Gong
Gong.ioExternal reviews
6,558 reviews
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In general terms, levels up the sales game for your whole team.
What do you like best about the product?
Extremely helpful to improve your cold-calling skills, and review meetings. Makes very easy to check your metrics, receive feedback from your leaders, and so on
What do you dislike about the product?
Sometimes searching for a lead is not so easy. You must exactly match a string like "COMPANY NAME - LEAD NAME". If not, sometimes you'll not find your lead.
What problems is the product solving and how is that benefiting you?
Makes easier to remember what is essential about a call. With the metrics logged, you quickly understand what you need to improve.
Gong allows me to get insights very easily
What do you like best about the product?
What I like the most is the transcript functionality.
What do you dislike about the product?
When a call is on a different language, it is not possible to retrieve key words.
What problems is the product solving and how is that benefiting you?
Gong allows me to review ahead all calls from the sales cycle before taking over a client.
Must have tool for AEs, Directors, and really anyone with a hand in generating revenue
What do you like best about the product?
Gong is a plug in that automatically joins calls and records them for you so you do not have to take notes yourself. It connects to Google Meet, Zoom, and I believe even Teams. It is able to breakdown conversations to give reps an understanding of deal likelihood and help forecast. It has a ton of power.
What do you dislike about the product?
There are no real outliers of things that I dislike about Gong. Sometimes it will send email notifications to your inbox about not letting a deal slip when you have just recently talked with your prospect, which can be a little bit of a nuisance.
What problems is the product solving and how is that benefiting you?
Gong brings transparency to pipeline reviews and puts it all out in the open. I don't have to worry about breaking down my pipeline and presenting on it to my leadership because Gong does it for me. On another note, I do not have to take notes during my calls to be able to record notes in SFDC. I can just go back and listen to the call and take notes from there as I update my notes in SFDC.
Too dramatic to say - GAMECHANGER?
What do you like best about the product?
Gong gives me visibility to everything I need to know. With only a few minutes, I can see what has been discussed, what and how the prospect / customer has to say, who the competitor mentions are - and even negative sentiments in emails. GREAT stuff.
What do you dislike about the product?
Even with training, I would love our Sr. Leaders to be more engaged with the tool. But we're getting there.
What problems is the product solving and how is that benefiting you?
intelligence. The more we work with Gong to customize to our industry, term, and personas - the better the tool becomes.
We use Gong to evaluate qualification, tonality and identify buying signals
What do you like best about the product?
Transcript function to import directly into meeting and sales qualification notes
What do you dislike about the product?
More in depth notes could be exported from the call into CRM
What problems is the product solving and how is that benefiting you?
Call analytics, Sales coaching and improved quilification
Extremely Helpful with managing service towards customers
What do you like best about the product?
The transcripts are great for being able to read and listen back to calls with customers. Even better is the "insights" section which can be somewhat tailored to specific things your industry/office/area is looking to get a glance at for calls and interactions. The trackers feature is also great for setting goals and self-improvement.
What do you dislike about the product?
Sometimes the transcripts are not always 100% accurate, however, that isn't too much of an issue if you can understand what the person you're on the call with is saying and can get the gist while replaying the call.
What problems is the product solving and how is that benefiting you?
They are solving the problem of having to take detailed notes each time I'm with a customer. It also takes out the inefficiency of trying to track multiple key points of a call with a customer as a person. The analytics that is built in does it for you and seems to be pretty accurate. It allows me and my colleagues to listen to calls, get an insight into talk ratio, key objectives we want to hit, the questions we are asking, etc. so that we can really hone in on our own development. It also allows for quick turn-around from a manager or trainer with feedback and commenting on specifics within a call.
Fantastic 360 Visibility Platform
What do you like best about the product?
Gong allows critical learning across the sales organization. Because all calls are recorded, transcribed, and graphed, various levels of staff can play, observe, and learn from the other personalities within the sales organization. Gong also allows people to at a glance see sale call and demo interactivity via graphing. Then a person can quickly move to various tipping points within the conversation.
What do you dislike about the product?
It seems that recordings can only be 6 hours long (there is a time limit). We would like recordings to be possible for 8 or 9 hours across our entire demonstration day. Gong really is an innovative, must-have platform.
What problems is the product solving and how is that benefiting you?
Instead of the legacy 'she said, he said' situation, since all calls are recorded, we can go back and review interactions and calls even as enterprise implementation processes begin. This review of calls gives important context to ongoing business process discussions.
Saves time and makes me more effective
What do you like best about the product?
Having every customer call recorded so that I can go back, at any time, to check in on how a deal has evolved.
What do you dislike about the product?
I wish it would send post-call emails to me. Instead of having to pore through the transcript, it'd be nice to have an automated post-call email sent to me summarizing next steps I need to work on.
What problems is the product solving and how is that benefiting you?
Every call is recorded, so I don't have to feverishly write notes during a call. It helps me listen & focus on what the prospect is saying, which allows me to ask better questions.
I can also plainly see where I need to improve.
I can also plainly see where I need to improve.
Exceptional tool for the Account Executive to the Customer to the Management.
What do you like best about the product?
Opportunity to go back and review details of a meeting, create simple or detailed notes to share with collegues tied to the timing of the meeting and ability to share the meeting with customers.
What do you dislike about the product?
On a very rare occasion a sentece or a few words are ommitted from the recording.
What problems is the product solving and how is that benefiting you?
It allows me to focus on what the client is stating and asking for and not having to take detailed notes.
Great tool to review calls from reps and get feedback on them
What do you like best about the product?
- Great and easy interface
- Well structured
I enjoy the easyness of communicating with my team and the option to show some calls to some specific people.
I love the transcriptions as well
- Well structured
I enjoy the easyness of communicating with my team and the option to show some calls to some specific people.
I love the transcriptions as well
What do you dislike about the product?
I would like gong to have an option to translate calls that would help us a lot when sharing information within different markets.
At the same time, id love to have the option to see shorter calls than a minute
At the same time, id love to have the option to see shorter calls than a minute
What problems is the product solving and how is that benefiting you?
Easy way of communicating with the people on my team and great tool to find calls as it has the time, the lenght, the name of the customer and the name of the rep, even the reviews.
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