Gong
Gong.ioExternal reviews
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Gong Runs Seamlessly and is Smart!
What do you like best about the product?
I love that Gong records and analyzes my calls in the background, so that I can later review them and see areas for improvement. Probably my favorite part about that is the "stats" area where it tracks how engaged I was with the customer, how "patient" I was in responding to the customer, and what the talk ratio was between the customer and I. This is actionable data and allows me to see trends for where I need to tighten things up and where I'm doing well.
I also love that Gong shows up on the call as a "note taker". This comes across as very natural for customers and they often comment that they think it's cool we have an app to take notes and record the convo. This somehow comes across as more of a logical explanation than even recording it on Zoom, as just about anyone can see the value in taking notes.
I also love that Gong shows up on the call as a "note taker". This comes across as very natural for customers and they often comment that they think it's cool we have an app to take notes and record the convo. This somehow comes across as more of a logical explanation than even recording it on Zoom, as just about anyone can see the value in taking notes.
What do you dislike about the product?
Video recording quality is pretty low sometimes- transcription is decent, but still has a ways to come. Also get a whole lot of emails from Gong- I know I can update my subscriptions, but it's just one more to manage, and frankly, the emails I get from them aren't super valuable to start with.
What problems is the product solving and how is that benefiting you?
I'm solving the problem of self coaching and improvement as a Sales rep. It's easier than ever to improve and know where to focus my efforts.
Incredible Tool
What do you like best about the product?
Every sales team should have this sort of conversational intelligence. Clean interface, easy navigation, and product features are second to none.
What do you dislike about the product?
Mobile interface can be a bit laggy at times. Hoping this cleans up soon!
What problems is the product solving and how is that benefiting you?
Following the entire sales cycle, not only as a system of record, but when utilized with Outreach, gives the ability to act on the necessary motions with the intelligence of the platform.
Recommendations to others considering the product:
When utilizing with a Sales Engagement Platform like Outreach this creates a power stack for any sales team looking to drive more revenue.
Great tool for learning and coaching with strong UI
What do you like best about the product?
Our reps and managers love the "Deals" board view. It pulls in CRM info and highlights a timeline view of all communication cross-channel with a prospect/customer and how much you're speaking with different stakeholders at a particular company. The stats page is another favorite as it shows key trends across users by team.
What do you dislike about the product?
Would be great if the system could reflect all the different places communication happened like LinkedIn and text for the "Deals" board. Also wish their conference integration worked with unique zoom links instead of having users manually add the Chrome conferencing extension.
What problems is the product solving and how is that benefiting you?
Having a central repository of external facing recordings that's transcribed and made discoverable based on user, CRM, words/trackers, etc. creates a collaborative environment, makes it easier to learn from others, and surface opportunities for coaching.
Love/Hate
What do you like best about the product?
As a salesperson, I have a love hate relationship with the tool. I use it frequently to understand the customer nuances, tone and underlying motivations. As a training tool, it offers excruciating detail into your performance on the call and illustrates where you can improve. This level of understanding is a double edged sword as I see clearly where improvements can be made....my managers can as well......
I use it as means to reengage with customers to focus by sending choice snippets and copies to my direct contact and other stakeholders. In effect, it's a selling tool and keeps the solution top of mind, maps the solution to the problem, and uses the clients own word to sell themselves.
As much as I hate hearing my own voice, I've found Gong.io to be one of the most innovative selling tools to hit the market in decades.
I use it as means to reengage with customers to focus by sending choice snippets and copies to my direct contact and other stakeholders. In effect, it's a selling tool and keeps the solution top of mind, maps the solution to the problem, and uses the clients own word to sell themselves.
As much as I hate hearing my own voice, I've found Gong.io to be one of the most innovative selling tools to hit the market in decades.
What do you dislike about the product?
Tooo transparent......good for managers....not so go for the line guys. You can't sweep the bad calls under the rug.
What problems is the product solving and how is that benefiting you?
Note taking, gaining a deeper perspective into client problems, covering all aspects of a complex sales cycle.
I've improved my delivery cadence, talk less, and have implemented a Sandler methodology.
I've improved my delivery cadence, talk less, and have implemented a Sandler methodology.
Very helpful and usefull.
What do you like best about the product?
being able to send videos of recordings.
What do you dislike about the product?
not being able to send a permanent link tied to a recording, but its not that big of a deal
What problems is the product solving and how is that benefiting you?
seeing if a client viewed the recording. Allows me to follow right back with the client.
Robust notetaking tool
What do you like best about the product?
This is a great automated recording and notetaking tool that provides immediate value, especially in decentralized remote work environments.
What do you dislike about the product?
I do not see any downsides of utilizing this tool.
What problems is the product solving and how is that benefiting you?
We use this tool for internal coaching and feedback, as well as personal recorded notetaking and call analysis.
Easy to use
What do you like best about the product?
Gong is so easy to use and helped my ramp-up to my new role even faster.
What do you dislike about the product?
The search functionality isn't the most intuitive, I wish finding calls was easier.
What problems is the product solving and how is that benefiting you?
It's very easy to get caught up on missed calls or specific topics that I want to learn more about
Great for knowledge sharing + training
What do you like best about the product?
UI is intuitive. Search + Filter are fantastic
What do you dislike about the product?
Natural language processing can sometimes inaccurate
What problems is the product solving and how is that benefiting you?
Knowledge share as a lower-level employee
Recommendations to others considering the product:
Capitalize on all features. Gong's utility comes in its multi-faceted approach, not just video recording.
Gong has been great in allowing me to learn from my own calls and learn calls of others
What do you like best about the product?
Being able to listen back to my calls to pick up details I wasn't able to write down, as well as being able to share calls between colleagues
What do you dislike about the product?
Sometimes the transcript feature isn't 100% right, however it means I can search for keywords to locate a specific section of a call
What problems is the product solving and how is that benefiting you?
Product training and objection handling are two problems, as I can learn from those who excel in such areas
Gong has made the collaborating learning process so much more efficient!
What do you like best about the product?
The transcription of each call makes reviewing them a breeze. My team is able to tag each other in calls so we can drill down into the specifics of what went right and what, ultimately, went wrong. The comment section allows us to work together - and remotely - on the same call or account
What do you dislike about the product?
Gong is a little slow to import and transcribe the calls. Sometimes when I search for specific call, I cannot find it. This is frustrating because my team wants to utilize the tool as much as possible, and as quickly as possible.
What problems is the product solving and how is that benefiting you?
Improves communication between different sales phases. The recording feature allows executives to listen to calls, while the transcript allows the sales team to have and reference past calls during next steps.
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