Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Game changer sales tool
What do you like best about the product?
How intelligent the recording analysis is, great for personal development as well as quickly navigating to the key info from previous calls.
What do you dislike about the product?
Nothing springs to mind in terms of dislikes.
What problems is the product solving and how is that benefiting you?
Nothing goes amiss now from sales calls - less pressure on note taking, more time to focus on the call itself.
Instant and digestable feedback, which before would only be possible by having someone else sit on the call.
Instant and digestable feedback, which before would only be possible by having someone else sit on the call.
Recommendations to others considering the product:
At least get the trial going asap.
Great tool and product
What do you like best about the product?
Great to give teams feedback and track sales cycle.
What do you dislike about the product?
We are missing role permissions that will allow certain users limited view.
What problems is the product solving and how is that benefiting you?
It helps a lot when we onboard new employees or handover accounts from AES.
Great tool for feedback sharing.
Great tool for feedback sharing.
Very automated and gets the job done
What do you like best about the product?
It will automatically record and share calls with others on your team. You can also listen in on calls as well.
What do you dislike about the product?
the platform is getting a little complicated. Gong is trying to become a BI tool and analyze too much. I think it should just be dumbed down and simplified. Very confusing to navigate.
What problems is the product solving and how is that benefiting you?
Listening to calls for compliance reasons
A great tool for team selling and coaching
What do you like best about the product?
I love how easy to use and intuitive the main functions of Gong are. It is very easy to teach reps how to use it and it has become a staple in their daily work lives.
What do you dislike about the product?
The "Deals" and "Activity" pages are a little clustered and hard to follow. Additionally some configuration with recording consent - using the consent page specifically. You can not select specific users to have the consent page which would be nice.
You can also not export anything from the Stats page.
You can also not export anything from the Stats page.
What problems is the product solving and how is that benefiting you?
Gong has allowed us to share best practices among all sales reps, and expedite onboarding through the use of real life selling examples. Commenting and tagging is also a great feature for team selling and for everyone on an opportunity to know what's going on.
Recommendations to others considering the product:
Gong is a great tool especially in the conditions of today's world where everything is virtual. This tool makes conversations with customers easily visible across the business and streamlines coaching and 1:1 conversations. For conversation intelligence and coaching Gong is the best. They are working to get more sophisticated with their product and those changes definitely still have some kinks to work out but for the most basic functions there isn't a better way to go.
Valuable Learning Tool
What do you like best about the product?
I like that you can share the calls with your colleagues or director. It has been a useful tool to learn about better practices and also help refine your calls.
What do you dislike about the product?
There isn't really anything I dislike about it.
What problems is the product solving and how is that benefiting you?
I am able to hear how I sound and bring any calls where I am pausing or unsure how to handle objections to my manager. From there we can roleplay and really breakdown how my calls can be better. This also allows our team to run classroom activities while we are out of the office and we can submit calls for different learning purposes.
Recommendations to others considering the product:
I recommend using Gong as a way to not only track what your sales team is doing but you can also ensure they are doing things the right way. As a salesperson, you can analyze where you went wrong or where you can do better.
Gong is great product for coaching
What do you like best about the product?
Gong really makes it easy to coach reps on a daily basis. The new activity and deals features are a great addition to call recording functionality. I have used both Gong and Chorus and think that Gong is the better overall platform.
What do you dislike about the product?
Gong really has everything that you need and more so there is not much to complain about. There are just some features that we do not use yet. For example, I would like to get better at using the feedback and coaching tools within the platform - they have scorecards and different ways to promote coaching but we have not leveraged those features yet.
What problems is the product solving and how is that benefiting you?
Gong helps me as a Sales Manager as I can stay up to date on deals without having to do in-depth deal reviews on every opportunity. It also helps me provide more consistent feedback and coaching for my team.
Believe the Hype: It’s A Must Have
What do you like best about the product?
