Gong
Gong.ioExternal reviews
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Very useful for preparation, note-taking, and review.
What do you like best about the product?
Replaying old call for review and note-taking. Sharing with colleagues to get additional perspectives.
What do you dislike about the product?
Search functionality is not very good; it is often hard to find the right call.
What problems is the product solving and how is that benefiting you?
Quality control in conversations and review/note-taking.
Recommendations to others considering the product:
It is a good and useful service
Gong Review
What do you like best about the product?
Being able to search specific phrases to find certain calls and communicate with team leads and managers to discuss what happened in the calls. Such as how to improve the calls with tones, words, and talk time. Really like I can see how long I talk versus how long the client talks as well. Overall very easy to use and navigate to relay messages to coworkers and managers as well as sending calls.
What do you dislike about the product?
There isn't really anything I dislike about using Gong. All has been well while using the program and can not complain about anything since we have been using it for pretty basic things like reviewing and monitoring calls and performance. Everyone I have talked to about it has said great things that have improved their sales experience on our pod team.
What problems is the product solving and how is that benefiting you?
Being able to communicate with comments for reviewing calls has been nice. Have noticed an improvement in my performance due to coaching and reflecting back on the calls to see how long I am talking and letting them talk back as well as my response time. Overall all good things to say that have helped me and others that I have talked to in my company that are really into using Gong every day.
Recommendations to others considering the product:
Keep up the work! Have not had any issues using the program, so far an excited to see where it will be in the future and to see the new features and updates. I hope our company continues to use your services.
Does well 90% of the time with some annoyances
What do you like best about the product?
The core functionality is awesome, and I love the transcripts
What do you dislike about the product?
Almost ALWAYS starts late, and there's an awkward announcement
What problems is the product solving and how is that benefiting you?
Keeping track of notes, being more effective by leveraging historical context
Great Sales Tool!
What do you like best about the product?
Incredible tool for ramping or onboarding new reps and training with having a database of calls to review at your own pace. I have used in team settings to review calls and is effective. I also enjoy the word analytics that makes it easy to go back and review a call visually. We use it to make sure we are saying certain phrases on every call to advance the sales process.
What do you dislike about the product?
Not as useful if not deployed with other sales enablement tools, ie a dialer or Outreach like program. Other than that, there isn't much not to like, its always in the background and you can rely on it for notes. There are some issues very occasionally with connecting to the Webex or Hangout but nothing major.
What problems is the product solving and how is that benefiting you?
Most effective note taker so you are able to engage more in the conversation and can review the call at a later date. I also usually use it to send recording of demos to prospects especially if someone isn't able to attend the session. It can also be a great tool to self coach and see/hear what kinds of tendencies, good or bad, that you have during a call. As new reps come on, instead of having to sit on each and every single call they can, they are able to access a library of calls at their fingertips.
Enhance your sales calls with Gong
What do you like best about the product?
I have weekly one on ones with my manager and we go through one call each week to discuss the positives and negatives. It has definitely helped with my sales.
What do you dislike about the product?
I honestly dont use it for many of the analytics so im not really sure how they work.
What problems is the product solving and how is that benefiting you?
I have been able to work on my up front contracts with customers along with other sandler sales methodologies.
Great tool for sales reps
What do you like best about the product?
- Transcript for post call review, verifying information, and follow up is extremely helpful
- Sending snippets of calls to cross functional partners for input is quick and effective
- Gong breaks out follow up/action items which can be a great time saver/reminder
- Gong is intuitive and easy to use
- Sending snippets of calls to cross functional partners for input is quick and effective
- Gong breaks out follow up/action items which can be a great time saver/reminder
- Gong is intuitive and easy to use
What do you dislike about the product?
- Inability to easily delete calls out of library (i.e. prospect doesn't show up to call and there is a 5 minute video clip of me waiting) that will throw off stats/averages.
- Actually listening to full calls in review rarely happens and is extremely time consuming
- Actually listening to full calls in review rarely happens and is extremely time consuming
What problems is the product solving and how is that benefiting you?
Skill development, feedback/coaching, recording/transcripts, access to calls for onboarding/training new reps
Recommendations to others considering the product:
N/A
Good Overall. Wish calls were logged quicker
What do you like best about the product?
Quickly Find past calls and review them.
What do you dislike about the product?
Some calls take a day to be able to listen to them. I wish they were quicker to save
What problems is the product solving and how is that benefiting you?
Being able to review calls to confirm certain information, or to avoid future issues.
Recommendations to others considering the product:
It works well
Great tool for our reps & managers
What do you like best about the product?
