Gong
Gong.ioExternal reviews
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What do you like best about the product?
The Recommendations by Gong for every call are what I love most about the Gong, also we get them within a few hours.We can also compare our performance by the previous calls to the latest ones
What do you dislike about the product?
I have been using Gong for almost three months now and so far, I have not experienced anything wrong.It gives appropriate recommendations within a few hours and also we can tag people to give a feedback/Review
What problems is the product solving and how is that benefiting you?
The Personalised recommendations for every call helps me in understand how the call is going and also gives me the points of improvements, which i think is benefiting me to do my job perfectly
Helps us improve quality of the call.
What do you like best about the product?
The best part is we can hear our own calls and review where we can do better. Also, we can listen to the best calls of our Team Members as well.
What do you dislike about the product?
Nothing in particular to dislike. It is good just the way it is.
What problems is the product solving and how is that benefiting you?
it helps us score our calls and compare our previous calls with the current one.
Best for self valuation
What do you like best about the product?
How we can monitor our calls and tag calls to get feedback on a particular call makes it a beneficial tool.
It's very user-friendly and easy to listen to calls according to the dates and names on the account.
It's very user-friendly and easy to listen to calls according to the dates and names on the account.
What do you dislike about the product?
There is nothing to dislike as its a very useful tool that will make you a better caller as you valuate your own calls to improve your pace and tone of your speech
What problems is the product solving and how is that benefiting you?
it helps me understand the pacing of the call and the tone of the voice to understand what will be a better module to take the calls accordingly. also helps boost confidence on your own call
Love how easy it is to review calls.
What do you like best about the product?
Gong makes it super easy to record, store and browse customer calls. When prepping for future calls, it's helpful to listen to a previous recording. The audio tracks help you fast forward to a point where a particular person is talking. The transcript makes it easy to look for keywords when trying to figure out at what point during the call the "xyz" point came up. If you don't just want to rely on your ability to take notes and listen/talk simultaneously, get Gong.
What do you dislike about the product?
If a person on a call shows up late, their name may not get picked up by Gong's AI. Their search feature can also be clunky and takes some getting used to. Overall, everything works great.
What problems is the product solving and how is that benefiting you?
Gong helps me focus on the call and not on taking notes. It also allows our team to catch up and review calls we could not attend.
A must-have for business professionals!
What do you like best about the product?
I love the analysis at the end of calls that shows me how much I've been speaking...because it also tells me how much I've been listening to clients.
What do you dislike about the product?
The only downside is that I'm not yet an expert at using Gong. I'm sure it will be even more potent once I learn how to use it.
What problems is the product solving and how is that benefiting you?
Gong helps me optimize my calls with clients. As a customer success manager, it is critical to hear client concerns and develop a pathway for success with them.
Much needed solution for salesperson!
What do you like best about the product?
I record all my demos which I can then share w/my prospects (saving me doing a second demo for another member of their organization). I also use Gong to go back and review what was said as a refresher before the follow up appt. It has also been useful when a prospect says I said or didn't say something to go back and review. I find Gong a tool that I need in order to do my job effectively!
What do you dislike about the product?
I don't dislike anything, but I don't use all the other features that Gong provides as I use the ones provided by my CRM.
What problems is the product solving and how is that benefiting you?
I'm able to go back and review quoted pricing or specifics before the next call.
Its very easy to use.
What do you like best about the product?
It's straightforward to listen to our and my colleagues' best calls and implement the best inputs on my calls. The comment section and the tagging method is also very helpful.
What do you dislike about the product?
Nothing as such. Sometimes I felt difficulty finding good calls, but eventually, I learned how to work on Gong. One more thing, the call recording takes a bit longer time to reflect in Gong.
What problems is the product solving and how is that benefiting you?
The call quality of mine, my rate of speech, and the words I am using on the call. It allows me to listen to the best calls taken by my mates. It helps us to put comments as well.
Helps to be strategic in my calls
What do you like best about the product?
Being able to learn from other SDRs and taking listen to my past calls, Gong helps me formulate and strategize for better calls in the future. Having that ability to look back and learn from past calls helps me progress in my cold calls.
What do you dislike about the product?
Sometimes it's a bit difficult to find my most recent calls. I usually have to wait for a way before they show up. Would love to be able to access calls that occurred the same day. Other than that, no complaints!
What problems is the product solving and how is that benefiting you?
Helps me to continue building progress on my cold calls.
A must have time machine
What do you like best about the product?
Can instantly search for texts that were said from 100's of recorded calls
What do you dislike about the product?
In some (rare) cases the recording is a bit broken
What problems is the product solving and how is that benefiting you?
1. forgetting what was on a call - gong records and transcribes everything
2. Tracking specific keywords from multiple calls
2. Tracking specific keywords from multiple calls
I'll be looking for Gong in all future sales jobs
What do you like best about the product?
Have nothing but good things to say about Gong. My team uses the Deal board religiously to help get insight into deal progression, last activity, and potential at risk pipeline. Plus being able to access my entire team's library of calls for call coaching purposes has made us all better sellers.
What do you dislike about the product?
There have been a few times that Gong has not registered a call or activity, or the platform has gone down as a whole. And as someone that relies on the tool pretty consistently to prepare for upcoming calls, this can definitely be an issue. However, I don't know how much of this is totally in Gong's control. Slight inconvenience that seldom happens.
What problems is the product solving and how is that benefiting you?
As a seller, Gong has helped me to become a better seller by listening to others on my team, suggesting "assists" or coaching feedback, identifying long monologues or buzz words mentioned, and all around just evaluating my calls in a holistic point of view. Truly allows me to get a deep view into where I'm excelling and where I could really be focusing my time on improving.
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