Gong
Gong.ioExternal reviews
6,555 reviews
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Best notetaker I have seen
What do you like best about the product?
The feature of being able to share the recording with customers after trimming the timelines is very convenient. Transcription of the call is also accurate.
What do you dislike about the product?
There's nothing I dislike in Gong. However, it would be great to have more editing features within Gong.
What problems is the product solving and how is that benefiting you?
Gong helps me to record my meetings with customers during onboarding and refer to the recordings in case of a need for clarification.
Effective and Intuitive
What do you like best about the product?
Gong is an exceptional tool that has greatly helped in identifying areas of improvement for a sales pitch and in allowing for real focus during a call, knowing the transcript will be available after. It is intuitive and very easy to use, with minimal uplift to get it started.
What do you dislike about the product?
Nothing. Gong has been such a great tool to add to my sales process. I have come to rely on it fully and am excited to continue using it as I uncover its additional functions.
What problems is the product solving and how is that benefiting you?
Gong has been essential in allowing for complete focus during a presentation or intro call. Because of its reliability, I can remain present in a call, knowing that I will have the video and transcript to refer back to later.
Excellent way to listen to calls of my own and other teammates
What do you like best about the product?
How it turns the talk into text for review
What do you dislike about the product?
nothing! Very easy to use and navigate! I love it!
What problems is the product solving and how is that benefiting you?
Allows my team and new hires to hear how the best reps are running through calls
Best way to lean and repeat at any time
What do you like best about the product?
Gong gives you the possibility to access information in a real world environment and learn as well as reassessing own calls and getting better over time
What do you dislike about the product?
The customers in my personal area of work are sometimes sceptical of being recorded via Gong (or in general)
What problems is the product solving and how is that benefiting you?
Time Problems: not being able to take part in learning sessions or going over a call that somebody else did not have time shaddowing
Game changing conversation intelligence
What do you like best about the product?
Gong allows me to put all my focus on the conversation at hand, without having to stop and look away to take notes. Even better is that I can utilize the keyword search to quickly review past meetings to prep for future ones.
What do you dislike about the product?
I truly and honestly have yet to find something that I dislike about Gong. From the software to their free content on LinkedIn, everything is incredible.
What problems is the product solving and how is that benefiting you?
Gong allows me to take notes, review past meetings, and focus more on having genuine conversations which overall reduces my admin work and gives me time back in my day to focus on the bigger picture items.
one of THE BEST organizational tools I've used at work so far
What do you like best about the product?
Ease of us. The system is very user-friendly, and you can learn to navigate it very intuitively. Being able to go back and listen to your calls with customers is also great
What do you dislike about the product?
I have not used the system enough to find anything I have not liked yet.
What problems is the product solving and how is that benefiting you?
When I have calls with customers, it can sometimes be hard to stop and takes notes, especially when there is a good conversation flow happening. With Gong I can go back in and hear everything we spoke about anytime I want as well as share the reconding with any relevant parties.
LEVEL UP without the pressure
What do you like best about the product?
Sometimes it's not in your best interest to take detailed notes during a call (can be rude to client, too much information to catch, looks like you're treating them as a sale, can't concentrate on actual call, etc) and being able to go back to recall a call's detail is SUCH a great feature. If you work alone - great, BUT if you work within a hands-on team, EVEN BETTER -----recapping is not having the same conversation 2, 3, 4x. Recapping with Gong is a URL to your teammate with a timestamp so they can decipher the most relevant moments, using their own skills/perspective, allowing for tone and importance.
What do you dislike about the product?
I could write minimal downsides, but I genuinely feel that if you are a good sales rep/ person who wants to improve their skills, these downsides are truly positives. To me, the downsides only apply to those hanging on by a thread and don't want to be recorded or those using it for the wrong reasons, including the employers using it for the wrong reasons.
What problems is the product solving and how is that benefiting you?
1 - True introspective look at your own calls. 2 - Ability to recap and share with team for varying perspectives. 3 - Learning from other successful people's phone calls. 4 - Catching up after being Out of Office
Great experience with this tool
What do you like best about the product?
I love that meetings can be recorded so that we can share knowledge across our team from different cusomter calls
What do you dislike about the product?
I wish that sending a 'snippet' to a customer was easier.
What problems is the product solving and how is that benefiting you?
Helping us share information across our team
A Great Business Tool
What do you like best about the product?
I like going back to a call to review the business case, applicable value, and alignment discussions. It helps when I'm completing internal prep documents and need information that I was unable to write down or remember.
What do you dislike about the product?
I dislike not being able to record a call manually. I would like to be able to record any call. Not just the ones scheduled by my company.
What problems is the product solving and how is that benefiting you?
It solves my problem of having to take extremely detailed notes during a meeting. I also can review the call to catch information I missed or needed to clarify.
Gonging for Gong
What do you like best about the product?
Gong provides an easy-to-use tool to review calls and the context of conversations not only with my customers, but I can listen to co-workers' conversations for assistance.
What do you dislike about the product?
There is nothing to dislike about the program. It gives you options to set up for your preferences on what you need for your project, team or company reviews. Perfect.
What problems is the product solving and how is that benefiting you?
Gong is very helpful in allowing us to look for key phrases and provides the data on our team to ensure our products are being pitched and at what rate of phone calls.
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