Gong
Gong.ioExternal reviews
6,558 reviews
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gong is an excellent platform
What do you like best about the product?
gong is an excellent platform that allows us to obtain insights to train our work with excellence
What do you dislike about the product?
I have no negative comments about gong after all it is very useful
What problems is the product solving and how is that benefiting you?
find the gaps using gong tools to be able to work on the flaws of the operation
Awesome application
What do you like best about the product?
Ability to see calls live on air as well as review calls from not just you but from your team as well. The transcript and numbers being recorded down with the filters as well
What do you dislike about the product?
nothing really i think gong overall is a well built app that provides a lot of experience to inexperienced people. i would like to see maybe more filter in place
What problems is the product solving and how is that benefiting you?
listening to sales calls and being able to pick up on certain phrases and how to use tonality. Studying the way of how to do sales techniques and everything like
With Gong, you can focus on being present during your calls with no worries of missing any notes!
What do you like best about the product?
Being able to take notes after the meeting so that I can be more present.
What do you dislike about the product?
I think I dislike the feeling of being recorded, but am quickly getting over that.
What problems is the product solving and how is that benefiting you?
Gong is making the sales process more robust. Being able to go back and watch my meetings to better prepare for the next meeting is a huge benefit.
Tammy Liu Review
What do you like best about the product?
I would recommend GONG because of how seamless the browser and accessibility are enabled on the site. It is set up where I can easily find important calls. As well as, setting up folders make filtering easier for me to review specific categories. Overall, GONG to me is a great benefit to use to help me review calls and demos I could demonstrate in the future. It is entirely used as a resource for me on my regular schedule just because reviewing my team's conversations does help in improvement on my end.
What do you dislike about the product?
I dislike the inaccurate transcript translation. Only because when it is needed most for me to understand a conversation the transcript is either cut out or translated incorrectly.
What problems is the product solving and how is that benefiting you?
I am unsure what GONG is in the process of solving but, a great help would be a human verification to evaluate conversations to be translated correctly. Also, if the video be shifted to a transparent image when I pull up the transcript would make paragraphs easier to read.
Great tool for sales and internal collaboration with post-sale teams
What do you like best about the product?
Ability to search keywords as part of questions. The level of search customization is truly outstanding. I can filter by topics, speakers, dates, and even opportunity stages. Gong also allows me to get insights through AI on all my opportunities for the year and quarter. It spots risk based on historical data, not only about things that have been said or not brought up but also analyzes who has been involved in every opportunity to give me a thorough analysis of the health of my business. I really like how I can share snippets of calls with both internal and external stakeholders, while gaining visibility on how much of the recording the viewed and who was the person that accessed it.
What do you dislike about the product?
Nothing so far. Sometimes calls don't sync properly with Zoom but you can always download and upload manually. I don't see any major issues as of now, they are also constantly adding new features and making the platform more intuitive + with each rollout they ask for feedback which makes for a healthy positive loop. I've been a Gong user for 3 years now in multiple organizations and have seen the platform grow.
What problems is the product solving and how is that benefiting you?
Having to take notes during calls is a thing of the past, now I can actually focus on having conversations. It solves having to paraphrase to managers or peers what clients said. It is also incredibly helpful to be able to replay recording at an accelerated speed.
Amazing sales tool
What do you like best about the product?
There are many things to like about Gong. In my opinion, the searchable library function is the most helpful.
What do you dislike about the product?
It's hard to think of a feature that isn't useful but maybe the Assist function.
What problems is the product solving and how is that benefiting you?
For new hires, it makes it easy to find calls to train with.
An awesome experience! If not the best, Gong is one of the best tools in the SaaS industry.
What do you like best about the product?
Recording, sharing snippets from video recording, searching relevant calls, smoothing the sales process and training.
What do you dislike about the product?
If the videos can get recorded faster, it'll be a tremendous experience.
What problems is the product solving and how is that benefiting you?
Sales process, demo videos, training and snippets.
Great insight into our business
What do you like best about the product?
I love the deal insights. This gives me visibility into deals in progress that I can't see without asking the reps. The coaching opportunities that have come from it have been incredibly beneficial.
What do you dislike about the product?
There is a lot of data and calls to wrap your head around, so while it's very insightful we probably just need to find a better way to use the libraries to be more efficient.
What problems is the product solving and how is that benefiting you?
With an 8 person I don't have the opportunity to sit on as many prospect calls as I'd like, so Gong gives me the ability to broaden my coaching and enforce enablement sessions.
GREAT
What do you like best about the product?
Listening to other team member's calls as a newcomer is very insightful. I love going back to my calls for detailed recaps and feedback on how to improve.
What do you dislike about the product?
So far I appreciate all of Gongs features. I wish the detector was a bit more accurate.
What problems is the product solving and how is that benefiting you?
Its making it way easier to provide detailed recaps.
Gong is an essential tool.
What do you like best about the product?
Take calls without the need to focus on notes.
Skim through recordings quickly.
Share recordings easily.
Works seamlessly.
Skim through recordings quickly.
Share recordings easily.
Works seamlessly.
What do you dislike about the product?
Nothing is bad about gong it works really well!
What problems is the product solving and how is that benefiting you?
Gong helps us pick up deals that had gone cold and being able to watch the call is way more useful than reading old notes.
Gong also helps us focus on the customer problems rather than focus on noting everything down.
Gong also helps us focus on the customer problems rather than focus on noting everything down.
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