Ease of admin ability - integrates with CRM & other tools (Zoom) seamlessly
Easy to set up trackers (keywords) for Gong to track so reps can go to that specific part of the call with a click of a button
Reps love the ability to listen and not have to take detailed notes now
Managers love being able to listen in on calls they weren't able to attend and speed of the playback
Reps are a fan of being able to comment & request coaching feedback & the ability to loop in other
Great for sharing snippets to other departments to further deals - Customer success & pre-sales orgs can benefit greatly from this data as they are not usually on all of the sales calls. It's also great for reps to be able to share call recordings with the customer after the call, thus allowing the customer to share it with other people on their team who might not have been able to make the call.
Easy to set up trackers (keywords) for Gong to track so reps can go to that specific part of the call with a click of a button
Reps love the ability to listen and not have to take detailed notes now
Managers love being able to listen in on calls they weren't able to attend and speed of the playback
Reps are a fan of being able to comment & request coaching feedback & the ability to loop in other
Great for sharing snippets to other departments to further deals - Customer success & pre-sales orgs can benefit greatly from this data as they are not usually on all of the sales calls. It's also great for reps to be able to share call recordings with the customer after the call, thus allowing the customer to share it with other people on their team who might not have been able to make the call.
What do you dislike about the product?
CRM data is the source of truth so overwrites hierarchy at times and is a struggle to revert back to the correct hierarchy - can turn this off, but then requires a higher level of manual work to manage users and teams
Didn't have the best roll-out plan & continuous enablement for a larger org of our size.
Limited features/data governance controls around email capture, redaction & call ingestion - in theory, what they have is great, but not fully baked out yet & doesn't meet the needs of a global org
It is very pricey compared to other tools out there and some would argue that the other features may not be worth the high seat cost of Gong.
Didn't have the best roll-out plan & continuous enablement for a larger org of our size.
Limited features/data governance controls around email capture, redaction & call ingestion - in theory, what they have is great, but not fully baked out yet & doesn't meet the needs of a global org
It is very pricey compared to other tools out there and some would argue that the other features may not be worth the high seat cost of Gong.
What problems is the product solving and how is that benefiting you?
Getting insights into our sales calls - trends, competitor analysis, etc
Allowing reps to listen more closely to the customer
Productivity increase for reps & managers
Gong additionally gives us intel into how the market is doing as a whole as we can track keywords and then export that data and use it for analysis
We now use Gong as a content repository and use it to speed up onboarding of new reps as they can search through the calls and go to the corresponding folder to listen in on a wide variety of calls.
Gong also sines the light on skill gaps across teams - which allow us to quickly identify, and then coach & enable on these gaps in the future
Allowing reps to listen more closely to the customer
Productivity increase for reps & managers
Gong additionally gives us intel into how the market is doing as a whole as we can track keywords and then export that data and use it for analysis
We now use Gong as a content repository and use it to speed up onboarding of new reps as they can search through the calls and go to the corresponding folder to listen in on a wide variety of calls.
Gong also sines the light on skill gaps across teams - which allow us to quickly identify, and then coach & enable on these gaps in the future
Recommendations to others considering the product:
I'd recommend getting a detailed roll-out plan for your org
Teamwork makes the dreamwork
What do you like best about the product?
Gong makes sharing insights and best practices with my team easier than its ever been
What do you dislike about the product?
Lack of ability to merge call audio with video, sometimes calls can be difficult to find if the salesforce data isnt precise
What problems is the product solving and how is that benefiting you?
We gained the ability to draw big picture insights and best practices for the entire sales floor by identifying common issues and successes.
Best platform for Sales Training
What do you like best about the product?
Automated statistics and features that add value by delivering key metrics. The product itself is very intuitive for the user and does not require specific training. Call quality is great and the ability to increase speed of the call saves a ton of time for a reviewer. Overall, I don't think there is another platform on the market that can deliver the same results as Gong. I would highly recommend this product for your teams as they look to improve in sales training.
What do you dislike about the product?
Call transcripts can be off a majority of the time which doesn't sound like a huge deal but when you review a large number of calls or want to share a transcript with your team it does become troublesome. Also, there is a small delay in providing real-time data. However, this is understandable for the amount of automatic data generated once it is available for review.
What problems is the product solving and how is that benefiting you?
Improving sales training by using data to determine best practices. As a team, we are able to review calls at a higher rate which intern helps us to improve our craft and help our co-workers. Having information about talk ratio, successful talk points lead to improved talk tracks and ultimately increased sales.
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