Gong
Gong.ioExternal reviews
6,558 reviews
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Easy way to keep on top of Sales
What do you like best about the product?
My favorite part is the easy integration to every Zoom meeting I have. It always starts recording right on time, never misses a beat, and being able to see the call in written format is huge.
What do you dislike about the product?
At the moment, I have no complaints about this product.
What problems is the product solving and how is that benefiting you?
It solves a few problems! First, it records every sales meeting I have. Second, it records the meetings automatically so I don't have to worry about it. Third, it highlights the important parts of the conversation when looking at the transcribed version.
Great Tool for Feeback and Coaching
What do you like best about the product?
Its a useful to review the transcripts to get accurate notes. Also, its very easy to share snippets of calls and also ask for feedback directly from my manager. The search function is extremely effective, you can search within the transcript which is great.
What do you dislike about the product?
Being in a multilingual team, the product struggles whenever a different language is being used. If you start the call with 2 Spanish speakers and then switch to English the transcript will not be accurate.
What problems is the product solving and how is that benefiting you?
Gives visibility of the status of my accounts to my managers. Also, it helps me review my calls and receive direct feedback on certain sales and negotiation situations.
Seamless and efficicent at reducing labor debt. Highly effective.
What do you like best about the product?
Integration directly into communication channels makes it so simple to focus on engagement which doesn't detract from quality of conversation.
What do you dislike about the product?
I believe with continued improvements to software and machine learning, this solution can continue to excel and be a leader in the space.
What problems is the product solving and how is that benefiting you?
Gong is trying to help make meetings for efficiently while allowing participants to be focused on engagement and conversation. It takes away mundane and time-costly activities.
A must have for organizations where you need to quickly ramp up on previous calls and conversations.
What do you like best about the product?
Gong is an extremely convenient and easy way to monitor conversations that you or your team have had with clients, internally or with anyone you have a call with. The
What do you dislike about the product?
Sometimes Gong cannot pick up specific terms or company names which makes searching through calls for mentions challenging. Company names specifically are often mistagged.
What problems is the product solving and how is that benefiting you?
In client-focused businesses where you have many calls, remembering all of them is a challenge. The ability to quickly read through or listen through old calls to quickly ramp up on a client or issue is valuable.
Great for Sales Enablement
What do you like best about the product?
Allows sales enablement and marketing to identify messaging trends to ensure alignment
What do you dislike about the product?
Sometimes the calls don't track the BDR calls
What problems is the product solving and how is that benefiting you?
Coaching and Training opportunities come much easier.
Gong fosters accountability
What do you like best about the product?
I like how easy it is to find calls based on keywords, and the transcription/search function for keywords within a specific call. Rather than having to listen to hours of material, you can very easily find the specific section you need.
What do you dislike about the product?
Our instance is setup mostly for sales it seems, and it would be great to have some customer success and account management features in place. This could also be an issue on our side, where we haven't set this up.
What problems is the product solving and how is that benefiting you?
Gong allows us to maintain accountability throughout our sales cycle and post-sales lifecycle. Every call is recorded and we can see whether a client did, or did not, say something along with our employees.
A great tool for consultants
What do you like best about the product?
An easy tool to utilise and has various aid functions that allow you to stay on top of communication with clients. I could not recommend it more to my consulting peers.
What do you dislike about the product?
I do not have much criticism for the platform, it would be great to see gong have active reminders based on conversations you have when writing an email. e.g. you organised to send a strategy deck on x date - would you like to include that in this email?
What problems is the product solving and how is that benefiting you?
Gong is solving and elevating the potential for client conversations, aiding the user in improving their own communications whilst facilitating functions that can elevate their performance overal.
The best tool around for sales people!
What do you like best about the product?
Incredible tool, it's helped tremendously when it comes to coaching, tracking deals, updates on deals, forecasting and even more. Definitely would recommend!
What do you dislike about the product?
Only thing I can say is if it could refresh more often but aside from that it's an incredible tool and just something that we'll need to live with!
What problems is the product solving and how is that benefiting you?
Better tracking of deals, coaching reps, forecasting
Gong has been a life saver in the sales process!
What do you like best about the product?
I love being able to playback my calls and the keyword search is huge in the event I need to go back and follow up on something with my client.
What do you dislike about the product?
It starts recording before people actually join the call - Would gong recordings be able to start when participants start talking so we dont have to go back and trim down the call?
What problems is the product solving and how is that benefiting you?
Solving the need to record in Zoom
Gong has made be a better sales person. I could not do my job successfully w/o Gong.
What do you like best about the product?
The data/analytics & ability to watch myself and learn from each call.
What do you dislike about the product?
I am very happy with Gong at this time and would not change anything.
What problems is the product solving and how is that benefiting you?
Gong is teaching me best practices and giving me the tools to self-evaluate and improve.
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