We feed all of our Zoom calls through Gong. Most of my meetings aren't face-to-face; they're over Zoom. Whether my customers are in the States, in Europe, or in New Zealand, Gong records all the calls and provides feedback. It logs all calls, allowing us to comment on them and have internal discussions. For sales training calls with a customer's SDR team, I'll often record on Gong and send it to my customer as a training resource.
Gong
Gong.ioExternal reviews
6,454 reviews
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Game changer for a seller
What do you like best about the product?
I like that I directly get a summary of my meeting and I am also able to select a snippet of the meeting to then send it internally or directly to my buyer
What do you dislike about the product?
Sometimes the AI summary functionality or search is missing the power that I would get from other AI tools
What problems is the product solving and how is that benefiting you?
I don’t need to write follow up emails anymore, gong summarizes my meetings right after they are finished
Great recordings with an amazing summary after the call.
What do you like best about the product?
Call summary and the transcript of the call, I think it works really well with Zoom.
What do you dislike about the product?
It can take a while to load the recordings and also sourcing through calls is not super intuitive
What problems is the product solving and how is that benefiting you?
Sometimes you dont have the ability to listen and write everything and Gong fills those gaps, also it gives a really cool summary that can be used for follow up notes
Great tool to have in a customer-facing job
What do you like best about the product?
I like that Gong shares my follow-up actions, a summary of the notes for the call & that at any point I can go back to the recording and use the AI feature to find certain parts of the conversation that I need access to.
What do you dislike about the product?
Sometimes it's not 100% accurate on the notes & it can also duplicate some points
What problems is the product solving and how is that benefiting you?
It means I no longer have to take notes for my calls, as it's all recorded on Gong which saves me time & makes me more present when talking to customers.
My right hand on the day to day
What do you like best about the product?
Gong is my source of truth and my "second brain" at work. I love the AI abilities to search for what I need in calls and emails, and then to summarize all of my calls for me as well. I've saved so much time by Gong's AI tools.
What do you dislike about the product?
Sometimes the interface gets a little messy and the AI functionality, while it does save me a lot of time, isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is helping me to synthesize a lot of customer information, and it's saving me so much time. Gong is helping me identify trends and understand customer health by reading all emails and call transcripts.
Great tool for product managers to get closer to customer voice
What do you like best about the product?
Ability to cut through translation layers and find key customer pain points.
What do you dislike about the product?
Search is very keyword oriented, would love to see some AI implementation to find answers to questions through search
What problems is the product solving and how is that benefiting you?
Helps me discover customer pain points
Gong offers a powerful platform for analyzing voice recordings,
What do you like best about the product?
it helps me analyzing my strengths and weaknesses, its interface is user friendly , , and I use it quite frequently
What do you dislike about the product?
to dislike gong I don't think there is much but one feature I think which it lacks I believe is summarization need's a little more work where it can shorten the call
What problems is the product solving and how is that benefiting you?
personally I believe gong solves many problems which includes, giving better insights of the conversation it also analyze the rate of speech and the sales motion also giving us the feedback of what were the misses on the call so that we can be prepared for the next call and also have a self awareness about in which direction we are heading
Centralized communication improves efficiency and training effectiveness with AI-powered insights
What is our primary use case?
What is most valuable?
Gong records all our calls, giving us feedback and creating a central platform for communication within our company. It's powerful for sales training and providing resources to our customers. Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores. It also transcribes calls, allowing us to search transcripts with AI for insights about the account, including sentiment in calls and emails, without relying solely on my notes. This centralization makes Gong a great tool.
What needs improvement?
I would improve the interface for searching themes or words in the history of calls and emails. Instead of scrolling through all of them, I'd prefer a more manageable list for easier navigation.
For how long have I used the solution?
I've been using Gong for two years.
How are customer service and support?
I've never used it.
How would you rate customer service and support?
Positive
How was the initial setup?
It's not my responsibility, but it's easy to learn as an end-user.
What was our ROI?
As an end-user, I'm not the one to talk about ROI. However, I think the time saved through centralization and the ease of gaining insights into accounts saves time.
What other advice do I have?
Gong is a powerful tool that I feel like I'm only scratching the surface with. Even before the AI, it was a great way to centralize and keep track of calls and accounts. With AI, summarizing calls and ensuring I don't miss anything makes it even better. I rate Gong a nine because it has been highly helpful and improved our efficiency at work. The overall rating I would give Gong is 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Excellent conversational AI
What do you like best about the product?
I love conversational AI. My favorite aspect of Gong is being able to go into any account and ask what is going on. By asking what the customer said they needed, I can prepare for any meeting, from kickoff to renewal. This is incredibly simple to use.
What do you dislike about the product?
I wish they were a little more responsive to customer requests. They say a feature is coming in a certain quarter and then it doesn't.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve some of the handoff issues we were having between sales and onboarding. It has even benefited the training team because we can ask where customers are getting stuck and Gong pulls that information out of our meetings for us, no one has to take those notes or remember, we can see the exact customer conversations.
Gong has accelerated my productivity by writing my notes for me and has helped me be more present
What do you like best about the product?
The note taking element is my favourite tool
What do you dislike about the product?
if gong was fully integrated with salesforce this would be brilliant
What problems is the product solving and how is that benefiting you?
Gong helps me solve poor note taking on my part
Great follow up with AI Reports
What do you like best about the product?
The IA outline, transcript, key points and next steps.
What do you dislike about the product?
Its difficult to search properly for a call.
What problems is the product solving and how is that benefiting you?
It allows me to remember easily what each meeting was about and to make great follow ups
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