Gong
Gong.ioExternal reviews
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A required resource to improve accountability and expertise through the company
What do you like best about the product?
There are other parts I like best in Gong. The most helpful to me is the copy that is given directly after any call. It makes it incredibly convenient to run over any issues we have addressed and manage F that I need to update myself there. My third favourite function is the ai attribute "Behavior as a consequence of this call," which Gong includes in the review. This means that I will easily see what follow-ups I agreed, or some other behavior arising from the order, during any sales request. Finally, I love the opportunity to benchmarke. Having recommended practice failures on how much I should be thinking about topics relative to colleagues helps concentrate my attention on ability development that will enable me to deliver more.
What do you dislike about the product?
It was complicated at first, and I suppose there are a number of stuff that I don't know how to do in it. I still don't like that when I keep the call but when it's downloading, there's a bit of a pause in. I realize it has to be made, but often we want the comments or facts right away and at least would like to view the audio section if not the text.
What problems is the product solving and how is that benefiting you?
It holds me true to myself. It's normal that people want self-assessment. You won't have to rely on memories to make things possible. Looking at the text or reacting to the call you need to see everything you meant before. We do it for transparency, too. Knowing that somebody will step into a calling and support assess, holds you on the task. This has been successful for the squad.
Recommendations to others considering the product:
It is important that you learn what Gong is. It is vital that the workers recognize the complexities of Trumpets AI. Be ready to see some harsh facts for the plan, Gong will do a great job at breaking down discussion points and arranging evidence for departments and managers to be readily digestible. I will also propose a customers approach to realize that they are being registered. Anything else, you will put yourself in a position where a customer never realizes whether they are being monitored in the applications which would open up the company to litigation. A slight requirement to remember but a big one.
Simple call recorder
What do you like best about the product?
After set-up, it's simple to use and integrate into all Zoom calls. I also like that it tells me when I talked vs. my clients.
What do you dislike about the product?
I'm unsure how the metrics are calculated. I don't take it has a hard fact that I ask x questions each call, but use the data as a proxy.
What problems is the product solving and how is that benefiting you?
Call recording to reference back and share calls.
Mind blowing sales product with tons of helpful features
What do you like best about the product?
I found this product to be very simple. It is indeed a superb invention for verifying sales. It is concisely providing quick support. I highly appreciate its understandable nature. It facilitates the users via helping them in recording, transcribing and highlighting specific points of calls that can be utilized for coaching and other supportive purposes too.
What do you dislike about the product?
It is absolutely positive software. Truly speaking I just love to use this software. It is really doing a great job with its professional features. There is not any technical error in it. I haven't seen any weak points in it that I have to mention here.
What problems is the product solving and how is that benefiting you?
Particularly the thing I like most about it is its ability of viewing the percentage of time talked by a specific user. For me Gong is absolutely a blessing for enabling me in getting close with clients and prospects so easily. With its live call feature it helps me a lot in communicating easily with my Boss and provides feedback easily afterwards. Its straightforward nature fascinates users.
Recommendations to others considering the product:
It is very beneficial product. It will lead you towards success by bringing all positive outcomes to your organization. I would say this is the excellent initiative for the marketers.
Helpful data to improve performance.
What do you like best about the product?
I like reviewing the stats on my calls so I understand what I'm doing well, how I stack up against my peers, and the areas I need to improve upon.
What do you dislike about the product?
Gong has been somewhat unreliable in that it will sometimes not join our calls or show up late.
What problems is the product solving and how is that benefiting you?
We are using it to track our sales calls, and use the data to analyze trends among top performers, enabling us to coach each other toward continual improvement.
If you don't have Gong - you're missing out!
What do you like best about the product?
I love that it transcribes the calls, which truly allows me to be in the moment with prospects instead of having to juggle the conversation and take notes simultaneously. It's also a great tool for new hires, which eliminates the need to shadow a colleague. But instead, go through the database of calls and intentionally listen to calls on a particular topic.
What do you dislike about the product?
Accuracy of the transcription - it's not always 100% accurate. Which is expected, but tightening the gap of that would be ideal. Also, the delay between when the call takes place and uploads is cumbersome, in terms of crafting a follow-up and next steps.
What problems is the product solving and how is that benefiting you?
Forgot what you or a prospect said?
- Gong gives you easy access to calls by pinpointing what was said and even transcribes the conversation
Looking to get better on your calls?
- Gong helps cultivate a culture of feedback. It embraces that by tagging colleagues & managers to listen to the call then give feedback on any point in the call
- Gong gives you easy access to calls by pinpointing what was said and even transcribes the conversation
Looking to get better on your calls?
- Gong helps cultivate a culture of feedback. It embraces that by tagging colleagues & managers to listen to the call then give feedback on any point in the call
Recommendations to others considering the product:
It's a great tool to help cultivate a database of best practices on calls. Use this to listen to top performers' calls to get ideas on how to elevate your cold call game. In addition, I encourage using it to onboard new hires for training as it's a valuable resource to help with ramping up.
Where to start?!? This is the answer to a sales teams prayers!
What do you like best about the product?
