Gong
Gong.ioExternal reviews
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Indispensable tool
What do you like best about the product?
the filtering capabilities for the within-call text are not only superb, but unlike other software I've used
you can also set up searches with your criteria to feed calls that meet your requirements into a specific stream
you can also give call feedback that auto-tags the minute/second you are commenting about
you can
you can also set up searches with your criteria to feed calls that meet your requirements into a specific stream
you can also give call feedback that auto-tags the minute/second you are commenting about
you can
What do you dislike about the product?
not a huge fan of the account overview page, which shows you all the company's interactions with a specific account
although you can integrate a lot of different apps with Gong, you still need to remember to invite assistant@gong.io to your calls, or else they won't be recorded
although you can integrate a lot of different apps with Gong, you still need to remember to invite assistant@gong.io to your calls, or else they won't be recorded
What problems is the product solving and how is that benefiting you?
coaching on calls in systematic ways
increasing meeting rates of reps
historical notes and touchpoint management for accounts
accountability and sales metric upkeep ex. talk ratio
increasing meeting rates of reps
historical notes and touchpoint management for accounts
accountability and sales metric upkeep ex. talk ratio
The most amazing tool for coaching!
What do you like best about the product?
I absolutely love that Gong can identify questions and filler words. This is tremendously helpful for coaching others AND yourself.
What do you dislike about the product?
Only thing that I dislike at the moment is that Gong Usage is not updated REAL TIME. You have to wait until the following business day for an update on how many calls you've listened to.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to listen to as many calls as I want to, whether it's my own or others' calls. I can coach myself and pick up on things that others are doing and it's just great we have access to this. Filler words section is the most helpful for me as well so I know what to work on to make my conversations more productive!
Best Tool To Analyze
What do you like best about the product?
The best thing about the Gong is that you can understand the call, and the insights are the lovely feature and. also shows you where the opportunities are to improve yourself.
What do you dislike about the product?
There is nothing to dislike in the Gong; using it for more than six months has helped me fix many things, so I have no negative insights about the gong. Everything feels to be fine
What problems is the product solving and how is that benefiting you?
It makes me understand the call records on the Gong that an agent had while he was speaking to the client and also helps me understand and audit the complete call with the conversation happening in the text format by creating the script for the call.
Gong has fundamentally changed the way peers and managers engage with coaching and developing.
What do you like best about the product?
Coaching ability, analytics, and ability to comment! Also love Salesforce integration and the fact that Gong speaks back to Salesforce, allowing easy forecasting
What do you dislike about the product?
I can't really find anything I dislike about Gong. The filtering functionality is incredible and easy to manage representative pipelines.
What problems is the product solving and how is that benefiting you?
It solves the problem of the inconvenience of listening to calls and giving live feedback. It was impossible before Gong but this provides us with a history of calls and feedback given, and the analytics propose input for you. Additionally, it helps remove the pressure of taking notes during a call since it is recorded and available afterward.
Great to get more feedback and learn more.
What do you like best about the product?
Feedback you get from calls, you can also check other calls to get more ideas.
You can listen to yourself and improve calls. It is good to go back in time and hear the old calls you have.
You can listen to yourself and improve calls. It is good to go back in time and hear the old calls you have.
What do you dislike about the product?
I dont know. This is new for me.
Until now, I do not have any complaintss.
Until now, I do not have any complaintss.
What problems is the product solving and how is that benefiting you?
The feedback you get from your calls and the benefits are that we can check what we need to improve to get a nice call.
Amazing tool that helps you to upscale towards being a successful sales person
What do you like best about the product?
It is a beautiful tool for listening, improving your pitching skills, and flaunting your best practices to your team and team leads.
What do you dislike about the product?
The Transcripts interpretation could be better. But it's funny when you read it
What problems is the product solving and how is that benefiting you?
Honestly, its saves our ass from the customer's unreliable complaints
The secret sauce for salespeople
What do you like best about the product?
The ability to receive a transcript of your conversation with customers, to be able to go back and review how customers reacted, and the ability to learn how you stack up vs. top performers in simply invaluable to the modern day sales professional.
What do you dislike about the product?
After 3.5 years of use, I really have nothing negative to say about Gong.
What problems is the product solving and how is that benefiting you?
Gong eliminates the need for me to take notes during a call, allowing me to purely focus on the customer and their needs. Gong teaches me how I'm performing vs. my peers in terms of question asking rates, patience, longest monolgue, and more. These insights help me be a better professional.
Great tool for coaching people new to sales, while also helping the veterans improve
What do you like best about the product?
Grading different aspects of a sales call. I love seeing the green dots telling me that I'm in the recommended ranges for the amount I talk, the amount my clients talk, etc.
What do you dislike about the product?
My biggest complaint is when I'm creating a Teams invite and using the "make it a gong meeting" button. It's cumbersome to log into the meeting and doesn't feel intuitive.
What problems is the product solving and how is that benefiting you?
It's helping me catch tidbits of info I may have missed while relying on my listening ability/taking notes. It's also more organized than my manilla folders filled with notes.
The time Saver
What do you like best about the product?
easy to access and easy to know where to jump the blank space to conclusions
What do you dislike about the product?
user interface is very complicated and the colour inversions could be better
What problems is the product solving and how is that benefiting you?
accessing the recordings is very helpful and help to understand where i have wasted time and the review of my performance helps me
Best Sales Intelligence tool ever
What do you like best about the product?
Gong has literally everything you need. My favorite feature is the live listening feature. This is super helpful for someone like myself who manages multiple team members, and constantly needs to listen on their live calls to give feedback.
What do you dislike about the product?
Can't think of much, it's my favorite tool in our tech stack by far. The only thing I can think about is the cost, it is a bit high on our organization, but the value is there.
What problems is the product solving and how is that benefiting you?
It solves my forecasting issues with the ability to sync with SalesForce Additionally, it helps me review all of my previous sales calls and leave myelf and my teammates notes.
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