Gong
Gong.ioExternal reviews
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Robust Sales Tool - Good for documentation , quick reference, and team training
What do you like best about the product?
I like that I can leave comments in certain parts of the call and tag my team member when I need their input. I also like that I can quickly jump to the parts of the call where we're discussion pricing or they give an objection. When I want to refresh my talk track, I can check and see how more senior reps are handling objections or setting up their calls. I also benefited from the metrics and best practices, in the beginning, to ensure I wasn't speaking too much and reminding me to ask more questions.
What do you dislike about the product?
I don't think the AI transcription tool is that useful. I talk to a global pool of business owners from India, South Africa, Spain, etc, and because of that I can't search for specific words in the call transcript easily or use the text to pull out takeaways.
I also find the way the bot chimes in at the beginning of a call and takes up a whole section of my screen extremely annoying. I wish I could minimize this or that there was just a small highlight at the beginning that showed the call was being recorded not a vocal bot.
I also find the way the bot chimes in at the beginning of a call and takes up a whole section of my screen extremely annoying. I wish I could minimize this or that there was just a small highlight at the beginning that showed the call was being recorded not a vocal bot.
What problems is the product solving and how is that benefiting you?
We piloted it to see where we could improve as salespeople. At first, the metrics were very insightful but over time I've paid less attention to them. For example, customer story, impatience, and so on. Training and quick recaps of past conversations. It's good for revisiting sections of a conversation quickly.
Recommendations to others considering the product:
It's great when you want more visibility into what your remote reps are doing and areas you need to coach them on as well without having to join each call or share Google files.
One of the easiest tools to use in our tech stack
What do you like best about the product?
Gong's onboarding process was unbelievable. It was all set up for me when I started using it—it was truly a click of a button. I especially like the transcription and searchability for keywords, as well as the robust performance recommendations for my call style.
What do you dislike about the product?
Being in Services, I do feel like it is more of a sales-oriented tool. My calls have tags such as "Closed Lost" and "Closed Won" on them, which don't mean anything to my role, since I work with customers post-sale. This may have to do with how my company set it up, but it would be helpful if there was a more customized experience for each user.
What problems is the product solving and how is that benefiting you?
Automatic call recordings, reviewing past discussions to fill in and review call notes, team collaboration and training, improvement on soft skills.
Great Product but Needs Different Profiles
What do you like best about the product?
Great product for listening to calls. Really useful to be able to see how much each person is talking on a call, and great to have call transcriptions to understand time spent on topics, etc
What do you dislike about the product?
I'm not on our sales team but it's still set up to automatically record every call with external parties. Many of these aren't sales calls, and shouldn't be recorded, but I still have to manually kick Gong out of the meeting every time. There should be a way to set me up with an "observer" profile on Gong so that it doesn't automatically try to record all of my calls.
What problems is the product solving and how is that benefiting you?
Core product is recording our sales reps' calls, and it's been great to have all of their calls recorded. Additional features around searchability, talk time, etc are extremely helpful.
Recommendations to others considering the product:
Good product, but be clear on who needs to be set up to record calls.
Running a sales team with out going is like going on a hike in the dark woods at night
What do you like best about the product?
Ability to share calls with colleagues so that they can hear first hand from prospects.
The ability to having call snippets shared with me are also great but more important is the analytics.
The ability to having call snippets shared with me are also great but more important is the analytics.
What do you dislike about the product?
could use a better salesforce integration
What problems is the product solving and how is that benefiting you?
team productivity
Recommendations to others considering the product:
Make sure to know how many users will be using the system
Gong - Great Development Tool
What do you like best about the product?
Being able to listen to calls, evaluate processes and acknowledge key points for growth. I also appreciate the ability to search key words, increase the speed, and find common words.
What do you dislike about the product?
Some of the measurements do not apply to my job.
What problems is the product solving and how is that benefiting you?
I am aware of common responses, areas of growth to enhance future calls and support.
Recommendations to others considering the product:
Don't be afraid to use this tool to grow!
Good product
What do you like best about the product?
Love that I can listen to colleagues calls and share them with my managers. We all benefit from this.
What do you dislike about the product?
