Gong
Gong.ioExternal reviews
6,563 reviews
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As a new rep, I'd be lost without Gong
What do you like best about the product?
I can watch calls from top performers and replicate what they do for a variety of different types of calls.
It makes updating my pipeline much easier and gives me a full view of where everything stands. I couldn't do that before gong!
It makes updating my pipeline much easier and gives me a full view of where everything stands. I couldn't do that before gong!
What do you dislike about the product?
Not a ton to dislike. Nothing really comes to mind other than wishing i could see my stats on calls my SDR setup.
What problems is the product solving and how is that benefiting you?
I can look back and see where I missed something or should have done something differently. So on the next call with the prospect I can be sure to touch on what I missed last time.
Life saver for CSMs!
What do you like best about the product?
My favorite thing about Gong is the ability to go back and listen to any client call within our organization. When clients have complete team turnover, the new POCs may want to know, "What happened during onboarding?" or my teammates might say "What was the client's goals a year ago?". We are able to go back and get tons of great data for future calls.
...oh yeah, and sometimes I'm not the best note taker and I can go back and make sure I close the loop on everything or remember important details days/months later.
...oh yeah, and sometimes I'm not the best note taker and I can go back and make sure I close the loop on everything or remember important details days/months later.
What do you dislike about the product?
This might have something to do with the enablement/training I've had + the way I follow-up with clients, but I send emails directly from my own email. I wish there was a way that I could easily [COPY ALL ATTENDEES EMAILS] so it is easy to drop into my outbound emails.
What problems is the product solving and how is that benefiting you?
It gives transparency for all teams within the org. With a quick call review, everyone (product / sales / support / success / leadership) can align on what happened with a client.
Refurbish Your self's
What do you like best about the product?
Amazingly used Ai to give the entire transcript and outline of the call to understand more in-depth of the business
What do you dislike about the product?
Can give a suggestion box where it can tell us how the pitch / conversation could have been much better.
What problems is the product solving and how is that benefiting you?
Self furbishing and, yes, it is beneficial in several ways
Can't live without it.
What do you like best about the product?
The mobile app, I can listen to my reps calls and give them coaching from anyplace at anytime.
What do you dislike about the product?
Most of it is reactive coaching rather than proative.
What problems is the product solving and how is that benefiting you?
Helping us manage our pipeline and giving us coaching moments for our reps.
Incredibly helpful for onboarding
What do you like best about the product?
Instead of listening to many live calls, having gong has very well supplemented my onboarding for a new company by listening to many calls. The search capabilities make it easy for me to find specific calls I can learn from, and the learning is continuous due to the calls it records across the company. I"m no longer limited to people's schedules or crowding calls to get up to speed. I can truly learn as much as possible by leveraging our Gong library. I like that I can save calls to folders I create too to keep me organized.
What do you dislike about the product?
Honestly, can't think of anything. The transcription is good for the most part.
What problems is the product solving and how is that benefiting you?
Makes it easy for us all to learn from each other at scale and highlight what great looks like in an accurate way.
Gong is one of the top most used tools on my team
What do you like best about the product?
We love how Gong enables us to empower our people with knowledge from their peers by scoring as well as listening to calls. It also gives leadership much needed help when it comes to strategy via the statistics it provides.
What do you dislike about the product?
Searching for specific topics is sometimes hard due to some words being similar but meaning different things. For example, a company named Ramp could also be misconstrued as a verb or noun.
What problems is the product solving and how is that benefiting you?
Gong provides us with the insight we need on our calls with prospects whether that be employee performance, conversational statistics, trends, competitor insight, etc.
Excellent tool for note taking and professional development!
What do you like best about the product?
Gong is really useful for capturing "to-dos" and next steps related to the deal/opportunity.
What do you dislike about the product?
It's a good training tool, but it can be uncomfortable to realize all of the missed opportunities to areas for improvement.
What problems is the product solving and how is that benefiting you?
I never miss a "to-do" or action item from a call!
An amazing tool to help with Sales Coaching,reporting and feedback
What do you like best about the product?
It's a great tool. Its perfect for reviewing calls, driving actions and now with the Gong Deals section, analysing touch points and next steps for my pipeline. I would highly recommend and the support staff who help me explore some of the advanced features were excellent.
What do you dislike about the product?
There's not much to dislike about Gong. The only things I take with a pinch of salt are some of the suggested metrics around talk ratios etc for specific calls, but even then, we still look at that data holistically to drive improvements.
What problems is the product solving and how is that benefiting you?
Dealing with hundreds of merchants per month , the ability to monitor and improve on calls can be challenging. Gong allows me to refer back to calls easily to confirm next steps along with updating my pipeline with key notes and call/activity logs
Can't believe I used to sell without it
What do you like best about the product?
I really enjoy the accuracy of search in Gong. It's easy to do a text search to find key topics from a call and highlight important snippets. The coaching aspect is also very valuable - I can review manager comments on specific points in a call, and see how my stats roll up overall. It's helped me learn to listen more effectively.
What do you dislike about the product?
I don't like that the recorder will sometimes show up mid-meeting and interrupt the flow of conversation. If the recorder is missing, it's a clumsy process to get the call recorded on the fly.
What problems is the product solving and how is that benefiting you?
Ensuring thorough and consistent followup with prospects and customers (nothing slips through the cracks). This helps deals progress predictably and ensures I'm holding up my end of the social contract.
Excellent
What do you like best about the product?
I like how Gong automatically removes the hold time on every call for reviewing.
What do you dislike about the product?
Maybe Gong can still improve the search options and remove unnecessary sections for searches.
What problems is the product solving and how is that benefiting you?
Gong provides as an option to review our calls for training and quality purposes.
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