Gong
Gong.ioExternal reviews
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Great product to capture missed notes, reflect on performance, and share learnings
What do you like best about the product?
What I like best about the product are the ability to go back to review performance of myself as well as other team members. I also like the ability to comment on sections of the recorded calls because they allow us to communicate more efficiently and more targeted. Finally, I really like the auto-generated performance section. This includes the percentage of talk time for all the members within the calls. Patience is also an interesting metric for me to track for myself. I also like the feature to look into "to do" lists
What do you dislike about the product?
The natural language processing of the calls isn't perfect, so I would love for that to be better. However, that may be hard given volume of speakers, accent, and many other factors. I would love for that to be improved for different accents. The auto-sectioning of calls also doesn't work that perfectly yet, so I tend to ignore those labels. For example, sometimes the calls would be labelled pricing discussion when in fact it is still the same topic of the call. The part that is useful is around sectioning for small talks.
What problems is the product solving and how is that benefiting you?
I use Gong for several reasons, including review performance, and capture of notes from the meetings that I would otherwise have missed, and also share learnings with other team members within the organizations. I have definitely gone back to review my own calls and see areas of imrovement for myself to see what I can be working on. This has been a great source of
Recommendations to others considering the product:
Spend time reviewing your own performance
Helpful software for creating more focused, attentative salespeople
What do you like best about the product?
Having the host-speaker breakdown and recording is very helpful and allows me to focus on my calls, the guest, and the moment, not on taking precise, detailed notes. After the call, being given a breakdown of my call behavior (talk ratio, patience, etc) allows me to gauge my own success on the call and how that is reflected across other calls. Rather than being stuck thinking, oh no, what did they say?, I can go back to the exact moment and hear it for myself.
What do you dislike about the product?
The transcription accuracy, while offering its own form of comedic relief, can be very inaccurate. Unfortunately, the nature of language is that many words can sound like others, but this often results in a more humorous vs accurate transcription. Having a more accurate transcription or ability to make the software reconsider what was heard would be helpful. However, having an idea of what was going on at that point allows you to easily find where in the call that point was made, allowing you to go and hear it again. I also find that the navigation could be a little bit more straight forward when searching a client - ie. a more overview-like client/account page that is organized more clearly and intuitively. It would be great to
What problems is the product solving and how is that benefiting you?
I am able to go back to the exact moment and hear exactly what my client said, not what I thought I heard or interpreted. Before, I would either have to set up some other recording method, which wasn't overly helpful as a non-broken-down video, versus the speaker, screen, moments breakdown that Gong provides. Also, Gong made me realize that I need to improve on my patience before responding, something that will improve not just my sales calls.
Recommendations to others considering the product:
If you are looking for a tool to help your salespeople stay organized, diligent, and on top of their action-items, Gong is a great go-to.
Super easy & useful tool for any customer facing role
What do you like best about the product?
It's super easy to go back and listen to sales calls
What do you dislike about the product?
Not much; pretty straight forward honestly. I don't use a ton of the bells and whistles but for my role, it's really helpful
What problems is the product solving and how is that benefiting you?
It makes it a lot easier to run calls naturally, since you don't have to worry about taking notes. Instead you can just focus on the conversation, and circle back later to pick up on little details in the recording
Amazing tool for a number of reasons
What do you like best about the product?
One of my favorite features is the call transcripts.
What do you dislike about the product?
The topics aren't always super accurate, but they work well enough.
What problems is the product solving and how is that benefiting you?
I often have back-to-back client calls all day long, and I'm not the best at taking notes during a call so it's easy to forget exactly what was said or what my action items are. This helps me go back and easily find the moments that I need in order to refresh my memory.
The Most Helpful Call Recording/Coaching Tool I Have Used
What do you like best about the product?
We have used a handful of different call recording/coaching tools over the years. I personally have used it both in supervisory and subordinate roles. It works the way it is supposed to, and it is easy for all team members to use, which makes it invaluable to our team.
What do you dislike about the product?
The only thing I dislike is not being able to customize the name of the recorder when it is in your meeting, something we used to be able to do years ago when we first had Gong.
What problems is the product solving and how is that benefiting you?
Ability to identify filler words, objections etc. Easily jumping to the important parts of a very long call because they are clearly marked saves a ton of time. Very effective for team call coaching as well.