-data and insights are superior to other tools
-deal intelligence is a substantial value
-they respond via roadmap quickly and are well-funded
-deal intelligence is a substantial value
-they respond via roadmap quickly and are well-funded
What do you dislike about the product?
some missing low hanging fruit:
-would like to see trends in analytics for individuals/teams in charts
-deal intelligence is good, but needs better sorting functionality and integration with SFDC (in fairness we haven’t explored this as much as we should)
-I don’t see as much aggregated data as I would like re: their customer base
***I am told roadmap addresses the first and happy to he patient in the other 2***
-would like to see trends in analytics for individuals/teams in charts
-deal intelligence is good, but needs better sorting functionality and integration with SFDC (in fairness we haven’t explored this as much as we should)
-I don’t see as much aggregated data as I would like re: their customer base
***I am told roadmap addresses the first and happy to he patient in the other 2***
What problems is the product solving and how is that benefiting you?
-removing the “fog” of ground truth versus sale rep truth
-better visibility across all departments into what our customers are saying
-we on-boarded our entire CSM team 2 months into our term.
-better visibility across all departments into what our customers are saying
-we on-boarded our entire CSM team 2 months into our term.
Recommendations to others considering the product:
Look at new data you are getting that isn’t just sitting in SFDC or any other “data lake.”
Great way to become better at Cold Calls and Qualifications
What do you like best about the product?
The analytics is pretty good, as they help me to better understand my mistakes and areas for improvement.
Gong helps with the following:
Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience.
I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking.
Besides this, it helps to jump easily on certain parts of the call.
Other good things are comments, which enable managers to give feedback.
One of the things I really like is the opportunity to listen to the calls from our more experienced colleagues and to get a better understanding of the technical overview, including objection handling, how to answer certain questions, and finally how to lead the conversation in the right direction.
Gong helps with the following:
Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience.
I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking.
Besides this, it helps to jump easily on certain parts of the call.
Other good things are comments, which enable managers to give feedback.
One of the things I really like is the opportunity to listen to the calls from our more experienced colleagues and to get a better understanding of the technical overview, including objection handling, how to answer certain questions, and finally how to lead the conversation in the right direction.
What do you dislike about the product?
Not many things that I could think of.
Sometimes, maybe the voice quality is a bit lower than expected.
Sometimes, maybe the voice quality is a bit lower than expected.
What problems is the product solving and how is that benefiting you?
I'm trying to use Gong as a tool that will help me to analyze calls - both from my colleagues and from myself. That's the only way to become better at objection handling.
It's good to hear the calls from more experience colleagues, to get some tips and tricks and to foster further growth of a group.
It's good to hear the calls from more experience colleagues, to get some tips and tricks and to foster further growth of a group.
Great insights for marketing teams too
What do you like best about the product?
i like the auto transcription, keyword analysis, and just the whole user experience of using it.
What do you dislike about the product?
nothing really to dislike. sales call recording and AI analysis is a must these days this is a great option.
What problems is the product solving and how is that benefiting you?
from a marketing perspective, we get to see what customers are actually saying and feed that back into our content and campaigns.
Transcriptions are a lifesaver
What do you like best about the product?
I love the call transcription. my brain is basically mush by the end of the day and having the transcription to search for keywords from a call is a lifesaver. Love not having to go back and listen to the entire call the try and find one piece of info.
Next steps feature is also AWESOME. Though the action item notification could be more detailed within the email. I don't love having to go into the Gong app to see them all. Also love that the mascot is a bulldog.
Next steps feature is also AWESOME. Though the action item notification could be more detailed within the email. I don't love having to go into the Gong app to see them all. Also love that the mascot is a bulldog.
What do you dislike about the product?
Our "call coaching recorder" sometimes fails to show up on calls. Occasionally, calls get missed. I don't know if there's any way to add call coaching recorder once the meeting has started. Colors of the interface are kind of intense on the call recording view.
Transcription isn't always accurate, but that is to be expected.
Transcription isn't always accurate, but that is to be expected.
What problems is the product solving and how is that benefiting you?
Detailed follow-up and actionable next steps! No more wasting time scrolling back through call recordings..
Recommendations to others considering the product:
Keep improving the action items feature!! love it. Also transcriptions are great, keep improving there.
showing 1,231 - 1,240