Gong
Gong.ioExternal reviews
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High detail, very usable call review tool
What do you like best about the product?
The Filters to search calls by how many questions were asked, what keywords were spoken, etc is incredibly valuable to finding the best calls to go over and review.
What do you dislike about the product?
Not my complaint, because I enjoy it, but a team member has mentioned they find the color scheme gaudy.
What problems is the product solving and how is that benefiting you?
Our previous software had the call laid out as a single bar, but Gong shows you who is talking, when, and what percentage of the time that is
Gong will take you to the next level
What do you like best about the product?
Having access to gong to as a sales and coaching tool has been a great addition to my sales arsenal. Gong has allowed me to go back and listen to calls to not only find opportunities to improve but to refresh my memory on what was discussed capture important details or information that I may have missed, forgotten or did not add to my notes in Salesforce. I also love being able to listen my peers calls and demo's anytime I want, especially since I like to do this after my own calling hours. Learning from my peers via Gong has helped me improve my talk tracks, provided me with an arsenal of use cases to share with my prospects that wouldn't know about otherwise and create best practices.
What do you dislike about the product?
I was nervous about having my calls recorded and go into a portal for anyone to listen to. I was apprehensive to share my calls and get feedback with my peers and manager but I'm so glad I got over it and jumped in with both feet. Gong will only help you be better.
What problems is the product solving and how is that benefiting you?
Access to re listen to conversations and gather notes.
Getting feedback on what I do well has been really nice.
Knowing where I can improve and being able to make those changes immediately has been great.
Getting feedback on what I do well has been really nice.
Knowing where I can improve and being able to make those changes immediately has been great.
Recommendations to others considering the product:
A place where call transcripts are displayed so I could copy and paste notes and details from Gong to SF
Integrate with Salesforce and auto attach calls and notes to opportunities or contact
Integrate with Salesforce and auto attach calls and notes to opportunities or contact
Great experience with Gong so far!
What do you like best about the product?
I really like that you can speed up the calls and provide feedback on any given snippet.
The share internally vs. share externally feature is really great as well. Also, the categorization of the call is typically very accurate and helps me to remember what I discussed with clients!
The share internally vs. share externally feature is really great as well. Also, the categorization of the call is typically very accurate and helps me to remember what I discussed with clients!
What do you dislike about the product?
I dont like how on the "Home" page, there isnt a default search filter that pops up on the lefthand side bar where I can search by client etc. Therefore, I typically search for my calls in the company wide library under "Calls"
What problems is the product solving and how is that benefiting you?
So many! Sharing call with clients so they remember our previous interactions, QA with my team to review calls and provide feedback, listening to other team members call that are categorized by Gong, and more.
Amazing Tool For Deep Insights
What do you like best about the product?
Keyword search provides amazing insights into the conversations. It allows us to quickly search for specific sections of the conversations saving loads of time when trying to pinpoint specific answers. For example, when we are looking for answers regarding timelines, this is the best way to get there quickly to ensure that we have all the correct information. I find this particularly valuable as a result of the speed in which I can get these tasks accomplished. Additionally, I really like the fact that the speed bar was upgraded recently. This allows me to save additional time when I am trying to absorb the entire conversation.
What do you dislike about the product?
The search functionality could be more comprehensive. I have had difficulty finding exactly what I am looking for in a timely manor. It would be nice for suggestions to populate, perhaps or more intelligence surrounding this type of feature. I am not sure what the exact answer here is, however most everything else that is offered really does save me quite a bit of time and therefore I feel that this is one of the only areas for improvement. The UX and UI are wonderful.
What problems is the product solving and how is that benefiting you?
Deeper insights and improving quality of conversations. Our aim is to get more and more intelligent when it comes to our sales process. I find that having a library of conversations enables me to significantly level up when it comes to my own abilities on calls.
Recommendations to others considering the product:
I'd say try it, you won't be dissapointed.
a brilliant for the whole group to listen for details on key calls
What do you like best about the product?
Being able to jump between the key words on call is amazing. I can target the specific things I want to listen to.
What do you dislike about the product?
While not an easy problem to solve, if you have a free flowing conversation, the software can struggle with keeping on track of the keywords. This is not a huge issue, but it is something I dislike :)
What problems is the product solving and how is that benefiting you?
It is brilliant for anyone in the organization to be able to listen to calls - as sometimes I wanted to listen to a sales call, but can pick up on other details, relevant for another project.
Great for be 100% focus on the meeting
What do you like best about the product?
Help you to bet 100% focus on the meeting
What do you dislike about the product?
Is not very good in Spanish transcripts.
What problems is the product solving and how is that benefiting you?
Now I can review my calls and remember things easily.
Recommendations to others considering the product:
definitely try it. is going to change the way you focus on a meeting.
Great Analytics Tool
What do you like best about the product?
being able to quickly review old conversations, and clarify what customers are saying in meetings
What do you dislike about the product?
sometimes the transcript of text is a little inaccurate
What problems is the product solving and how is that benefiting you?
new sales rep ramp up time has decreased. It also allows for multiple perspectives and opinions when reviewing calls/deals. Great help with forecasting.
Recommendations to others considering the product:
give it a try!
9/10
What do you like best about the product?
Very easy to use. Provides great insight.
What do you dislike about the product?
Sometimes calls do not record which can be frustrating
What problems is the product solving and how is that benefiting you?
Gong allows me as a Salesperson to active listen the entire call as I know gong is transcribing the call for me.
Recommendations to others considering the product:
N/a
Banging the Gong for Gong
What do you like best about the product?
Gong's a killer product I've been using for over a year now. Overall, it's full featured, but if i had to really pick one thing it does extremely well (over another call analytics app i've also used in the past) it's the quality of the transcript. It's not flawless, but it's pretty close! I also pay close attention to recommendations, such as talk-listen ratio and patience, which has helped me to make impactful improvements.
What do you dislike about the product?
Right now, a lot of features are disabled like auto-join zoom meeting because I'm one of the only reps outside our SDR team who has an active license. So it's not really a negative about Gong, it's just I have to manually add Gong to my calls which can be a bit tedious.
What problems is the product solving and how is that benefiting you?
I don't think of Gong as just a sales enablement/call intelligence tool, but also a Customer Experience solution. Being able to go back and listen to the conversations I've had with prospective buyers informs how I follow up, how i weave in information they've given me to personalize their experience evaluating the software my company offers.
Gong Review
What do you like best about the product?
The simplicty to use the software. the auto record feature, the emails message to all the participants once the call is ended. Very easy to use software
What do you dislike about the product?
May be add the number of days the recording would be available
What problems is the product solving and how is that benefiting you?
auto recording feature of the conference calls
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