Gong
Gong.ioExternal reviews
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Great Insights
What do you like best about the product?
Gong allows me to easily review and audit my team members' calls and to identify trends across the team.
What do you dislike about the product?
There are none that I have uncovered. I don't feel I'm using it to its fullest potential!
What problems is the product solving and how is that benefiting you?
Better able to ID successful closing tactics on sales calls.
Great AI/feedback!
What do you like best about the product?
I like that the AI picks up at what part of the call youre in
What do you dislike about the product?
It'd be nice if the transcript was a little better..
What problems is the product solving and how is that benefiting you?
Feedback reviewing calls of team members and listening to good calls of top performers
Recommendations to others considering the product:
It's great for people who want to get good training
Great coaching tool
What do you like best about the product?
The ability to break down details around conversations with clients is incredibly impactful and time saving
What do you dislike about the product?
More customizable conversation topics for review
What problems is the product solving and how is that benefiting you?
Negotiation skill tune up
Gong is GREAT
What do you like best about the product?
the best part of Gong is the machine learning that starts to understand your products, pain points, competitors, etc. I like that you can search for these themes and find examples in any call in the app. Its great for feedback and learning.
What do you dislike about the product?
Really not much, i think its sometimes difficult to search now taht you have the emails in there now too not just the calls, but i like that feature as well, so im not sure if its a dislike just an adjustment
What problems is the product solving and how is that benefiting you?
Onboarding problems - it solves fthe pain of having to sit in on calls with reps to onboard. now you can listen at your own time, follow an entire sales cycle in a single sitting, and fast forward/pin themes/etc.
Recommendations to others considering the product:
n/a
Great product!
What do you like best about the product?
Gong is a really great training, onboarding and continuous education tool. Being able to quickly find snippets and listen back has been hugely helpful.
What do you dislike about the product?
I haven't found anything I dislike yet .
What problems is the product solving and how is that benefiting you?
We use Gong primarily in our sales functions to help capture more accurate customer data and to train our team.
Recommendations to others considering the product:
None
IT Admins Will Appreciate
What do you like best about the product?
The admin portal is simple and clean. I love the way users are organized by their manager. As an IT Admin I appreciate when tool's admin pages are intuitively configured so that it doesn't take a lot of thinking to get where you need to go. Gong's admin portal is clean and simple to figure out. There are other tools I use where finding the things I need can be a real hassle and even sometimes require a Google search. With Gong, you can log in for the first time and easily find what you're looking for.
What do you dislike about the product?
I want our sales team to be better informed on how to remove Gong from Zoom calls they should not be in so I, as an IT Admin, don't have to try figuring it out myself then training them. Gong has automatically recorded meetings that upset business partners. They said they would not do business with us if we recorded meetings without their consent. This was purely a training issue. Finding the videos was a little bit difficult. I am not super familiar with Gong yet but I found the video, then deleted it but if we searched for it, we found it elsewhere. I was just confused by this because I know I deleted the video wherever I had found it originally. But search results found it saved elsewhere on the site.
What problems is the product solving and how is that benefiting you?
We are using Gong to import sales calls. For me, an IT Admin, it's helpful to have a simple tool that we can rely on to help our Sales org. It connects to SalesForce seamlessly and updates automatically when changes are made.
Great tool to progress!
What do you like best about the product?
To see all the calls from my colleagues, and to be able to grow by hearing / seeing others
What do you dislike about the product?
Nothing really.
I like everything, even if I should go more often on it.
I like everything, even if I should go more often on it.
What problems is the product solving and how is that benefiting you?
while working from home, it is hard to shadow other reps, and Gong is a good way to solve this problem
Recommendations to others considering the product:
Nothing in mind
Great tool for Sales/Product Development
What do you like best about the product?
makes it easy to quickly review calls, gain insights, comment/share with the team
What do you dislike about the product?
time it takes for the AI to analyze/import call
What problems is the product solving and how is that benefiting you?
the benefit of call coaching and seeing your metrics easily is major
Recording library and transcriptions very useful
What do you like best about the product?
Gong automatically joins meetings booked in my calendar, making it unnecessary to manually record meetings.
The library of searchable calls and transcripts is very helpful to reviewing past interactions with clients, and for getting up to speed on in-flight client engagements when you're added to an engagement that your colleagues have already been working on.
The library of searchable calls and transcripts is very helpful to reviewing past interactions with clients, and for getting up to speed on in-flight client engagements when you're added to an engagement that your colleagues have already been working on.
What do you dislike about the product?
The transcription can struggle with some accents and terms.
What problems is the product solving and how is that benefiting you?
The main problem Gong solves is having a single, central library of call recordings with clients and prospects, that we can quickly search and leverage for training, sales, and service support purposes.
Recommendations to others considering the product:
Provide training to your employees so they can take full advantage of the tool's capabilities.
Great insights and detailed review
What do you like best about the product?
The most helpful thing is being able to see the screen that is shared through the whole video and it doesn't switch to speaker view when someone speaks. That allows me to continuously review the presentation being shared and take notes on previous calls.
What do you dislike about the product?
There aren't many negatives about Gong besides sometimes important parts to the conversation don't get noted.
What problems is the product solving and how is that benefiting you?
Being able to review calls and the specific things that are said on call is very helpful especially if you have several back to back meetings and it's hard to take notes on what was just covered when you're also prepping for another meeting.
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