Gong
Gong.ioExternal reviews
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Great way to review your own calls.
What do you like best about the product?
I can get feedback from my manager and review calls my colleagues have.
What do you dislike about the product?
There is nothing i dislike at the moment
What problems is the product solving and how is that benefiting you?
Understanding my tone of voice, and how i speak to prospects.
Recommendations to others considering the product:
great tool if you are interested in improving your sales calls
Helpful tool
What do you like best about the product?
I really like how fast the tool records calls and even transcribes the audio after a Zoom call. It's helpful to listen back to calls with my team to pinpoint areas of improvement or to highlight wins. Gong has been a game changer for training, reviews, and even follow ups to customer engagements. Sometimes we share Gong links with our customers who need to bring an executive or stakeholder up to speed so it's not a problem if they're unable to join a call. I also like that you can trim a call to only share a portion with a customer or team member.
What do you dislike about the product?
The transcript isn't perfect although it's much better than having to listen to the call if you're in a pinch.
What problems is the product solving and how is that benefiting you?
Recording calls allows for better tracking, customer discovery, and saves overall time for my team.
Great for sharing success strategies/demo's throughout the organization
What do you like best about the product?
The ability to share a very successful demo strategy throughout the revenue org so other team members could adopt the same flow. Every team member has their own strategy and flow when demonstrating our solution. While we all learn to standardize our talk track and delivery for the core components, it's natural for each person to add their own spin or flare. The ability to share what is successful from one rep with another helps improve the success rate of the team which in turn helps the overall company continue to grow at an alarming rate.
What do you dislike about the product?
Still getting familiar with the platform as our organization doesn't utilize it as a standardized tool, but the ease of sharing and SSO integration for access was very clean. There is a bit of an adjustment getting comfortable knowing that you are being recorded and recording will be shared with a larger viewing audience. Also, some states require third party consent to record which prevents some reps from being able to record themselves on a live meeitng.
What problems is the product solving and how is that benefiting you?
Go to market strategy for new solutions/products. In this example, one of our reps on the revenue team recorded their demo of a new solution while presenting in front of the BoD (in the fly). Not only did he impress the BoD with our disruptive technology, he accomplished winning the bid even though we were overpriced by 2x (~$100k). We can now turn this into a scalable approach by rinse and repeat. We've realized how to structure a more uniform message across hundreds of reps to constantly deliver the same message to customers.
Recommendations to others considering the product:
Give it a shot and get comfortable with trial meetings before you begin to share your clip with a larger listening audience.
Gong as a sales team reources
What do you like best about the product?
easy to playback calls, make notes, evaluate speech trends
What do you dislike about the product?
Searching through playback ins't always perfect
What problems is the product solving and how is that benefiting you?
Benefits of noting how much we're speaking vs. clients, using our calls as a resource for learning
Good insights for all our calls
What do you like best about the product?
I like the fact that the tool tells us how much we should talk on the call.
What do you dislike about the product?
There can be support for multiple languages.
What problems is the product solving and how is that benefiting you?
Mostly insights to know in case I've hijacked the meeting or not.
Recommendations to others considering the product:
NA
Allows you to be more present on calls
What do you like best about the product?
I like that Gong is going to have all of the notes from the call and that I don't have to worry about writing everything down, allowing me to be more present with clients and engage in a better way.
What do you dislike about the product?
My only dislike is that it has to announce itself on the call, although I do completely understand why the need to do that.
What problems is the product solving and how is that benefiting you?
Being able to get feedback from my manager and others from reviewing my calls is extremely valuable.
Recommendations to others considering the product:
Give it a try
Amazing tool!
What do you like best about the product?
It's easy to use, and the share functionality is amazing. The ability to share to the clients and their teams has been one of the most useful features for me.
What do you dislike about the product?
The homepage navigation could be a little more user friendly. It can be a little clunky at times getting to a specific recording. Overall though the functionality and ease of access is great.
What problems is the product solving and how is that benefiting you?
The biggest problem I typically see is some people aren't able to attend a meeting for one reason or another. By recording and sharing easily, we are able to keep the sales process on track and moving in the right direction while keeping everyone in the loop of what is going on during each call.
Great tool to surface info for prospect calls
What do you like best about the product?
How it allows you to record calls in the cloud regardless of platform (Zoom, Webex, Teams, etc)
What do you dislike about the product?
it is rather hard to manipulate the time jumps if not in full screen mode when viewing a call
What problems is the product solving and how is that benefiting you?
Ability to track customer challenges ahead of building out a custom demo using our Saas solution
Great tool for call review and stats
What do you like best about the product?
I love the ability to compare my call stats to those on my team
What do you dislike about the product?
Sometimes my Zoom calls are not automatically recorded. Not sure if it is an issue between Zoom, Gong, Google Calendar or what...
What problems is the product solving and how is that benefiting you?
Trying to be a better individual salesperson as well as improve and level my team.
Recommendations to others considering the product:
Get started, dive into the coaching tools.
Great tool to provide feedback to your team, and to hear customer insights
What do you like best about the product?
I can provide feedback to my team directly on the call so they know what I'm referring to and can rewatch as they like.
What do you dislike about the product?
When uploading calls, I haven't found how to assign speakers to the new call. I submitted a ticket but for some reason didn't get confirmation about the submission, and haven't heard back. I heard back very quickly on another request through support, so I will chalk this up to a system error that made the ticket not go through!
What problems is the product solving and how is that benefiting you?
- providing feedback to my team
- learning customer insights
- learning customer insights
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