Gong
Gong.ioExternal reviews
6,555 reviews
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Our gong.io expirience
What do you like best about the product?
Gong works exactly as described. Combined with the quick setup and intuitive interface, we love it!
What do you dislike about the product?
It is heavily geared toward inside sales and not a great fit for our CS who also somethings upsell clients or do the renewal calls.
What problems is the product solving and how is that benefiting you?
Gong allows us to quickly review sales calls and training new reps using the best sales calls from the past.
We can easily recognize successful calls using Gong's analytics.
We can easily recognize successful calls using Gong's analytics.
Amazing call quality and very robust and easy to use
What do you like best about the product?
Very responsive, loads fast, and call quality
What do you dislike about the product?
Nothing really, all is good compare to so many collab tools I have used.
What problems is the product solving and how is that benefiting you?
recording is key and we can go back.
Great for Call Reviewing, Coaching, etc
What do you like best about the product?
I am an AE who uses gong mostly for call coaching with superiors and building business cases after the fact. I have an aversion to actually listen to my voice on calls, so the transcript is a big plus for me. I can search for key words in the transcript to help build my case in a prospect's own words instead of building it based off of my notes.
What do you dislike about the product?
I don't have any complaints, it can be hard to find an actual call when I'm in the account timeline view, but there are other ways to search for it in the platform.
What problems is the product solving and how is that benefiting you?
Helping capture call information for coaching, sharing best practices between team mates, and prepping for future meetings. I'm reaping the benefits from it all.
a must for sales teams
What do you like best about the product?
Love that I can watch videos at 1.5x speed in the background of whatever I'm doing, love that my team can rate each other's calls, and love that Gong integrates with SFDC and tracks emails as well as recordings within the system. Def my favorite sales enablement tool.
What do you dislike about the product?
Nothing that I don't enjoy — the only thing I can think of is the speech-to-text is a bit wonky, but that's a minor qualm.
What problems is the product solving and how is that benefiting you?
Gong is helping me stay on top of all the deals my team is working on and helps me learn more about our product and the different use cases.
A must tool for saas sales professionals
What do you like best about the product?
Not losing any of the information exchanged during a merting
What do you dislike about the product?
Clients may refuse to use it, or feel you are on a sort of training
What problems is the product solving and how is that benefiting you?
Capture and highlight all the information - including clients facial expression during a meeting -
Great Tool
What do you like best about the product?
Being able to review interaction with clients for feed back from leaders or just to review what was discussed
What do you dislike about the product?
There's some features on the software that I'm not sure how to use but that will come with time.
What problems is the product solving and how is that benefiting you?
It's helping me review part calls with clients to remind myself what was discussed.
Great to keep track of calls
What do you like best about the product?
It is very easy to use and the integration (at least since I'm an end user, not an admin) is completely seamless and helps keep track of deals with prospects we talk to. I really like the automated recommendations
What do you dislike about the product?
So far I haven't found anything I dislike about Gong. I even like the fact that you can share snippets of conversations and the automated recommendations,
What problems is the product solving and how is that benefiting you?
It is much easier to get feedback from colleagues and from manager on how a call went and how we can continue to improve with very detailed messaging that doesn't get lost in memory
Reminder To Learn
What do you like best about the product?
It is the most convenient way to learn & love how it sends me email updates that I have a demo video to review
What do you dislike about the product?
I like a more intuitive way to view what is being shared on the screen
What problems is the product solving and how is that benefiting you?
Its a repository for my improvements and work
New Customer leveraging Gong daily
What do you like best about the product?
Gong highlights key stats and keywords, which can really help for perfecting my pitches
What do you dislike about the product?
That gong is automatically set to record on a call and the echo of the gong voice introducing themselves.
What problems is the product solving and how is that benefiting you?
It is solving the fact that I can go back and understand how I am doing on my calls and to pinpoint specifically what I need to work on for greater success.
Great for providing visibility into customer feedback
What do you like best about the product?
While anyone tied to revenue benefits the most from full Gong access, everyone in the organization can benefit from having viewer access.
Especially leading the customer success team, I want EVERYONE to listen to customer calls to get feedback straight from them. This ensures customer centricity, and democratizes access to those insights.
Especially leading the customer success team, I want EVERYONE to listen to customer calls to get feedback straight from them. This ensures customer centricity, and democratizes access to those insights.
What do you dislike about the product?
It's a little too heavy for our age and stage. As an early-stage start up, we don't have the RevOps capacity to use Gong to its full extent. I would love a Gong "Light" that was more affordable that we could use until we're ready to scale.
What problems is the product solving and how is that benefiting you?
- Onboarding new employees: Providing access to customer calls helps employees in every department understand our customers' needs and the problems we're trying to solve
- Evidence for business decisions: We use customer feedback as a key indicator of product and business decisions, and having snippets gives credence to those ideas.
- Evidence for business decisions: We use customer feedback as a key indicator of product and business decisions, and having snippets gives credence to those ideas.
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