Gong is Great!
What do you like best about the product?
Gong is simple to use and captures great details that helps us improve our sales process and keep track of opportunities. We have used it for training and sales support as well. Clients love the fact we can send the meeting video and recording to them following a call.
What do you dislike about the product?
In general, the system is easy to use and not much to dislike. Maybe they could allow for other staff that does not have paid user licenses help manage the system by being a tech admin. It doesn't make sense that a revenue ops person needs to have a full license when they likely won't ever need to record their own calls. Having a separate admin-only seat would help.
What problems is the product solving and how is that benefiting you?
Improving sales results and close rates by being on top of opportunities.
Helpful when reviewing the details of past sales calls.
What do you like best about the product?
The ability to see a transcript following the call, enables for a smooth review and providing next steps.
What do you dislike about the product?
The chime when entering the room can often come in 5-10 minutes after the meeting has begun.
What problems is the product solving and how is that benefiting you?
Becoming an overall better presenter. Learning from previous calls of mine and my team members.
Value Prop
What do you like best about the product?
Ability to understand a sales team's grasp of the value of the solution we are positioning. Can quickly identify new approaches are put into place by the team.
What do you dislike about the product?
Sometimes transcriptions are clear -- don't really need to take notes during a call but it isn't always transcribed correctly. Would be nice to be able to update transcriptions to correct them
What problems is the product solving and how is that benefiting you?
Consistent messaging follow up, training, sales process stage activity
Recommendations to others considering the product:
Use of keywords for messaging is valuable
Gong helps make sales coaching in an asynchronous environment easier!
What do you like best about the product?
The ability to provide coaching feedback to my reps in the comments section of recorded calls or through scorecards is super valuable. Our company has gone digital by default and it's very important as a sales organization to be able to provide asynchronous feedback, especially as teams move across different time zones and time for feedback during 1-1s become more limited.
Each week, I have my reps tag me in a call snippet focused on the primary thing we are working on for the month. It's been helpful in making big strides in call improvement and skills development.
Each week, I have my reps tag me in a call snippet focused on the primary thing we are working on for the month. It's been helpful in making big strides in call improvement and skills development.
What do you dislike about the product?
What I don't like is that the call recordings are not available real time. Sometimes a rep will ask for immediate feedback on a call and we will have to wait until the recording is finished processing which can take some time.
The transcriptions on calls are not reliable. Especially when sometimes reps will try to leverage for call notes.
The transcriptions on calls are not reliable. Especially when sometimes reps will try to leverage for call notes.
What problems is the product solving and how is that benefiting you?
I am solving a few problems with the use of Gong:
1. Ability to provide asynchronous coaching feedback on calls - this way, sales call coaching doesn't always need to happen over 1-1 meetings with reps (time saved / more efficiency)
2. The ability to understand sales rep behaviours and track what can be improved (e.g. call control, filler words, application of training/coaching feedback)
4. A/B testing talk tracks to see which messaging lands and converts to sales
1. Ability to provide asynchronous coaching feedback on calls - this way, sales call coaching doesn't always need to happen over 1-1 meetings with reps (time saved / more efficiency)
2. The ability to understand sales rep behaviours and track what can be improved (e.g. call control, filler words, application of training/coaching feedback)
4. A/B testing talk tracks to see which messaging lands and converts to sales
Recommendations to others considering the product:
If you are looking to get insights into how your sales reps are performing on calls and provide feedback effectively and asynchronously on those calls - you need
I don't think there's another tool on the market like it.
I don't think there's another tool on the market like it.
Great for capturing notes and improving
What do you like best about the product?
I love how Gong allows me to focus on conversations rather than trying to capture notes. I can go back into the platform to re-listen to calls and capture notes or even copy and paste from the transcript. It's super simple to share snippets with colleagues for feedback.
What do you dislike about the product?
I think editing a snippet could be a little easier but this is very minor
What problems is the product solving and how is that benefiting you?
Saved time, become more efficient and have been able to focus on the conversations rather than having to capture notes. Additionally, I didn't realize that I was beginning to talk immediately after the customer ended. I've learned to pause slightly longer which has resulted in customers divulging more information than they typically may have.
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