Gong
Gong.ioExternal reviews
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Great Sales Tool!
What do you like best about the product?
Gong.io has a fun and intuitive user interface. With no training, my sales reps had already started to figure out how to use the tool and glean insights from the data. We also love the integration with Salesforce and are leveraging it against our Salesforce data for even deeper insights on behaviors of both our inside and outside sales teams.
What do you dislike about the product?
Reporting engine is not as robust as I would have liked. Additionally, when records are sent into Salesforce, they are all owned by the integration user, and not the actual sales rep who completed the call. If that issue was fixed, it would be a huge improvement for us.
What problems is the product solving and how is that benefiting you?
We want more insights into sales rep activity and behavior. After our organization started using Gong, we have seen improved metrics on sales rep activity, as well as our ability to use those call recordings for coaching and training purposes.
Review!
What do you like best about the product?
software, integration with HS, transcript.
What do you dislike about the product?
nothing for now. we have only been using it a for a couple months.
What problems is the product solving and how is that benefiting you?
training, best practices, transparency, sharing within the team across sales and data/product.
Recommendations to others considering the product:
none
Regional Sales Director
What do you like best about the product?
Being able to gain insight and actionable data.
What do you dislike about the product?
That I did not come up with the technology.
What problems is the product solving and how is that benefiting you?
Accuracy in notes.
Big time saver
What do you like best about the product?
Ability to analyze our executive community calls very quickly to extract valuable insights and provide them with an insights summary within less than 24hrs
What do you dislike about the product?
Not able to join into a Zoom break-out room
What problems is the product solving and how is that benefiting you?
Don't have to hire a separate analyst for now
Great for many reasons
What do you like best about the product?
I love that Gong categorizes the conversation. This allows me to easily navigate to certain parts of the conversation for information I may need instead of clicking around and trying to find the time we talked about, say, next steps. I also really appreciate the new features added where Gong provides a call summary with take away items.
What do you dislike about the product?
There is not much to dislike about Gong, but if anything, it seems to have a hard time picking up all people on the call when there are more than 4 people on the call. For example, I had a call the other day with 7 people, but at the bottom of the recording, it only listed myself and 2 others. So it was a little hard to track down the spots where others participated.
What problems is the product solving and how is that benefiting you?
Note taking. It is sometimes hard to take notes while on a call. Gong makes it easy to go back and take notes after.
Gong makes coaching and reinforcement way easier
What do you like best about the product?
The ability to quickly jump to different parts of the call.
What do you dislike about the product?
Can;t think of anything I dislike off the top of my head.
What problems is the product solving and how is that benefiting you?
We address the problem of inconsistent visibility into call approach. One major benefit has been quicker progress from reps.
Best Call Coaching tool I've used
What do you like best about the product?
Simple to find and coach calls from my team and leave meaningful feedback. It also makes its simple to reflect back on things being worked on by individual reps and check in on progress. Searching the transcripts and finding things like keywords, filler words etc. is simple and easy to bring up and show data on how that affecting calls.
What do you dislike about the product?
More difficult to save snippets than other tools i've used, but still not terrible. It sometimes seems there is a lengthy lag in between calls happening and when the log in gong and sometimes calls are missing altogether (this could be something on our end.) The experience of listening to calls live isn't as pretty as some of the other tools i've used, especially if there is a screen share involved.
What problems is the product solving and how is that benefiting you?
Helping sales reps navigate our call framework more effectively. It has helped have better coaching sessions about do's and don'ts and have seen some reps make dramatic improvements. Helping reps discover the habits they have in their calls (filler words, how the responde to certain objections, things that are leading to or detracting from call success).
Recommendations to others considering the product:
Every tool is only as good as it's implemented and adopted. This took us a while, bu this was more of an internal issue. Take the implementation and adoption seriously and you'll have great results relatively quickly
Very helpful tool for any sales team
What do you like best about the product?
The ability to review prior meetings, both my own and my teammates, so I can be up to speed on any existing client/prospect, in minutes.
Additionally, the intelligence that color codes the conversation topics throughout the call after analyzed is very helpful when you specifically want to focus on certain aspects of the call.
Additionally, the intelligence that color codes the conversation topics throughout the call after analyzed is very helpful when you specifically want to focus on certain aspects of the call.
What do you dislike about the product?
Overall very satisfied, and can't think of anything.
What problems is the product solving and how is that benefiting you?
Removing the need for the reliance on accurate note taking across a large organization. Get the full picture, or details you need with ease of access.
Recommendations to others considering the product:
Keep up the good work. Articles you share on what analytics are leading to success are nice as well.
Gong Review
What do you like best about the product?
I love that I can search calls by sales rep, topic, objections and key words and more. I also love the reporting and the amount of data I can get on my teams calls.
What do you dislike about the product?
sometimes I find it hard to navigate to the "feedback" reports where I can see how much feedback or who has given feedback. I love the reports just hard to find the data I want becuase there are so many ways to parse it out.
What problems is the product solving and how is that benefiting you?
My schedule is busy so it's hard to be on a call with my team. Gong allows me to listen while I am driving or allows me to listen when it works best for me. It also allows me to search for problem areas or allows me to find common objections the team struggles with as well as competitive information. We are a growing company and have added new products in the last few years. Gong allows me to search for those specific calls to find out how the team is handling them.
Gong Feedback
What do you like best about the product?
-The ability to pause, play, and skip through previous recorded calls
-Being able to search other reps and their calls
-Being able to search other reps and their calls
What do you dislike about the product?
-The end-user experience is difficult for first time users
What problems is the product solving and how is that benefiting you?
-Increase win rates
-Pricing discussions and negotiation tactics
-Competitor analysis
-Pricing discussions and negotiation tactics
-Competitor analysis
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