understanding of if I’m talking too much, too little, the right amount, ami being patient, etc
Recommendations to others considering the product:
It’s a great platform, go for it... but make sure to have a plan for enabling your reps on how to get the full value from it.
Overall, very useful
What do you like best about the product?
Being able to reassess existing assumptions about conversational style
What do you dislike about the product?
The scope for non-senior colleagues to listen to your calls
What problems is the product solving and how is that benefiting you?
Too earily to say
Insights regarding Customer needs
What do you like best about the product?
In my role as VP Growth, it is very convenient to listen back to the calls of the Sales reps from the company. For example, I use the feature that I can search for words in conversations, to search for names of competitors, and listen how the sales reps discuss these with the prospects. This really helps me to really understand our customers.
What do you dislike about the product?
So far I didn't dislike anything. But it is a challenge to set it all up, my advice would be to assign one responsible person within the department or company to get all out of Gong.
What problems is the product solving and how is that benefiting you?
In my role, I learn a lot about how the Sales rep engages with the prospects.
Gong has been a pleasant surprise
What do you like best about the product?
Gong does all of the heavy lifting for me. They send me post call reports that are easy to follow and provide excellent analysis.
What do you dislike about the product?
I feel like there are still many features to learn and use.
What problems is the product solving and how is that benefiting you?
Gong helps me better prepare for my next call by providing valuable insights around the balance of talk time between me and my potential customer.
A mirror for my sales technique and process
What do you like best about the product?
The ability to review my calls and see the areas in which I can improve or alter. Additional the ability to review my peer's calls and pull from their process, verbiage, and technique.
What do you dislike about the product?
The voice to text capability needs improvement. when reviewing the text from calls, it's hard to discern what is being said at times. this then requires an audio/video review that is otherwise more time-intensive.
What problems is the product solving and how is that benefiting you?
The ability to fine-tune my technique and process, as well as being able to hear and see what is and is not working for my peers. Gong has removed the barrier of learning from your peers that is indicative of remote sales roles.
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