Gong
Gong.ioExternal reviews
6,555 reviews
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Gong has made my company's life so much easier!
What do you like best about the product?
Gong allows us to get coaching from our manager, see calls that other team members have completed, and review calls if we forgot some information.
What do you dislike about the product?
I don't like when the Notetaker interrupts, it would be nice to have a way to mute the notetaker or integrate with zoom to just provide consent instead of the interruption.
What problems is the product solving and how is that benefiting you?
Gong is helping us learn best practices for sales, amazing for learning and coaching. I review my Gong stats weekly to see where I can improve.
Very user friendly & detailed.
What do you like best about the product?
My experience with using Gong thus far has been tremendous. The various amount of analytics & details open to viewing is very eye-opening. On top of that, not only is the data great, the way its shown & the ease of navigating the platform sets it apart from any competitor.
What do you dislike about the product?
The only "dislike" would be the amount of eyes on your work. While it's great for management & team members to learn and stay up to date on things, I feel this may / could be used in the wrong way as it relates to "micromanaging". While it's a great tool for companies if used appropriately, I feel it could have some internal backlash if certain employers "abuse their power" with such detailed day-to-day information.
What problems is the product solving and how is that benefiting you?
Gong is helping solve many problems, wether that be talk time, action items in reference to deal / demo follow ups, stale opportunities, integrations with multiple systems which saves time, etc.
Happy Gong User
What do you like best about the product?
I love that they transcribe the call for you, it makes it very easy to go back in the call and search for the key points. It is a very easy platform to use and adapt to.
What do you dislike about the product?
i really have not experienced many downsides when using this software.
What problems is the product solving and how is that benefiting you?
It helps be an automated note taker for all calls so you can really focus on being present during the call instead of having to take notes during the entire call.
Sales Leadership secret weapon
What do you like best about the product?
What I like best about Gong is how it provides insights in a fraction of the time and directs the priority of focus to exactly where sales coaching and account management will have the biggest impact.
What do you dislike about the product?
This is not a Gong issue but it's always challenging to slow down enough to take the time to adopt a new tool and become adept at using it at its full potential.
What problems is the product solving and how is that benefiting you?
Gong offers so many benefits. It captures live conversations that can be used for training, account management, coaching deal strategy, forcasting and accountability.
Meeting minutes made easy
What do you like best about the product?
Providing automatic recording and transcripts of calls. I also appreciate that we can speedup the call
What do you dislike about the product?
some of the transcripts are way off and I have to listen to capture the right meaning
What problems is the product solving and how is that benefiting you?
Being able to listen to calls again and capture the essence to post as meeting minutes
Account Executive
What do you like best about the product?
I enjoy having the ability to fine-tune my sales skills through a review of what works for me
What do you dislike about the product?
nothing pretty much - i really enjoy using the platform
What problems is the product solving and how is that benefiting you?
it's allowing me to review and fine tune my sales skills
AE Gamechanger
What do you like best about the product?
I love how Gong records my calls & gives me analytics on my calls as well as a space for managers to give me feedback.
What do you dislike about the product?
Sometimes it takes a bit of time to analyze, but not a dealbreaker for me.
What problems is the product solving and how is that benefiting you?
It gives us a way to get better on our calls. It allows managers to train us on how to get better on calls.
Gong has been extremely helpful in many different ways.
What do you like best about the product?
One of the most helpful things I have found with Gong is the ability to go back and review your meetings and conversations. This has proven helpful in my career development as well as my conversational skills.
What do you dislike about the product?
I have not found anything with Gong that I have not liked. All of the features have been very positive. The app and website are both easy to use and I like to switch back and forth between both of them. Very user-friendly.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of constantly having to write notes from meetings. Knowing Gong is recording the conversation has allowed me to be a more active listener in all of my meetings.
Best software to use
What do you like best about the product?
Being able to review all of your calls and other people's calls is a game changer.
What do you dislike about the product?
I wish it would also record my cold calls as well.
What problems is the product solving and how is that benefiting you?
Being a new salesperson here and being able to see how other people sell.
Account Executive
What do you like best about the product?
The ability to review calls, request feedback and leave comments. I get coaching directly from my manager without them needing to review the entire call, I can tag a specific timestamp on the call and they can easily jump right to it and review.
What do you dislike about the product?
There really is not much of a downside to using gong. They now have the ability to forecast deals inside of the platform. At this point, gong is defining the needs and solving them before I even know I need the solution.
What problems is the product solving and how is that benefiting you?
Our previous call recording software was extremely hard to use. I would sometime have to refresh the page so many times before I could watch the recording. Then trying to jump around on the video would break the link and then I'm back to refreshing the page and have to start over from the beginning. This allows me to supercharge my personal development as I can also review anyone on my team's calls, and learn a lot from senior-level team members, without having to take any time out of their day.
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