Gong
Gong.ioExternal reviews
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Great Product but Needs Different Profiles
What do you like best about the product?
Great product for listening to calls. Really useful to be able to see how much each person is talking on a call, and great to have call transcriptions to understand time spent on topics, etc
What do you dislike about the product?
I'm not on our sales team but it's still set up to automatically record every call with external parties. Many of these aren't sales calls, and shouldn't be recorded, but I still have to manually kick Gong out of the meeting every time. There should be a way to set me up with an "observer" profile on Gong so that it doesn't automatically try to record all of my calls.
What problems is the product solving and how is that benefiting you?
Core product is recording our sales reps' calls, and it's been great to have all of their calls recorded. Additional features around searchability, talk time, etc are extremely helpful.
Recommendations to others considering the product:
Good product, but be clear on who needs to be set up to record calls.
Running a sales team with out going is like going on a hike in the dark woods at night
What do you like best about the product?
Ability to share calls with colleagues so that they can hear first hand from prospects.
The ability to having call snippets shared with me are also great but more important is the analytics.
The ability to having call snippets shared with me are also great but more important is the analytics.
What do you dislike about the product?
could use a better salesforce integration
What problems is the product solving and how is that benefiting you?
team productivity
Recommendations to others considering the product:
Make sure to know how many users will be using the system
Gong - Great Development Tool
What do you like best about the product?
Being able to listen to calls, evaluate processes and acknowledge key points for growth. I also appreciate the ability to search key words, increase the speed, and find common words.
What do you dislike about the product?
Some of the measurements do not apply to my job.
What problems is the product solving and how is that benefiting you?
I am aware of common responses, areas of growth to enhance future calls and support.
Recommendations to others considering the product:
Don't be afraid to use this tool to grow!
Good product
What do you like best about the product?
Love that I can listen to colleagues calls and share them with my managers. We all benefit from this.
What do you dislike about the product?
The video function didn't net many positive results.
What problems is the product solving and how is that benefiting you?
As a sales team, we help each other by sharing our calls and strategizing with each other.
Recommendations to others considering the product:
This will ramp up your sales process more than any other service out there
Great Software!
What do you like best about the product?
The software is simple but provides a great deal of transparency for our organization! The platform is easy to train on and helps to reduce the ramp period for new hires and saves the company money. The ability to create libraries of calls is fantastic! It is simple to flag calls for coaching and give the whole floor access to them.
What do you dislike about the product?
I wish the transcript feature was a little better. The word count and picking up certain words is often a little off.
What problems is the product solving and how is that benefiting you?
Our organization is using Gong to reduce ramp time for a new hire, create more efficient AEs, and build a stronger SDR team. The benefits of the program are being able to have a completely remote team and have accountability and transparency into the day to day activities. It has allowed our SDR team to become stronger by listening to the sales conversation and allowing the AE team to give direct feedback on the appointments being set.
Recommendations to others considering the product:
use all of the features and have the entire staff trained on things when you implement it!
Gong saves me time!
What do you like best about the product?
Gongs ability to put the conversation in text format saves me countless time. I'm able to search for keywords with simple command F. Often times if reps need to refer back to a call for a key part (such as a phone number given by the customer), instead of listening to the call, we can look at the call script.
Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to calls because of the work to listen to one call (downloading vs 1 click with Gong)
Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to calls because of the work to listen to one call (downloading vs 1 click with Gong)
What do you dislike about the product?
Gong cant look at multiple calls at once. I wish it would look at the customer level rather than the call level. ie: we have QA requirements that only need to be done on 1 call with a customer, and our reporting is off b/c we are not looking at all calls with that customer
I also wish the reporting was more customizable. ie: I would love to look at month over month or quarter over quarter trends of reps performance, keyword usage, etc.
I also wish the reporting was more customizable. ie: I would love to look at month over month or quarter over quarter trends of reps performance, keyword usage, etc.
What problems is the product solving and how is that benefiting you?
QA is the biggest problem we can now solve. Prior to gong we had no visibility.
As a manager, I can quickly go into Gong and search for keywords and start listening to specific sections without having to spend countless time trying to find what im looking for
As a manager, I can quickly go into Gong and search for keywords and start listening to specific sections without having to spend countless time trying to find what im looking for
Recommendations to others considering the product:
What's your time worth?
Using Gong for call coaching
What do you like best about the product?
I like being able to look back in calls by keywords and remember info from past customer conversations
What do you dislike about the product?
the time it takes calls to load, but that's understandable
What problems is the product solving and how is that benefiting you?
the time i spend talking vs the prospect % time talking
Recommendations to others considering the product:
I would tag notes on the exact part of the call you are referring to it helps you stay organized and keep info at hand. We create folders for each sales team to do weekly reviews and give feedback.
Powerful Tool that Empowers me to Focus on my Customer rather than Taking Notes
What do you like best about the product?
I like that Gong automatically joins my calls and begins recording the moment the meeting starts. I do not need to fumble around with pressing record or getting part of the way into my meeting only to realize I forgot to press record.
What do you dislike about the product?
I need to enter the web interface to cancel the recording of a call instead of being able to click on a link in an email. I wish there was a simple way to cancel the recording of a call without needing to launch the web app. Also Gong did not have SSO enabled. Could be the way our organization implemented the tool.
What problems is the product solving and how is that benefiting you?
Gong allows me to have better conversations with my customers. Instead of focusing on taking notes and capturing everything my customer says, I can instead focus on listening and asking good questions, leading to more thoughtful and better overall conversations. Also, Gong allows me to quickly review calls and see who was speaking during different portions of the call. The ability to quickly review a call for information I missed or want to review again is priceless.
Recommendations to others considering the product:
This is a very powerful tool that will allow people in your organization to have better conversations with customers. It extends the capability of meeting recordings immensely and I'd absolutely recommend any company looking for a robust call recording tool to give Gong a serious look.
We use Zoom as well and the recording capability is light-years ahead.
We use Zoom as well and the recording capability is light-years ahead.
Gong is great
What do you like best about the product?
The capability to view your call and the transcript. The product is easy to use and understand. The audio quality is great and joins your call without you needing to remember to add it.
What do you dislike about the product?
The UI can be somewhat cluttered when searching for different calls within your organization. The searching capabilities can be somewhat confusing
What problems is the product solving and how is that benefiting you?
We use Gong to record our calls and review it afterward. Easy to use, very intuitive and you don't have to remember to add it to any of your customer calls.
Gong will help you listen better
What do you like best about the product?
- Call metrics are a nice way to see where you can improve
- SFDC integration is a great way to track opportunities through conversations
- Sped up playback to help with note taking after the fact for more fluid conversations in the moment
- Timestamped comments for feedback from management
- SFDC integration is a great way to track opportunities through conversations
- Sped up playback to help with note taking after the fact for more fluid conversations in the moment
- Timestamped comments for feedback from management
What do you dislike about the product?
Transcription function is bad, borderline useless if you're speaking industry specific jargon with abbreviations and non-colloquial terminology or speaking to anyone with an accent. This is probably universal to any call recording software platforms, though.
What problems is the product solving and how is that benefiting you?
- Call recording is a blessing for note taking and prep
- Ability to learn from peer calls in hindsight
- Ability to learn from peer calls in hindsight
Recommendations to others considering the product:
This review is for a sales use case, keep that in mind if your goal is for other purposes.
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