Gong
Gong.ioExternal reviews
6,454 reviews
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Gong has been great in allowing me to learn from my own calls and learn calls of others
What do you like best about the product?
Being able to listen back to my calls to pick up details I wasn't able to write down, as well as being able to share calls between colleagues
What do you dislike about the product?
Sometimes the transcript feature isn't 100% right, however it means I can search for keywords to locate a specific section of a call
What problems is the product solving and how is that benefiting you?
Product training and objection handling are two problems, as I can learn from those who excel in such areas
Gong has made the collaborating learning process so much more efficient!
What do you like best about the product?
The transcription of each call makes reviewing them a breeze. My team is able to tag each other in calls so we can drill down into the specifics of what went right and what, ultimately, went wrong. The comment section allows us to work together - and remotely - on the same call or account
What do you dislike about the product?
Gong is a little slow to import and transcribe the calls. Sometimes when I search for specific call, I cannot find it. This is frustrating because my team wants to utilize the tool as much as possible, and as quickly as possible.
What problems is the product solving and how is that benefiting you?
Improves communication between different sales phases. The recording feature allows executives to listen to calls, while the transcript allows the sales team to have and reference past calls during next steps.
The intelligence behind the software is incredible.
What do you like best about the product?
Gong allows you to get to the right calls quickly.
What do you dislike about the product?
It is not super intuitive. It takes some training and practice. I am still not sure what all is possible.
What problems is the product solving and how is that benefiting you?
Sales calls and coaching.
Recommendations to others considering the product:
If you value coaching inside or outside reps on their conversations Gong is a great option
Great tool for learning
What do you like best about the product?
The most helpful thing about Gong is the reality of your conversations when listening to them on replay. Most reps have an idea of what they sound like on the phone but Gong does an excellent job of highlighting the highs and lows of your conversation with a prospect. The way Gong achieves this is by breaking down segments of the conversation into "buckets" of the topic being discussed. This can range from "small talk" to "Pricing" and everything in-between. I find this helpful when reviewing my own calls to see where I may have steered the conversation the wrong way and how to use this feedback improve on future calls.
What do you dislike about the product?
Gong has a transcript feature that allows you to read the text from a call rather than listening to audio. The voice-to-text technology isn't always the most accurate and sometimes words or whole phrases are misspelled or left out.
What problems is the product solving and how is that benefiting you?
The sales team I'm on uses Gong daily to review cold calls and socialize internally both good and bad cold calls. This has helped our outbound BDR organization get better at cold calling by allowing struggling reps to mimic and learn what successful reps are doing on their cold calls. We also have a Gong library that is growing every week and is turning into a great resource with a large sample size for new reps to learn from and old reps to tap back in to.
Short cut to be data driven
What do you like best about the product?
I love the content of the Point of Interest menu. This helps me make sure that I am on top of my to-do for every op.
Also the fact that you can see all communication in one place as well as see the talk times
This product has gone from being a call recorder to being a central tool in my daily workflow
Also the fact that you can see all communication in one place as well as see the talk times
This product has gone from being a call recorder to being a central tool in my daily workflow
What do you dislike about the product?
Call searching can be difficult. Added filter capabilities would be a plus
Sometimes the tips are spot on - sometimes not
Sometimes the tips are spot on - sometimes not
What problems is the product solving and how is that benefiting you?
Call analysis and followup
Gong helps me make sure that I follow up on all call in the best possible way
Also let's me share demonstrations with prospective customers and colleagues
Gong helps me make sure that I follow up on all call in the best possible way
Also let's me share demonstrations with prospective customers and colleagues
Recommendations to others considering the product:
This is a great tool for any high volume business that makes a lot of calls. This will let you integrate Gong into your daily workflow to ensure best follow-up practices and will give you tips on how to improve
Perfect software for improving your sales calls!
What do you like best about the product?
- Ability to request feedback from your peers and manager, as well as yourself
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Aesthetics of the platform is pleasing
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Aesthetics of the platform is pleasing
What do you dislike about the product?
While easy to use for the most part, sometimes accessing calls from Gong directly is difficult. It could be user error, but I do still think it should be a bit more user friendly in that aspect.The transcribing can be quite off at times.
What problems is the product solving and how is that benefiting you?
- Ability to request feedback from your peers and manager, as well as yourself
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Being able to gain self awareness of my approach to sales conversation
- Being able to create a customized score card for the team I am on is great.
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Being able to gain self awareness of my approach to sales conversation
- Being able to create a customized score card for the team I am on is great.
Recommendations to others considering the product:
This is a great software to help yourself (as a sales person) or your salespeople become self aware of their sales calls and improve tremendously. I have seen my co-workers improve because we now have access to a software that holds us accountable to those improvements, allows us to go back and look at feedback we have received, so we can keep track of it, and to use it as a learning tool for new people that join our team! I highly recommend using Gong!
No other call coaching tool like it!
What do you like best about the product?
Gong is the ultimate call coaching tool for sales. The interface, dashboard, features on call playback, etc help me to effectively scale-coach my team. Gong continuously evolves its product to drive intelligence on call trends and be useful to managers. Also from a rep perspective, best way to take notes and have dialogue with their leaders on their calls.
What do you dislike about the product?
I believe this may have to do with our internal restrictions but we now have to manually add the Gong assistant to record calls which has missed a number of calls unfortunately.
What problems is the product solving and how is that benefiting you?
Scaling call coaching centered around specific topics.
Very helpful sales tool
What do you like best about the product?
Ability to listen back to calls so you do not need to take as detailed notes, ability to find out background information from previous conversations, and being able to listen to other reps on the team to see how they approach different scenarios. Being able to go back immediately after the call to clear up any confusion is a great feature to have in such a fast paced environment. Also, with the ability to record and send calls to clients, if there is any he said/she said in regards to the sales rep not disclosing anything in the contract, helps save a lot of sales and frustration in the long run.
What do you dislike about the product?
The recording robot sometimes chimes in mid sentence letting everyone know the call is being record (if that feature is enabled). Also, the speech to text function doesn't always capture the true conversation which then requires you to go through and listen to that segment of the call. The integration with Salesforce is not always accurate on how Gong is tracking ongoing activity on the opportunity in Salesforce.
What problems is the product solving and how is that benefiting you?
Learning from past conversations and growing as a sales rep. I realized that after listening to my calls, I have become more patient in giving my responses to the client. Being able to get statistics on your calls, I.e, patience, talk ratio, etc has made me a more effective speaker not only in the office but in my personal life as well.
Recommendations to others considering the product:
Highly recommend for any sales training and continued training throughout your career. This tool has served invaluable during the on boarding process, especially during the COVID-19 era. This tool allows reps to stay connected and learn while remaining remote.
Easy to use
What do you like best about the product?
Incredibly simple to track keywords throughout the script
What do you dislike about the product?
Definitely easy to schedule, easy integration, no issues
What problems is the product solving and how is that benefiting you?
Listening to other calls to identify the best strategies for sales tactics.
Gong From AE Perspective
What do you like best about the product?
I like the call recording and transcript feature of Gong. Allows me to self coach and keep track of next steps I may have missed on calls.
What do you dislike about the product?
I dont like that every person has to have an account that I share content from Gong with.
What problems is the product solving and how is that benefiting you?
I am solving holes that our CRM has in tracking deals, conversations and overall relationships with customers.
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