Gong
Gong.ioExternal reviews
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Amazing tool for making easier communication with the leads and customers.
What do you like best about the product?
Recording functionality and the possibility to analyze results after the meeting.
I like the possibility to share the records with the internal group of users.
I like the possibility to search by text frames. This is awesome!
Amazing integration with Zoom!
I like the possibility to share the records with the internal group of users.
I like the possibility to search by text frames. This is awesome!
Amazing integration with Zoom!
What do you dislike about the product?
Sometimes the parsing of voice record into text is not excellent. That's something that makes sense to improve.
The design of UI can be better as for me. Too old as for me and make sense to invest a bit in material design or something like that.
The design of UI can be better as for me. Too old as for me and make sense to invest a bit in material design or something like that.
What problems is the product solving and how is that benefiting you?
I have the possibility to switched back to sensitive call and review it in details. It helps technically to solve a customer issue.
Nothing another to add.
Nothing another to add.
Recommendations to others considering the product:
Try it for demo first. Do a couple of calls with clients.
Try to analyze the calls. Switch bach to call after some time and listen to the call.
You will see the possibility to view the call in person. It will be easy to find needed information. Who talks about what, I think that's the best in this tool.
Also, try to share the call with some member of your organization. He will get a benefit from it. From my practice, I solved a lot of customer issues based on call recording after the meeting. Try to integrate it with another product like a zoom or hangouts. This will help you to understand functionality better. This is my recommendation.
Try to analyze the calls. Switch bach to call after some time and listen to the call.
You will see the possibility to view the call in person. It will be easy to find needed information. Who talks about what, I think that's the best in this tool.
Also, try to share the call with some member of your organization. He will get a benefit from it. From my practice, I solved a lot of customer issues based on call recording after the meeting. Try to integrate it with another product like a zoom or hangouts. This will help you to understand functionality better. This is my recommendation.
Amazing coaching tool
What do you like best about the product?
Easy searching functionality to find calls and meetings, I love the statistics inside the tool. It's built to provide sales managers/enablement/etc. with a ton of very easy-to-use coaching options.
What do you dislike about the product?
Gong creates so much awesome content & best practices, I wish we could have more meetings with our success managers where they share all of these best practices. Also, it's super expensive (but necessary)
What problems is the product solving and how is that benefiting you?
We really like the new scorecards which tie in to the overall coaching aspect that's biggest for me and our organization. Gong makes it very easy to find calls and review them.
Best notes are reviewable notes
What do you like best about the product?
The ability to go back and confirm the notes you took were correct, also hear the tonality of a call from months ago.
What do you dislike about the product?
The search function, to find a call from you or a college
What problems is the product solving and how is that benefiting you?
Solving the miscommunication between notes and reality. To be able to review a call from a month ago the same day as an upcoming call, is invaluable. It has allowed me to re-cap a call better than i ever have and the prospect really appreciates the fact that you can repeat back to them on another call in their own words and terms.
Recommendations to others considering the product:
Well worth it for your sales and management team to get better and be more focused during calls.
Gives you the ability to correct yourself.
What do you like best about the product?
The searchability of key moments in the call. Gong does a great job of breaking down what words you are saying, the cadence of your speech, how long you pause, when key moments are brought up as well as many other little pieces like the ratio of your conversation, how many times you say things like umm, uh, and other words like that.
What do you dislike about the product?
I don't like that the transcription of the call isn't all that accurate at times. For instance, when I was attempting to read the transcripts of a call from one of my SDR's the back and forth between the two people was absolutely hilarious to read but fortunately was not the real conversation. It could have been caused by a poor connection on the call but either way, it was easy to simply check the call its self to hear the true conversation.
What problems is the product solving and how is that benefiting you?
Working on sales talk tracks. I have seen a benefit in fixing what they call patience which is the pause between them ending talking and my beginning. Also, all of the features that I had said above come in handy to help me iron down my pitch, make sure I am discussing key points and to see what the top salespeople in my company are doing so I can do my best to copy them and improve my own conversation and sales tactics to match theirs.
Recommendations to others considering the product:
If it fits your pain then it is a great solution.
Phenomenal tool to get visibility on customer interactions!
What do you like best about the product?
