Gong
Gong.ioExternal reviews
6,466 reviews
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Love this tool
What do you like best about the product?
Best in class at call summaries, understanding account information, and researching accounts
What do you dislike about the product?
It could be better with search features and functionality
What problems is the product solving and how is that benefiting you?
Quickly find information from Accounts within the business without asking internal people
Gong is key to efficiency and offers complete transparency into your accounts.
What do you like best about the product?
It reduces the heavy lift of notetaking, accurate follow ups, and allows for quick hit insights for relevant information. Provides the ability to transfer knowledge internally and get relevant teams up to speed in a matter of minutes. The briefs and AI prompts are great for finding what you need and the ability to click into those to take you directly to the time the information was shared. It drives efficiency and minimizes mistakes.
What do you dislike about the product?
Not much to report. The navigation at times isn't as simplistic as I'd like. I'm lazy and would love to see advanced automation where the call briefs/action oriented follow ups sent directly to my inbox after calls. It'd be cool to add executive roles and stakeholders to an account in Gong who could receive a weekly/monthly recap of the activity on the account.
What problems is the product solving and how is that benefiting you?
Proactive account outreach. Internal knowledge transfer to our leadership and CX teams for understanding our customers business priorities, feature enhancements, and for account transitions. Organizational benefits for email responses and key action items to follow up on with customers. Huge for EBR preparation as well.
My #1 Tool
What do you like best about the product?
The platform is super user friendly and easy to navigate. It provided very detailed information and make my day to day so much easier and keeps my work super organized.
What do you dislike about the product?
I wish there was live transcriptions for phone calls almost like subtitles for calls.
What problems is the product solving and how is that benefiting you?
It is an amazing organizational tools and keeps my day to day tasks all in one spot
Rapid Onboarding and Engaged Customer Interactions
What do you like best about the product?
I really appreciate Gong's pipeline tracking. It allows me to quickly set up and understand pipeline status effortlessly. I find watching recordings of other people's calls invaluable for fast onboarding and understanding customer challenges. I love how Gong lets me engage with customers without worrying about taking notes. I can rely on Gong for detailed notes post-calls, ensuring I always give my best to customers.
What do you dislike about the product?
I'd love if there was some kind of integration with ChatGPT that made it a little quicker to go through the process that I currently have.
What problems is the product solving and how is that benefiting you?
I use Gong to ramp up quickly, analyze calls effectively, and engage more with customers without taking notes, enhancing my sales performance.
Huge fan of Gong.
What do you like best about the product?
Huge fan of Gong.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.
What do you dislike about the product?
They can add more AI capabilities. but that is it!
What problems is the product solving and how is that benefiting you?
summaries, key highlights, Action items
Great Platform w/ AI Intelligence
What do you like best about the product?
I love how you can look up key words in a conversation, topics, and names and all the information comes up
What do you dislike about the product?
It could be slow at times, and when you search something it often autofills to the wrong destination
What problems is the product solving and how is that benefiting you?
Its AI capabilities and transcriptions are very accurate, saving time and energy
Help for my ADHD brain
What do you like best about the product?
I don't think I can work without Gong ever again! I manage a lot of accounts, and when I forget something or didn't take great notes, I can rely on Gong to save the day. It helps me make sure I followup on all my action items, and it's easy to share recorded calls with customers.
I also really like the AI search. Sometimes I need to find something that happened on a customer call from 2 years ago. Or an email! I can better understand a customer's goals or learn why a contract was worded the way it was.
It's like a second brain that can transport to the past and help me keep everything together.
I also really like the AI search. Sometimes I need to find something that happened on a customer call from 2 years ago. Or an email! I can better understand a customer's goals or learn why a contract was worded the way it was.
It's like a second brain that can transport to the past and help me keep everything together.
What do you dislike about the product?
Nothing. Works perfectly! No changes I'd make.
What problems is the product solving and how is that benefiting you?
I'm able to remember what happened on previous calls or in emails.
Gong is the future of sales archiving
What do you like best about the product?
Gong uses AI to summarize past sales interactions to provide key insights on how to best proceed with the sales cycle. For example, Gong can summarize client goals based on past interactions.
What do you dislike about the product?
Honestly, I do not dislike anything about Gong.
What problems is the product solving and how is that benefiting you?
I manage a lot of accounts. I often cannot remember everything that a client tells me. However Gong records, organizes, and summarizes my client interactions. Gong alerts me when I promised to follow up with a client. Gong also reminds me when I promised to deliver a specific result to a client. Gong also summarizes the entire history of client interactions. This allows me to best prepare myself for renewals.
Can't imagine my job without using Gong
What do you like best about the product?
Generating summaries and follow up emails, linking all assets and comms of the customers journey.
What do you dislike about the product?
I almost rely on it TOO MUCH. I am in customer success and always use gong call videos to gauge where a customer is at.
What problems is the product solving and how is that benefiting you?
Providing summaries of customer calls and interactions.
Great tool to recap and follow up with clients
What do you like best about the product?
I’m new to this tool, my company just introduced me to it and I’m fascinated. It gives me valuable insights, even when I review previous interactions from before I joined the company. I also really love the feature of being able to ask general questions about the accounts
What do you dislike about the product?
The only thing I dislike is that in the client timeline there isn’t an option to filter by month, so you have to scroll through everything to find what you need.
What problems is the product solving and how is that benefiting you?
Help me be updated with more than 20 clients.
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