Gong
Gong.ioExternal reviews
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Perfect for Quality Assurance folks!
What do you like best about the product?
The commenting features and the ability to keep comments private/public. Very useful for confidentiality's sake. The Trackers and integrations with Salesforce also make my life easier.
What do you dislike about the product?
The scorecards could be more robust and customizable. We use another tool called iAuditor that allows us to really dive deeper into the scorecards and Analytics. Even yes/no questions and the ability to add up points would go a long way!
What problems is the product solving and how is that benefiting you?
Identifying training deficiencies within our department. By nature we are a very technical-drive department so making sure our team is communicating with customer effectively is crucial to having our team stand out from our competitors.
Useful sales learning tool
What do you like best about the product?
Listening to calls form others on my team
What do you dislike about the product?
Handful of times the calls from the day before don't transfer
What problems is the product solving and how is that benefiting you?
Learning what works and what doesn't work for sales calls, how to work around common objections
Good Experience with Gong
What do you like best about the product?
Most of the time Gong is able to pick up on the topics talked about during the conversations which helps pinpoint the time segment I'm trying to reference or review.
What do you dislike about the product?
Sometimes the ending of calls isn't recorded.
What problems is the product solving and how is that benefiting you?
Being able to notice a shift in my tone during a call that was or wasn't successful is really helpful.
Recommendations to others considering the product:
If you have access to Gong take advantage!
Gong is one of the best call recorders I've used
What do you like best about the product?
How it breaks down the call in an easy to read format
What do you dislike about the product?
Some calls can take a little while to load
What problems is the product solving and how is that benefiting you?
Bettering my sales calls by being able to listen to them with Gong
Great for call feedback
What do you like best about the product?
I like how gong picks up on key phrases and topics you mention in your call for later review.
What do you dislike about the product?
I haven't had any problems so far, seems like a solid platform with lots of tools.
What problems is the product solving and how is that benefiting you?
Gong allows our team to train new members quickly and efficiently. We can store goods calls for them to review.
Great for Reflection and Learning
What do you like best about the product?
I really like that Gong let's me know key metrics on my performance and where I need to improve on in my calls.
What do you dislike about the product?
The interactivity is really not accurate on Gong. Maybe if it had a different threshold or ranked interactivity based on the number of questions I asked.
What problems is the product solving and how is that benefiting you?
It really helps to go back into my calls and see where I stand and can improve. Sometimes I'll think I talked way too much, but really it wasn't that bad and other times I'm like oh wow okay this was great and really there are some key improvements I can make.
Gong is a must for organizational transparency and sharing of ideas!
What do you like best about the product?
That Gong can integrate with Zoom to record and analyze every call that any sales rep makes within my organization. Whether it be for general transparency to see what my colleagues are doing, providing training material for new hires (listening to must hear client calls), providing metrics on my calls, allowing interdepartmental collaboration with different teams (our product team can be notified via Gong with clients mention certain keywords so they can develop new ideas), and for me to overall never run out of creative material when it comes to hosting calls.
What do you dislike about the product?
The transcripts can be messy, and the topics referenced during these calls aren't very accurate, but that may be expected. Additionally, it's a shame that call links expire after a certain number of days after sharing with a client in case they want to reference that same link a few weeks later. Additionally, it can be difficult to searching for calls if focused more on the client type since the default seems to be finding calls via the colleague name.
What problems is the product solving and how is that benefiting you?
Organizational transparency, creating a repository of training material and a reference for client interaction, a platform for management to review a report's work, the ability to host/share calls with client's after a meeting, creating metrics surrounding an individual's calls, and interdepartmental communication/collaboration.
Puts the value of live-meeting learning in the hands of a distributed sales team.
What do you like best about the product?
Allows our team to hear different approaches to aligning and selling our solutions. Provides and easy format to highlight key points and learning opportunities using Snippets.
What do you dislike about the product?
Search navigation within the Gong database can be a bit challenging at times, especially for potential clients you've had multiple calls with.
What problems is the product solving and how is that benefiting you?
Addressing the challenge of consistent messaging throughout the buyer Journey is allowing us to align better solutions for clients.
Recommendations to others considering the product:
No advice to share at this point.
Amazing tool which really helped me to succeed
What do you like best about the product?
I think that transcribes the interviews, it also helps me to connect with clients in the moment instead of trying to juggle the interaction and write notes at the same time. It's really a perfect opportunity for potential recruits, removing the need for a supervisor to shadow. But then, go to the call log and connect to calls on a single subject on intent.
What do you dislike about the product?
The voice recorded for this call takes almost too long to fit right in sometimes on calls. Whilst the ask full report is an enormous asset, it is not great and translates what has been said into another word after it has been typed on. Typically speaking, I will work about what was supposed to have been, and actually go back to listening to the tape in question.
What problems is the product solving and how is that benefiting you?
Gong can help resolve the potential miscommunication problem both internally as well as with the main client. It is really useful to be able to monitor client experiences with my staff effortlessly, and to save time to discussion recaps. Gong also still helps mostly with booking current employees, as past calls can be reviewed and That I can hand choice which sort of people I feel is more valuable.
Recommendations to others considering the product:
I'm not sure what's out there, now i've used this one at two businesses and consider it useful as a selling supporting tool, and thus a way for stakeholders to determine business strategies.
Great tool! HIGHLY recommend! 1 minor issue stops from being "perfect"
What do you like best about the product?
It's unbiased and data-based. Having spent time in both individual contributor and management roles one difficulty can be giving or receiving feedback that one party thinks to be incorrect. Gong takes away perception bias and allows more ownership of development, success, and areas to improve.
What do you dislike about the product?
There's still a good amount of discrepancy between who the software says is speaking and who's really speaking. That's the only reoccurring issue I've found. Otherwise, everything works great!
What problems is the product solving and how is that benefiting you?
Gong uses mostly accurate data to find trends. I can quickly diagnose if I'm speaking too much, need to be more patient, or really most anything else. It's a great tool to hold yourself accountable and foster self-development.
Recommendations to others considering the product:
It's a great tool that I'd highly recommend. Especially if you're selling more sophisticated solutions and/or contracts of higher value. I'd say this tool is a NEED for teams selling into Mid-Market accounts and above at least but very helpful to all.
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