Gong
Gong.ioExternal reviews
6,466 reviews
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Gong is a MUST for sales
What do you like best about the product?
it keeps records and recordings of all my calls with the customers, and the transcripts and analytics of the calls are available as well
What do you dislike about the product?
Sometimes it takes over 1 day for the call recording to pop up and be available to listen to
What problems is the product solving and how is that benefiting you?
I can listen to my calls with the clients and analyze it
Excellent tool
What do you like best about the product?
The option to give me a summary with AI.
The option to send the info to the emails.
The option to send the info to the emails.
What do you dislike about the product?
I really like all the features of the software.
What problems is the product solving and how is that benefiting you?
So far I haven't encountered any problems.
A goldmine for product marketers
What do you like best about the product?
Accurate, searchable transcripts. Helpful AI summaries. Easy sharing internally and externally.
What do you dislike about the product?
Difficult to analyze calls in bulk. Would love for the AI functionality to extend beyond just summarizing individual calls.
What problems is the product solving and how is that benefiting you?
Super important for customer research, reviewing Sales calls, capturing testiminoial calls for case studies, and more.
Gong is Great
What do you like best about the product?
I like the call summaries that highlight what was discussed and action items.
What do you dislike about the product?
Gong is still figuring out how to translate audio and often times makes mistakes - especially with acronyms or specific software.
What problems is the product solving and how is that benefiting you?
Ease of follow up notes from client calls so if i'm paying attention to the client and don't write down every single thing, I know that Gong will pick it up in the notes.
Must have for Account Managers, Customer Success and Sales
What do you like best about the product?
Seamless notetaking and recording of the call - ability to review highlights, to dos and the entire script
What do you dislike about the product?
Sent emails do not integrate - since I use a CRM that syncs my email, it would allow me to see the entire picture of what I shared with a client.
The AI search is not great.
The AI search is not great.
What problems is the product solving and how is that benefiting you?
helping me see the full picture of a client's life cycle. I can track their asks and to dos for followup to make any following interaction more meaningful.
The greatest tool to keep your deals in check for sales reps
What do you like best about the product?
The notetaker and the forecast functionalities.
What do you dislike about the product?
The AI is not really top notch (when I am asking questions about calls).
What problems is the product solving and how is that benefiting you?
Keeping track of my deals and reviewing calls.
Useful For Note Taking
What do you like best about the product?
The software's ability to record and transcribe software is a lifesaver
What do you dislike about the product?
the recording disclaimer could be shorter
What problems is the product solving and how is that benefiting you?
Notetaking and organizing
Gong is recommended
What do you like best about the product?
Gong is an invaluable tool for our sales team. It provides a crystal-clear view into customer conversations, allowing us to coach our reps more effectively and understand exactly what's happening on the front lines. The insights it delivers have been key to improving our performance and closing more deals.
What do you dislike about the product?
none, i don't have any reason to hate about it
What problems is the product solving and how is that benefiting you?
Gong is an invaluable tool for our sales team. It provides a crystal-clear view into customer conversations, allowing us to coach our reps more effectively and understand exactly what's happening on the front lines. The insights it delivers have been key to improving our performance and closing more deals.
Very Effective
What do you like best about the product?
I can review my own call and use it improve myself and it helps me to see the ease of implementation and it really supports me to do my best and I use it very frequently
What do you dislike about the product?
To be honest it is very useful to me so I don't have anything that I dislike about it
What problems is the product solving and how is that benefiting you?
Helping me to review my calls so that I can go though my calls and rectify my mistakes I made in my previous calls
Rep review
What do you like best about the product?
accuracy in terms of reviewing and corrective reporting.
What do you dislike about the product?
Nothing as of now. Good to use. and easy of integration.
What problems is the product solving and how is that benefiting you?
Product related explanation.
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