Gong
Gong.ioExternal reviews
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Gong is a fantastic tool so I can self coach
What do you like best about the product?
I like that I can review my own calls in close to real time and see and listen to what I did well and also areas for opportunity. It's the best tool I've used for immediate feedback.
What do you dislike about the product?
I wish that transcription was more accurate yet it's always close and combined with the audio/video recording it is easy enough to listen to the call as well as read the transcript.
What problems is the product solving and how is that benefiting you?
Self coaching and immediate feedback on my talk track versus my prospects. It helps me focus on creating conversations and not just pitches and verbal vomiting. It's great for that.
The most comprehensive recording and review software I have ever used
What do you like best about the product?
I love the analysis that Gong performs on the actual call. It allows me to skip between the different call participants and even narrow down on specific content using key-words detected within the call.
What do you dislike about the product?
The UI could use a bit of clean up with the new modules like forecasting that Gong has brought to market. Possibly a more defined delineation of the modules would be ideal.
What problems is the product solving and how is that benefiting you?
It allows me to use the call analysis to determine which calls I should focus on as opposed to listening to 100% of all the calls.
Couldn't live without Gong!
What do you like best about the product?
I've been in sales/customer success both with and without a call recording tool like Gong and its an absolute game changer that saves me time, allows me to have the most informed calls with my clients, and provides continuous access to resources for them to succeed!
What do you dislike about the product?
I have never been able to figure out how to turn off the automatic email reminders on my default meeting type - additionally, I wish the emails could address everyone's names separately rather than one designated person.
What problems is the product solving and how is that benefiting you?
Saves me so, so much time in not needing to take detailed notes of a call as I am able to refer back to the recording, screenshare, and transcript of the conversation at any time!
I've been using this service daily to improve myself,recap conversations for follow up emails/calls
What do you like best about the product?
To be able to hear where I may have lost the client during the call or where I might have influenced their decision. Then to learn how to use this to become a more polished professional.
What do you dislike about the product?
That it is not easier to see(without listening) the outcome of the call. If i knew which calls were successful or not, it would improve the time needed to grow /learn.
What problems is the product solving and how is that benefiting you?
Helping me coach newer representatives when they first start and remember details from calls as a refresher for the next scheduled call. Helps me stay focused on my client's true Goals
The product is very helpful in tracking your individual performance and also as a team.
What do you like best about the product?
The text script of voice is a very helpful tool.
What do you dislike about the product?
Some words are not picked correctly by gong.
What problems is the product solving and how is that benefiting you?
Gong helps in assessing the areas of improvement and then work on them.
Great learning experience
What do you like best about the product?
Audio To Text Transcription, Feedback, learning by listening to your flaws.
What do you dislike about the product?
wrong transcriptions, CC not always supports
What problems is the product solving and how is that benefiting you?
Can listen to my recording and monologue length and trim down feedback.
Gong has been helpful in more ways that I could even imagine
What do you like best about the product?
Of course, there are the obvious places that Gong helps: things like having the ability to reference old calls, see what questions were asked, and maybe even check the tone of the call, but my favorite thing is getting an email from Gong recapping all the things that I promised to my prospects. Gong does a great job of keeping me honest and making sure I'm delivering on every detail that I mention.
What do you dislike about the product?
I'd love a "dialer" option. Recording all of my Zoom calls is great but if I can have the ability to make cold calls via Gong using my cell phone, that would bring a lot of value. (sorry if this is already available and I just don't know it.)
What problems is the product solving and how is that benefiting you?
Intelligence in all forms. Being able for myself as a sales rep to review calls. Being able to share this with my VP and CRO for feedback and strategy. Gong is the ESPN highlight reel of my demo performances.
Great platform for understanding our sales
What do you like best about the product?
It is awesome to review our sales team's ability to provide powerful presentations and understand what the customer says and views
What do you dislike about the product?
So far, I have not found a negative in the platform.
What problems is the product solving and how is that benefiting you?
Gong solves our ability to understand how our sales and customer service teams answer actual customer questions and concerns.
Keeping me in check
What do you like best about the product?
Gong is the best assistant! I review my calls after each meeting; it's a great tool for zeroing in on deliverables.
What do you dislike about the product?
Sometimes it takes a few hours for the meeting to download.
What problems is the product solving and how is that benefiting you?
It is a great tool to review all conversations had by other teammates with a customer before my meeting.
Amazing Tool to Review Calls and Learn from Colleagues
What do you like best about the product?
Gong continues to be very useful for me to access my past calls and learn from calls made by my colleagues. Reviewing a past call is really helpful too in advance of a follow up call.
What do you dislike about the product?
Sometimes I get a little frustrated using search feature to find certain calls or ones that touched on a certain subject.
What problems is the product solving and how is that benefiting you?
Learning from seasoned colleagues and reviewing past calls
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