Gong
Gong.ioExternal reviews
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Gong is great. It allows me to learn from the top AE's at my company through their recorded calls
What do you like best about the product?
I like that I can easily view call recordings from other sales reps at my company. This allows me to learn from them without having to sit on every single one of their calls in real-time.
What do you dislike about the product?
It is tough to set up for each call. There always is confusion from the customer when they join a call that we're recording for Gong.
What problems is the product solving and how is that benefiting you?
The problem I've seen is that it has been tough to get others to record their calls, it's been tough to build a rich library of recorded calls at my company. The benefits that I've realized include being able to listen to others' talk tracks to help my sales cycles.
Brilliant functions for training and call reviews.
What do you like best about the product?
Great for reviewing calls for training and post call note taking. Very strong transcript feature which is helpful for searching through calls for specific areas of conversation
What do you dislike about the product?
Very occasionally calls do not record but this is rare.
What problems is the product solving and how is that benefiting you?
Conversation items that get missed at point in time can be picked up post call (Especially where taking notes impacts concentration during call)
Call technique can be reviewed post call.
Reviewing other conversation for aspects you can use to up-skill (technical demonstrations etc).
Call technique can be reviewed post call.
Reviewing other conversation for aspects you can use to up-skill (technical demonstrations etc).
Recommendations to others considering the product:
Easy to use, great for training and reviewing calls.
Gong is great - super convenient for call recording that works seamlessly with Zoom
What do you like best about the product?
Timelines of calls is awesome and intuitive making it easy to find the parts of the call you wanted to go over again.
What do you dislike about the product?
The call recording quality isn't the best - Zoom local recording is much better but harder to share with Team. Sometimes I can't read the text on the screenshares which makes troubleshooting issues after the call difficult.
What problems is the product solving and how is that benefiting you?
Passing feedback from Customers directly to all relevant Team Members easily - its really nice to easily share the snippets of conversation about how the customer feels to other relevant Team Members instead of relaying your interpretation of what they said which doesn't always have the correct context.
Functionality meets with expectations, overall design aesthetic a bit off
What do you like best about the product?
Ability to comment on calls, share call snippets, and easily search/find the calls I'm looking for.
What do you dislike about the product?
Transcription of calls not customized to our business - often words that are specific to our industry are completely missed.
What problems is the product solving and how is that benefiting you?
Helps me quickly review my Customer Success team's calls with customers and provide coaching. Has helped with scaling advice to the team and keeping call recordings organized for later use (preparing for future meetings, finding examples of a specific use case, coaching on changes to make to our delivery).
Recommendations to others considering the product:
Be sure to provide advice to your team who is reviewing calls on consistent tagging so that it's easy to quickly filter and find examples of good/poor behavior. Measure the number of calls reviewed by managers and hold managers accountable to actually reviewing their teams' calls!
CSM Never forgets a promise made to a customer!
What do you like best about the product?
I love that I can be fully involved in a conversation, and know that I can refer back to it quickly, take snapshots to share product feedback or issues t other teams. Get exactly what was requested or promised done for the customer. I like that I can listen to other team members conversations with my customers to get a good overview of their experience and keep consistent.
What do you dislike about the product?
I wish there were more integration options, especially if I could push tasks directly through Zapier or an integration. I am not an admin so perhaps it is my permissions?
What problems is the product solving and how is that benefiting you?
I am ensuring all the different teams that speak with my customers are consistent. I am solving for the issue of multiple team members all working on the same customer contacts
Gong is great
What do you like best about the product?
Being able to go back and listen to calls to clarify something.
What do you dislike about the product?
The visual Layout is busy and can be slightly confusing.
What problems is the product solving and how is that benefiting you?
Relistening to conversations.
Value Super Quick
What do you like best about the product?
The transcript feature - great for finding action items as a CSM.
What do you dislike about the product?
Some of the translation still needs work - some of the words are incorrect, but that will come with time I presume.
What problems is the product solving and how is that benefiting you?
It is a challenge to capture everything that was discussed in deliverable based project calls - this is a safety net.
Recommendations to others considering the product:
Use transcript to get better at your presentation.
Gong Review
What do you like best about the product?
The ability to learn and coach with this tool. Being able to go back and hear myself during calls is a great critique tool where I can pick up on what areas I need to work on, ask more questions to the customer, etc. I am a current user of Gong every day at work. I use Gong to listen to my peers' calls as a learning tool, and I can incorporate bits and pieces into my own work.
What do you dislike about the product?
I do get nervous sometimes knowing that every call I make is recorded, and that anyone from my company can listen to any call at any time.
What problems is the product solving and how is that benefiting you?
With Gong, I am solving problems to the way I speak on the phone. More specifically, I am aware of my tonality when speaking to the customer/contact, and have learned to ask more questions and be curious instead of doing the majority of the talking. Every time I listen to one of my own gong calls or one of my peer's calls, I take notes and make it unique to my own specific talk tracks.
Gong is my own person assistant
What do you like best about the product?
I absolutely love Gong. At first I was a bit apprehensive about having my calls recorded but the transcripton and the to do actions that are emailed to me after the call are so helpful and incredible.
The analytics to dive into the content and review the call by keywords also helps.
The analytics to dive into the content and review the call by keywords also helps.
What do you dislike about the product?
Not being able to send to do actions to customers and colleagues
What problems is the product solving and how is that benefiting you?
Information sharing and call recording. Improve Sales leads and ability to follow up
Great Sales Insights
What do you like best about the product?
Having insights into how often I talk and what action items I'm discussing. I also really like specific things about the product that it gives feedback on each and every single call. When I can go back and look into each individual call it creates an environment that makes it easy to listen to my calls and determine the best course of action.
What do you dislike about the product?
Having to say that I'm on a recorded line. It really does hinder the conversation. I wish there was a way to make it so we did not have to say that. If this was the case this product would have no down side. However, by having to say that makes it very difficult to build credibility the same way.
What problems is the product solving and how is that benefiting you?
Fixing how often I'm talking over the phone. I realized that I go on a monologue to often. So when I'm really on the phone with the clients I was able to isolate when I am monologuing in order to determine what the best course of action for me is. I also realized that I could track when I am interrupting others during the calls. This has helped realized more success when I'm listening in to my calls. My sales have actually increased since I started utilizing gong by a healthy percentage and that is why I am taking the time out of my day to write this review. What does the future of gong look like to you?
Recommendations to others considering the product:
Give it a shot. I'm selling better because of it. That is the truth!
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