Gong
Gong.ioExternal reviews
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Powerful insights effortlessly
What do you like best about the product?
It listens to every conversation I have with prospects, records, analice and creates valuable actionable insights
What do you dislike about the product?
Not tropicalized to my region needs, I work in Latam and the conversations are different
What problems is the product solving and how is that benefiting you?
Always record and keep all my conversations, it is a great place to go to gather more insights for my pitches
Recommendations to others considering the product:
Give it a try, you have all the metrics you need to control your reps without them noticing it
Gong makes everything so much easier!
What do you like best about the product?
It's so helpful being able to record my conversations and watch them back AND have the transcript.
What do you dislike about the product?
Sometimes the transcript doesn't translate correctly, but it can be hard to hear and it seems to do the best it can :)
What problems is the product solving and how is that benefiting you?
I try to take notes during customer calls but sometimes that's hard. It allows me to go back and listen to the call to remember things and share the call with my manager/peers for feedback.
Gong is going far
What do you like best about the product?
The review of your own calls but also the ability to listen to colleagues' calls.
What do you dislike about the product?
Now it is expected for us to review our calls.
What problems is the product solving and how is that benefiting you?
I have not had any problems thus far.
Impressive customer service
What do you like best about the product?
The platform is user friendly and the customer service is great!
What do you dislike about the product?
Some days it takes incredibly long for calls to process
What problems is the product solving and how is that benefiting you?
I havent experienced many unfixable problems with gong
Recommendations to others considering the product:
I do not have any recommendations at this time. thank you
Fine tuning sales skills
What do you like best about the product?
Using Gong provides not only an easy way for your peers and managers to give feedback on a call but also gives you the ability to fine-tune your sales skills on your own time with talk time tracking.
What do you dislike about the product?
It takes a good amount of time to have the call uploaded
What problems is the product solving and how is that benefiting you?
Bringing the talk ratio to a more favorable number.
Recommendations to others considering the product:
It takes a bit to get used to but is a great tool once you get it down.
GONG makes it easy
What do you like best about the product?
The ability to setup notifications of the types of calls we want to gather insights from based on topics of the conversation. also the simplified way of how it creates a timeline for all the calls to be found and the contact attempts to close it give great coaching insights to level set and uplevel sales reps.
What do you dislike about the product?
sometimes it takes longer to fix glitches and there is no "last week" to filter calls from.
What problems is the product solving and how is that benefiting you?
solving how long a rep takes to explain topics so we can coach to it.
solving what action items to start out with on the next call
solving why to have a sales methodology
solving what action items to start out with on the next call
solving why to have a sales methodology
Gong is awesome! It is a great tool that I use very regularly for educational purpouses.
What do you like best about the product?
I love that you can tag a specific spot during a call where you would like someone to review it.
What do you dislike about the product?
It is a bit disorganized and I would love if there was a way where I could somehow organize my calls every day besides just seeing a list of calls ive gotten each day.
What problems is the product solving and how is that benefiting you?
I get to re listen to some of my sales calls and my boss points out directly where I made the mistake. It is super helpful.
Gong has been a great asset to our business team and larger organization.
What do you like best about the product?
The ability to communicate internally. Passing vital information across departments
What do you dislike about the product?
Developing product with holes. There are some things they are just naturally behind on
What problems is the product solving and how is that benefiting you?
Call recordings have been crucial. Allows us to review, adapt, and grow
Recommendations to others considering the product:
I would recommend
Most efficient way to get insight into the front lines
What do you like best about the product?
Ability to quickly listen to calls with the fast speed playback. Or quickly skim interesting topics
What do you dislike about the product?
Sometimes the mobile app can be buggy when changing speeds and moving to different parts of the recording.
What problems is the product solving and how is that benefiting you?
Ensuring I have insight into customer requests and concerns.
Making being a manger Easy
What do you like best about the product?
I like that I can playback the speed of the call - it can be intimidating to have 6+ phone calls that are over 40 minutes, but playing them at 1.25 or 1.5 speed still allows me to hear what I'm looking for during our call reviews.
What do you dislike about the product?
The "jump to next speaker" doesn't work well when I have multiple people in a conference room - the system can't always tell people apart.
The call transcripts aren't good enough to base call coaching on .
The call transcripts aren't good enough to base call coaching on .
What problems is the product solving and how is that benefiting you?
Onboarding is a lot easier - it's nice to save good examples of objection handling/driving next steps/etc to showcase. We do call shadowing, but these examples make it more holistic when you don't always get someone else on the phone with you.
Recommendations to others considering the product:
If you're recording phone calls already, this would help to round out your suite of call coaching!
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