Now that I have Gong automatically joining every google hangout I run, I have a living record of all my meetings. It enables me to re-listen to my calls and take supplemental notes regarding items I might have missed during the call. That way, I come to follow-up calls more prepared and am able to address every client's concern. This is key in customer success and ensuring my clients are happy.
What do you dislike about the product?
The call transcriptions are sometimes incorrect but, in general, these are slight errors that do not impact the analysis of the call.
What problems is the product solving and how is that benefiting you?
When inheriting a new account, I have benefited greatly from Gong because I have the ability to listen to previous conversations prior to them being mine to understand the use case and health of the account. This ensures that my clients do not have to repeat previous conversations and that each meeting is a good use of everyone's time.
Recommendations to others considering the product:
If you struggle with capturing key points during meetings or coaching without live examples, Gong is a great solution that will close that gap for you and your organization.
Love Gong and everything they represent
What do you like best about the product?
Gong's AI is the best I have ever seen. I love that I can look up an individual word on a call and skip right to that point. Plus, I also love the stats they give you as far as filler words and phrases I use and how many times I've used them. Gong is my favorite coach.
What do you dislike about the product?
Only thing I wish they had was a way to easily get meeting links to customers after I have a meeting. Would be neat if it could connect to my email and with a click of a button copy any meeting recording instead of going through the gong app, clicking on the call, clicking get meeting link, copy link, and head back to my email.
What problems is the product solving and how is that benefiting you?
Gong has brought accountability, coaching, and collaboration to our sales team. Before we worked in silos and had no real way of recording and sharing our success and failures. Gong has now made this possible.
It is a great, easy, and user-friendly experience.
What do you like best about the product?
I love gong in that it helps me know what I have to work on, is really easy to use, and manually adds my calls. I like the playback speeds, the organization of the platform, and being able to write comments.
What do you dislike about the product?
I dislike when the person I'm calling is blocked out and I can't hear them.
What problems is the product solving and how is that benefiting you?
My own sales techniques, allowing myself to listen to calls to take notes and know what to tell the Account Executive. The biggest benefit I think is being able to have the call saved so it is easy to find.
Recommendations to others considering the product:
The advice I would have is making the calls upload faster. This might be tough to do, but sometimes calls take longer than others to upload.
A new way to listen
What do you like best about the product?
The most helpful part of Gong is the ability to share recordings over the web. Gone are the days of trying to compress long audio recordings or Mp4's to email them over to clients!
What do you dislike about the product?
Gong is still being developed into a tier 1 piece of software. It can be a little difficult to soak in everything as it stands because there is so much you can do, and can be hard to find where to do it. As time goes on though I am confident their UI will continue to improve!
What problems is the product solving and how is that benefiting you?
I have a problem with rambling sometimes, so Gong points that out to me and helps me improve my phone game!
Recommendations to others considering the product:
Don't be afraid to dive into the analytics side of this tool, there is some really great information to be gleaned them!
An easy way to review and share calls
What do you like best about the product?
Gong makes it easy to review calls and share parts of it with others in the company. I like the automated stats that show which participant talked more and it's impressive how you can set specific filters and searches for key terms for your business.
What do you dislike about the product?
It's happened where Gong came into the call a few minutes late, but that hasn't happened much and not for a while.
What problems is the product solving and how is that benefiting you?
We're using Zoom for our calls, and once Gong is set up, everything is automated. Whenever I set up a call Gong will be there. Not having to worry about hitting record in a call is great.
Recommendations to others considering the product:
Its' a great service to keep track of your calls and look for trends on what is discussed and how concerns are resolved.
Helpful on many levels
What do you like best about the product?
It removes the concern about getting all of the important details down during a call--I know that I can go back and fill in the gaps later. This allows me to focus on having impactful conversations with my clients.
What do you dislike about the product?
Sometimes, I feel like I get emailed too many updates. "Your call is coming up," "Your call has been recorded," "Your call has been analyzed"
What problems is the product solving and how is that benefiting you?
It allows me to have better conversations with clients and gives me the ability to fill in gaps I may have missed during a call. I also love that I can go back and listen to calls that a salesperson previously had with a customer to ensure we're aligned on objectives. It's also helpful to get feedback from my manager to improve my conversations.
I can see where it would also be helpful for training purposes. As new members join the team, they can go back and listen to customer calls to understand how we frame conversations.
I can see where it would also be helpful for training purposes. As new members join the team, they can go back and listen to customer calls to understand how we frame conversations.
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