Gong
Gong.ioExternal reviews
6,454 reviews
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Really useful tool for sales calls so you don't have to worry about taking notes
What do you like best about the product?
The automated transcript of your calls is great for reference later on and to make sure you heard things correctly -- which are then shareable externally and internally.
What do you dislike about the product?
Other than it can be a bit weird to have all your calls recorded and available with access to the company's Gong page to listen to, no real complaints.
What problems is the product solving and how is that benefiting you?
More productive calls with clients since you don't have to worry about feverishly take notes. Able to record calls and screenshares so that clients who have team members unable to be at the meeting.
Great tool for capturing meeting calls
What do you like best about the product?
I really like the fact that you can easily install the automated meeting recorder, that you can share the recording with other participants and that you can access transcripts after the call, in case you need to refresh your memory.
What do you dislike about the product?
Sometimes the transcript text is a little bit off
What problems is the product solving and how is that benefiting you?
Problem being solved is that you have access to either listen to or read about what transpired during a call and retroactively take in and/or share information.
Recommendations to others considering the product:
Check it out! It makes recording meetings very easy and also provides a simple way to go back and gather information from the meeting you might have missed, forgotten or just need to revisit.
Great
What do you like best about the product?
Points of interest and transcript of my meetings
What do you dislike about the product?
Some of the words aren't correct (understandable)
What problems is the product solving and how is that benefiting you?
My forgetfulness! It's great to be able to review a call before our next meeting
Recommendations to others considering the product:
n/A
Great for coaching!
What do you like best about the product?
I love how searchable the calls are, and the feature that allows you to see CSM / customer airtime.
What do you dislike about the product?
I think the product is solid for how I've been using it.
What problems is the product solving and how is that benefiting you?
Coaching my team has been much easier with Gong. We use it to review discovery and difficult conversations.
Essential for my BDR development
What do you like best about the product?
Ease that all is recorded - I can quickly learn from the best performers in the company as well as tweak my own call performances now that we are also recording BDR calls through Gong
What do you dislike about the product?
Topics and transcripts are not always accurate - wish it would be better an allow to filter calls by topics easier
What problems is the product solving and how is that benefiting you?
With Gong, I am now able to know what to do in order to succeed by learning from the best in my own Org!
Necessary for any sales team, but a few areas for improvement compared to Chorus
What do you like best about the product?
I've used both Gong and Chorus and both have things they do better than the other. That said, Gong is definitely the better technology- especially for a bigger team.
The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best
The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best
What do you dislike about the product?
Gong's call recorder is fairly inflexible, this is where Chorus is better. With Chorus, you can invite the recorder to any meeting- even if it's impromptu. They also have a native Zoom integration that looks slick.
Gong's recorder must be invite with enough time for it to pick up the calendar invite, and it can't come to meetings others host- so if you're chatting with a big company who can only use their own Webex account then you're out of luck
Gong's recorder must be invite with enough time for it to pick up the calendar invite, and it can't come to meetings others host- so if you're chatting with a big company who can only use their own Webex account then you're out of luck
What problems is the product solving and how is that benefiting you?
In my current role, Gong is necessary for seamless handoff to our Customer Success team, as well as insights for our product team. In past roles with bigger teams, it's my key coaching tool for 1on1s
Exceptional but with a minor gap in functionality...
What do you like best about the product?
The transcription is very helpful. Having listened to audiobooks while following along in the book, I've found that comprehension is increased drastically when both are utilized. Additionally, the fact that you can share the software with folks who don't necessarily have a Gong account so that they may review the call is incredibly helpful and is a significant cost savings.
What do you dislike about the product?
One of the quirks is that the transcription isn't exactly transcribed. I wish there was a way to correct the transcript and then the notes show the original text replaced. If it had that, I'd give it a 10. This is the main gap I see and is what I dislike.
What problems is the product solving and how is that benefiting you?
We are utilizing the software as a means of sharing the calls with our SMEs who are too busy to hop on call after call but too important to not have them hear the calls for advice and commentary. We've been able to point out gaps in our own software, distinguish whether potential clients are a good fit or not, and determine whether certain asks are achievable.
Recommendations to others considering the product:
If editing the transcription is not important to you, then this software has absolutely everything you'll need.
A tool with multiple purpose
What do you like best about the product?
- Pro-active reporting
- Call Data for recognising patterns
- Call Data for recognising patterns
What do you dislike about the product?
- Filters can be more user friendly as too complex
What problems is the product solving and how is that benefiting you?
- I can look up certain calls from simple key words
- Determine if a call recording has too much dead air
- The pro-active reporting allows me to pick up calls which the related sales was not done correctly
- Determine if a call recording has too much dead air
- The pro-active reporting allows me to pick up calls which the related sales was not done correctly
Recommendations to others considering the product:
Definitely a good tool that could be used to analyse and do some in-depth reporting in a call center environment.
If you're not using Gong, you're not running your business like you should
What do you like best about the product?
Between the sales and customer success teams, I am not sure I have had a better buying experience. Jesse and Curtiss (in case the company wants to give them a shout out) are amazing and a big reason I wanted to move forward with them. They weren't the cheapest solution, but between the reps and then the product...it's all worth it.
I have been able to coach, monitor and improve my sales team like nothing I have ever done before - especially remotely. I am able to have a call with a customer and pitch a product or service and then send the link to my team immediately to give them feedback. I can ask for their feedback to me, and I give them feedback as the call is progressing.
I have reps listening to calls before they call their customers to make sure their messaging is tight and to see if there are any questions they are not sure how to answer. Ramp time is reducing, and our actual GTM strategy is receiving immediate feedback in real time. Every day, I can send information to my Board of Directors that is directly related to customer feedback and market response.
Gong is absolutely essential.
I have been able to coach, monitor and improve my sales team like nothing I have ever done before - especially remotely. I am able to have a call with a customer and pitch a product or service and then send the link to my team immediately to give them feedback. I can ask for their feedback to me, and I give them feedback as the call is progressing.
I have reps listening to calls before they call their customers to make sure their messaging is tight and to see if there are any questions they are not sure how to answer. Ramp time is reducing, and our actual GTM strategy is receiving immediate feedback in real time. Every day, I can send information to my Board of Directors that is directly related to customer feedback and market response.
Gong is absolutely essential.
What do you dislike about the product?
There are a few bugs here and there, but nothing that can't be worked out.
What problems is the product solving and how is that benefiting you?
I wanted to be able to onboard new reps faster, coach more consistently, improve the documentation process for calls, and get better insight to what my customers were actually saying...not what a sales rep *thought* they were saying. I have absolutely seen the value in Gong, and saw it within the first few minutes.
Excellent tool to review your calls
What do you like best about the product?
I like that I can go back to my calls and check on things that my prospects were very interested on and then focus on that for my follow ups and also allow me to check on things that I have to send to my prospects without having to take notes.
The Deals Dashboard is also really good to keep track of opportunities and helps to make sure that you are following up at the right time, also helps you to see what deals are hot, warm and cold.
The Deals Dashboard is also really good to keep track of opportunities and helps to make sure that you are following up at the right time, also helps you to see what deals are hot, warm and cold.
What do you dislike about the product?
I dislike that the updated from Sales Force is not in real time and it takes a bit to update the information. I understand it takes time to upload the calls from Zoom, but Sales Force integration should work better and in real time.
What problems is the product solving and how is that benefiting you?
Sales pitch and Demo improvements. I can always go back and forth and listen to my calls and apply what I do on my successful calls to other opportunities.
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