I love how i can focus on my conversation with the client and not having to struggle trying to take notes and actively listen. If I missed something during the call I can later go back and fill in the blanks instead of trying to guess. It's helped me become aware of how I do not always following the 80/20 rule. It pulls keywords and even takes me to that part of the call when I click on it, making it convenient to not have to search through the call.
What do you dislike about the product?
Only downfall is really a user error and that is when I send the wrong link to a customer, but the positive side is they cannot access our version without having a user login.
What problems is the product solving and how is that benefiting you?
I've been able to walk into this new role with the confidence knowing that even tho I do not have my manager on the call in real time. I love how they can go back and give me tips and pointers on any part of my call... or I can email to them and proactively ask for help where I'm hitting road blocks.
One of the biggest benefits I've seen that's unique to the software is that when I forward the call, per request of the prospect, I can actually see when they open the call and are viewing it, IN REAL TIME!
One of the biggest benefits I've seen that's unique to the software is that when I forward the call, per request of the prospect, I can actually see when they open the call and are viewing it, IN REAL TIME!
Recommendations to others considering the product:
Think about the big picture and how it will help everyone in the org, from the BDR/sales team to management and even trainers to new hire trainees. This is really a tool to help everyone collaborate better in the organization utilizing the software.
GONG has helped me accelerate my progress as a salesperson
What do you like best about the product?
Gong has made my life easier in multiple ways. The transcription feature has removed the need for note taking while speaking during calls and focus my conversations on the customer. It seamlessly organizes topics, points of interest and action items, giving me instant access to any crucial information instead of having to go back and listen to entire calls or scramble through my notes.
I also love how Gong helped my identify my strengths and weaknesses on my calls, such as talk ratios, number of questions asked, and even small things like pauses which can really influence the flow of the conversation.
I also love how Gong helped my identify my strengths and weaknesses on my calls, such as talk ratios, number of questions asked, and even small things like pauses which can really influence the flow of the conversation.
What do you dislike about the product?
It's difficult to think of something I dislike about using this tool, but sometimes the transcripts are not accurate and show random words, even though I felt they sounded pretty clear on the call. I believe this feature will improve overtime as the AI develops.
What problems is the product solving and how is that benefiting you?
I'm definitely saving a lot more time, without having to go back and listen to entire calls and have quick access to the specific information I'm looking fore.
I am also having much more fluid conversations without the need for note taking.
I am also having much more fluid conversations without the need for note taking.
Recommendations to others considering the product:
Make sure you take the time to go through all the self training resources and leverage their customer success team to make the best use of the tool.
Excellent Tool for Sales Professionals
What do you like best about the product?
I love the data analytics provided for each call. The ability to see how you engage with your customers and prospects really helps you to hone in on what is really important and what could be cut out.
What do you dislike about the product?
I am new to Gong and haven't found anything that I dislike enough to mention here.
What problems is the product solving and how is that benefiting you?
When you have the ability to review calls minutes after they have taken place you can learn from the call while it is still fresh on your mind. I love how it breaks the call into categories and shows you what percentage of the time you speak vs your customers or prospects. That is valuable information that we just haven't had until now.
Recommendations to others considering the product:
This is the data tool you will love to have as a Sales Professional! Easy to use and the insights it provides are extremely valuable for improving one's sales skills!
Helpful tool
What do you like best about the product?
I like the transcript feature the best. This helps me to hone in on a particular portion of the conversation that I'm looking for without having to take the time to listen to it. Many clients request that I send the call to them as well. This helps them train their teams without me having to repeat and do it again.
What do you dislike about the product?
There's nothing I dislike. The builders of Gong have thought of everything.
What problems is the product solving and how is that benefiting you?
I do a lot of follow-up with clients in result of calls with them. Gong allows me to ensure that my reachbacks are thorough. Gong also helps me know what has been discussed on other calls, including those with other colleagues.
Excellent platform with unreal capabilities that allow sales reps to perfect their craft
What do you like best about the product?
Gong is a tremendous asset for sales organizations who are looking to coach their reps to infinity and beyond... There are so many resources within the application that allow your reps to identify patterns on their own calls; listen to their colleague's best practices and learn from them, and overall improve their presence on the phone.
Upsides include detailed insights, the ability to share either whole calls or small snippets of calls, requesting feedback from peers and managers, as well as insights into your own statistics.
Upsides include detailed insights, the ability to share either whole calls or small snippets of calls, requesting feedback from peers and managers, as well as insights into your own statistics.
What do you dislike about the product?
I think there should be an option to compare your own stats against your teams in an anonymous fashion. Not sure if this is something a company or individuals can already adjust or not. Of course, the competitive aspect of sales is important but it would be helpful to know how you're performing against your team without necessarily seeing names (my opinion)!
What problems is the product solving and how is that benefiting you?
I'm solving how to improve my conversation flow; reduce filler words like 'um' and 'like'; identify patterns and trends to improve on; identify my patience, interactivity, and talk ratios on calls.
I have already seen an improvement in the aforementioned areas of improvement, as well as my tonality, pace of speaking, my flow of questioning, and being able to ask more relevant questions.
I have already seen an improvement in the aforementioned areas of improvement, as well as my tonality, pace of speaking, my flow of questioning, and being able to ask more relevant questions.
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