Gong
Gong.ioExternal reviews
6,555 reviews
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Very effective tool for reviewing past conversations and tracking high-level deal flow.
What do you like best about the product?
The best part is the call recordings. It's helpful to have a record of what was discussed because it ensures you have full context in your conversations. I don't know competitors.
What do you dislike about the product?
It can be mismanaged and used in the wrong way if given to an organization with poor culture. In some ways, it incentivizes micro-management in a career that already has the most numeric-based KPIs.
What problems is the product solving and how is that benefiting you?
Losing value during the sales cycle. Gong benefits reps because they can use insights to tie value to cost, increasing conversion rates. Later stage sales cycles have benefited from clearer communication so that customers understand why they're buying.
Gong has forced me to become a better seller
What do you like best about the product?
The call ratio feature allows me to be unbiased about how much I actually talk versus listening.
I love being able to share the call after with my prospects and team
I love being able to share the call after with my prospects and team
What do you dislike about the product?
nothing, gong does what I need it to do!
What problems is the product solving and how is that benefiting you?
1. Recapping meetings
2. I don't have to remember everything
3. I am able to see my pipeline in Gong Clearly
2. I don't have to remember everything
3. I am able to see my pipeline in Gong Clearly
Great software for call coaching
What do you like best about the product?
Interaction data gives key insights into talk ratio, details around how much customers speak, etc. Scorecards are effective in sharing quick/easy feedback to CSMs and we can track specific
What do you dislike about the product?
There are some ways I can think of improving the software but I don't view these as issues. It would be great if Gong could record key notes from the call and share them as a summary - some other platforms have this feature.
What problems is the product solving and how is that benefiting you?
1. Call coaching - easy to share feedback, easy to leave comments at specific points, transcripts are made available
2. Recording calls for records/feedback - automatically records calls so you don't have to select anything
2. Recording calls for records/feedback - automatically records calls so you don't have to select anything
Love this application!
What do you like best about the product?
Gong helps you keep track of your prospects, beautiful aid for sales coaching, and great way to improve your selling skills!
What do you dislike about the product?
Sometimes Gong gets confused, but overall an excellent product!
What problems is the product solving and how is that benefiting you?
Great coaching new sales people. Provides verifiable feedback to improve selling skills.
Depends on the friend or colleague and his needs. But if his needs can be met with Gong - I will
What do you like best about the product?
my goal in using it is to listen to other people's calls. Gong make this experiment perfect. The selected features are amazing. I can review speaker by speaker, I can get lost and read the transcript, I can speed up. I can't think of something that would make my experience better
What do you dislike about the product?
Actually, I can't say anything that is missing, or that is not satisfying. And I really mean that I would have given deeper feedback if I have it. Maybe that depends on my specific use case - I work with the sales team about how to improve their habits, and maybe other use cases need other features
What problems is the product solving and how is that benefiting you?
So for my use case, if I wanted to listen to calls in different ways, I would need the sales team to manually record the meetings, then to upload them, and then watch them with an unsuitable player..
Great AI Video Recording Software
What do you like best about the product?
The transcript of the recordings is a great way to extract the important context of the call. I appreciate the option to highlight snippets to share with teammates and collaborate on my recordings with peers and managers. I also love how I'm able to create my own libraries of calls and watch through the app (improves work-life balance)
What do you dislike about the product?
I dislike that the transcripts are sometimes a little off. I also think the highlighting feature could use more work where it's easier to do it within the call instead of having to use a pop-out window.
What problems is the product solving and how is that benefiting you?
The alternative would be using Zoom recordings and uploading them onto Drive, however, this isn't scalable. It's not sustainable either. Gong allows for collaboration with teammates, smart recording, and ease in terms of extracting meaning through calls (via transcript, topics, or skipping speakers)
So many uses!
What do you like best about the product?
I love being able to review others' calls so I can learn how to improve my own.
I love how the calls record next steps for you so that you can focus on the call as it's happening, rather than being distracted by taking your own notes.
Great opportunities for giving and receiving feedback.
I love how the calls record next steps for you so that you can focus on the call as it's happening, rather than being distracted by taking your own notes.
Great opportunities for giving and receiving feedback.
What do you dislike about the product?
My only piece of feedback is that on call that was in both Spanish and English, the entire transcript was translated to Spanish. I would have loved an English translation as well.
What problems is the product solving and how is that benefiting you?
Gong sped up onboarding for me
Helps me review calls more efficiently
Helps me give and receive feedback
Helps with my overall growth and training.
Helps me review calls more efficiently
Helps me give and receive feedback
Helps with my overall growth and training.
Super cool tool to gain insight into customer interactions!
What do you like best about the product?
I like that it automatically joins the meetings to record them. I don't have to think about it, Gong just joins my meetings. I also like that it gives me insight into our conversations like talk time, response, and cadence. It breaks down what sort of topics you talked about like price or setting configuration broken down by timestamps to make it easy to find. The coolest part is it listens and transcribes so that it can remind me that I made promises during the meeting that I need to follow up on. Calls to action.
What do you dislike about the product?
it joins the meeting first and there is sometimes dead air in the beginning before the meeting starts.
What problems is the product solving and how is that benefiting you?
Deeper insight into our meetings with stats only a computer could calculate like average time to respond or longest customer story etc
Conversation Intelligence & Secret Weapon
What do you like best about the product?
Since using Gong, I have been blown away at the ability of their technology to go above and beyond just a reliable way to record conversations. The solution provides conversation intelligence through features like analytics, alerts, and even breaking down individual meetings to find important parts of the discussion. While I work in client development, the other big win has been for our CX and Product organizations to have access, too. Hearing feedback from customers and bringing it to their attention makes it easy to call out critical feedback and pass it along to them so they can be prepared or informed by feedback, directly from the customer.
What do you dislike about the product?
The only thing that I would say is an area of improvement is that if a customer/prospect sends somebody at your company a meeting invite, you'll need to FWD the meeting invite to assist@gong.io to have the meeting recorded. It would be nice if there was an alert or prompt to make sure all of the important meetings are recorded. Hardly an inconvenience, and there could even be a feature I'm missing to help out.
What problems is the product solving and how is that benefiting you?
No people leader has the time to attend every meeting with a current or potential customer, but Gong helps you understand trends and coach people based on the data gathered and how it relates to best practices. Also, you can refer to a call on your own time since you don't have to hear a recap from a rep's perspective or attend the call live. It also helps provide a better customer experience since it allows you to look at the communication history with a customer. Gong can validate my instincts for what coaching conversations I need to have with people when looking at analytics or listening to individual meetings. The time savings, revenue, and insight that we've gained from this solution are unmeasurable.
I use Gong on a daily basis to get better at selling
What do you like best about the product?
the analytics functions that allow for time-efficient drill downs
What do you dislike about the product?
not being able to make outbound calls directly through Gong via softphone
What problems is the product solving and how is that benefiting you?
lack of resource to monday morning quarterback my sales convos. i am able to learn trends and make improvements in more real time thanks to gong
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