The video function didn't net many positive results.
What problems is the product solving and how is that benefiting you?
As a sales team, we help each other by sharing our calls and strategizing with each other.
Recommendations to others considering the product:
This will ramp up your sales process more than any other service out there
Great Software!
What do you like best about the product?
The software is simple but provides a great deal of transparency for our organization! The platform is easy to train on and helps to reduce the ramp period for new hires and saves the company money. The ability to create libraries of calls is fantastic! It is simple to flag calls for coaching and give the whole floor access to them.
What do you dislike about the product?
I wish the transcript feature was a little better. The word count and picking up certain words is often a little off.
What problems is the product solving and how is that benefiting you?
Our organization is using Gong to reduce ramp time for a new hire, create more efficient AEs, and build a stronger SDR team. The benefits of the program are being able to have a completely remote team and have accountability and transparency into the day to day activities. It has allowed our SDR team to become stronger by listening to the sales conversation and allowing the AE team to give direct feedback on the appointments being set.
Recommendations to others considering the product:
use all of the features and have the entire staff trained on things when you implement it!
Gong saves me time!
What do you like best about the product?
Gongs ability to put the conversation in text format saves me countless time. I'm able to search for keywords with simple command F. Often times if reps need to refer back to a call for a key part (such as a phone number given by the customer), instead of listening to the call, we can look at the call script.
Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to calls because of the work to listen to one call (downloading vs 1 click with Gong)
Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to calls because of the work to listen to one call (downloading vs 1 click with Gong)
What do you dislike about the product?
Gong cant look at multiple calls at once. I wish it would look at the customer level rather than the call level. ie: we have QA requirements that only need to be done on 1 call with a customer, and our reporting is off b/c we are not looking at all calls with that customer
I also wish the reporting was more customizable. ie: I would love to look at month over month or quarter over quarter trends of reps performance, keyword usage, etc.
I also wish the reporting was more customizable. ie: I would love to look at month over month or quarter over quarter trends of reps performance, keyword usage, etc.
What problems is the product solving and how is that benefiting you?
QA is the biggest problem we can now solve. Prior to gong we had no visibility.
As a manager, I can quickly go into Gong and search for keywords and start listening to specific sections without having to spend countless time trying to find what im looking for
As a manager, I can quickly go into Gong and search for keywords and start listening to specific sections without having to spend countless time trying to find what im looking for
Recommendations to others considering the product:
What's your time worth?
Using Gong for call coaching
What do you like best about the product?
I like being able to look back in calls by keywords and remember info from past customer conversations
What do you dislike about the product?
the time it takes calls to load, but that's understandable
What problems is the product solving and how is that benefiting you?
the time i spend talking vs the prospect % time talking
Recommendations to others considering the product:
I would tag notes on the exact part of the call you are referring to it helps you stay organized and keep info at hand. We create folders for each sales team to do weekly reviews and give feedback.
Powerful Tool that Empowers me to Focus on my Customer rather than Taking Notes
What do you like best about the product?
I like that Gong automatically joins my calls and begins recording the moment the meeting starts. I do not need to fumble around with pressing record or getting part of the way into my meeting only to realize I forgot to press record.
What do you dislike about the product?
I need to enter the web interface to cancel the recording of a call instead of being able to click on a link in an email. I wish there was a simple way to cancel the recording of a call without needing to launch the web app. Also Gong did not have SSO enabled. Could be the way our organization implemented the tool.
What problems is the product solving and how is that benefiting you?
Gong allows me to have better conversations with my customers. Instead of focusing on taking notes and capturing everything my customer says, I can instead focus on listening and asking good questions, leading to more thoughtful and better overall conversations. Also, Gong allows me to quickly review calls and see who was speaking during different portions of the call. The ability to quickly review a call for information I missed or want to review again is priceless.
Recommendations to others considering the product:
This is a very powerful tool that will allow people in your organization to have better conversations with customers. It extends the capability of meeting recordings immensely and I'd absolutely recommend any company looking for a robust call recording tool to give Gong a serious look.
We use Zoom as well and the recording capability is light-years ahead.
We use Zoom as well and the recording capability is light-years ahead.
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