Gong
Gong.ioExternal reviews
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Great data, reliable reporting - would recommend
What do you like best about the product?
The data and reporting - very useful data on effectiveness in calls and best practices.
What do you dislike about the product?
Only tweak - It would be great to see email history in a clearer format
What problems is the product solving and how is that benefiting you?
Supporting me to see how I can improve my effectiveness with clients, as well as supporting me with meeting notes
Gong is vital for my day-to-day
What do you like best about the product?
How easy it is to search and rewatch recorded meetings
What do you dislike about the product?
Can't think of anything off the top of my head!
What problems is the product solving and how is that benefiting you?
Gong captures all the data and context I need from calls so that I can review and prep for future meetings. It makes me a better worker.
A very useful sales enablement tool
What do you like best about the product?
Gong engage offers real added value to my day-to-day sales work, with a very fluid UX and very useful functions (AI, to-do, automatic reminders, etc.).
What do you dislike about the product?
Some features are very much geared towards managers
What problems is the product solving and how is that benefiting you?
- Have automated tasks following meetings so that nothing is forgotten
- Replay meetings to prepare and remember all the information communicated during the meeting
- Replay meetings to prepare and remember all the information communicated during the meeting
The brains to all engagement and conversational intelligence within my organization
What do you like best about the product?
The seamless integration with email, CRM and slack to start with got me amused with gong, the go live and implementation was easy.
After every meeting I'm a part of irrespective of who drives it, I ensure to go back to gong and review notes and highlights to double check and do my post call communication effectively.
I love how I can use gong on my phone and listen to calls on the go while in transit and keep myself updated with what's happening.
The search engine is decent to look up key words and instances.
After every meeting I'm a part of irrespective of who drives it, I ensure to go back to gong and review notes and highlights to double check and do my post call communication effectively.
I love how I can use gong on my phone and listen to calls on the go while in transit and keep myself updated with what's happening.
The search engine is decent to look up key words and instances.
What do you dislike about the product?
UI bugs, the search engine isnt very accurate and takes time to show up keywords, at times the key words arent captured properly
What problems is the product solving and how is that benefiting you?
- Make note of missed engagement information
- During change of hands of accounts, review the past engagement with the client.
- Identify stakeholders to make note of who might've been engaged before.
- During change of hands of accounts, review the past engagement with the client.
- Identify stakeholders to make note of who might've been engaged before.
Valuable Sales Tool!
What do you like best about the product?
I love that I can search through sales calls using specific filtered keywords and find the exact calls I want to listen to. I also like that I can share snippets of calls with colleagues and add comments for training purposes.
What do you dislike about the product?
I'd love even more AI to get the main points of massive amounts of calls summarized for me daily.
What problems is the product solving and how is that benefiting you?
Helping me keep up to date on customer interactions.
Great for ramping
What do you like best about the product?
Gong is so helpful for ramping. I'm able to easily search for calls based on a variety of criteria in order to build on and solidify what I'm learning during onboarding. The AI features are great for drilling down into specific information within the transcript, and it also helps me quickly get up to speed on historical conversations on my accounts.
What do you dislike about the product?
Manually adding Gong for a customer created meeting doesn't seem very intuitive. I don't readily see in the UI where our unique notetaker email is called out so I need to have it noted until I memorize it. It would be nice if there was either a button in our account to have the invite sent if we include the meeting URL or an easy copy and paste button for the notetaker email so we can drop it into the invite.
What problems is the product solving and how is that benefiting you?
Easy to review what happened on a call for accurate note taking/follow-up as well as onboarding and coaching opportunities. It helps me be more intentional during the call and more consistent after the call.
Gong is more than call recordings
What do you like best about the product?
Being able to score calls among peers or have feedback given is such a helpful way to level up and this is done so easily in Gong. The UI is easy enough follow and the searching is fluid. It integrate easily to our tools and has been a very complete call library.
What do you dislike about the product?
Sometimes it does take awhile for calls to show up in Gong. I assume this is due to the thoroughness of the analyzations but still, if this process was sped up it would be a bit more helpful. At times it also appears to lag a bit. Sometimes slow to launch or load certain parts of the application.
What problems is the product solving and how is that benefiting you?
Gong is helping our sales reps level up our conversations by identifying all aspects of a call and evaluating what is working. We can also very easily leave helpful feedback and share alternative conversation ideas so we can all learn together. Gong also helps to provide an accurate transcript of our calls which allows us to follow up with our customers using the most important points. The AI analysis of this is quite impressive. A final benefit would be having a near perfect library of calls and demonstrations going back years we can always reference when needed.
Great tool if used correctly
What do you like best about the product?
The capabilities of Gong in helping leadership understand the reality of a deal, whether that be through the heartbeat of the account (how much contact there is between them and us), the use of trackers to identify trends and build enablement from as well as the coaching using Scorecards to be able to demonstrate ROI on coaching activity. Personally, I wouldn't work at a company that didn't have Gong or something similar again.
Gong is now used all the time with our organisation at various levels for peer to peer learning, note taking and best practice.
Gong is now used all the time with our organisation at various levels for peer to peer learning, note taking and best practice.
What do you dislike about the product?
The integration between Gong and Microsoft Dynamics leaves something to be desired. Aware that they are working on that now though.
What problems is the product solving and how is that benefiting you?
Prior to Gong, we had no real way of capturing conversations bar recording using native tools. Gong has revolutionised how we record meetings as well as the ability to coach, share best practice and enable our people to learn from each other efficiently.
Gong is a gamechanger!
What do you like best about the product?
Managing my CS team has been revolutionized by Gong. Its delivery of relevant and actionable insights empowers me to quickly understand team dynamics, identify training opportunities, and conduct effective assessments.
The time saved on summarizing calls and extracting key themes is a significant benefit.
Furthermore, the essential auto-translate feature facilitates seamless communication across my multilingual team, while the powerful reporting provides access to detailed and impactful data.
The time saved on summarizing calls and extracting key themes is a significant benefit.
Furthermore, the essential auto-translate feature facilitates seamless communication across my multilingual team, while the powerful reporting provides access to detailed and impactful data.
What do you dislike about the product?
Nothing of note- very happy with the tool
What problems is the product solving and how is that benefiting you?
Gong saves significant time by automatically summarizing customer interactions and delivering AI-powered insights.
Gong centralizes all email interactions across our organization, creating a single source of truth for customer communication.
Gong proactively provides timely notifications for critical situations, key deals, potential risks, and coaching opportunities.
Gong centralizes all email interactions across our organization, creating a single source of truth for customer communication.
Gong proactively provides timely notifications for critical situations, key deals, potential risks, and coaching opportunities.
AI-Driven and Intuitive Business Insights for Sales Coaching
What do you like best about the product?
I am an SDR manager and Gong has been a game changer for me. The AI-driven insights are spot on and the summary write-ups are especially useful because they save me time while ensuring I stay on top of our pipeline deals. I also like that I can pick different speakers and listen to them only. This is a great feature because sometimes I want to know only what the prospect said.
What do you dislike about the product?
While Gong is a powerful and intuitive tool, I have ethical concerns about the company's affiliations and stance on geopolitical issues, which impact my willingness to continue using it.
What problems is the product solving and how is that benefiting you?
Super intuitive and smart platform. I can easily give feedback to my team and it helps them improve their approach and I get clear, actionable data to coach effectively.
I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording.
I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording.
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