Gong
Gong.ioExternal reviews
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Very valuable tool
What do you like best about the product?
Useful notes and recordings for sessions
What do you dislike about the product?
You can forget to deactivate it for private sessions
What problems is the product solving and how is that benefiting you?
Forgetting do important notes
Gong has helped us use our past calls as training tools!
What do you like best about the product?
The number of metrics that Gong provides its customer base. It gives non participants concise transparency into what is going on in other meetings, with external clients!
What do you dislike about the product?
I would say that there is not one thing I dislike; I wish that the metrics were more customizable, and if anything; partly optional. Since sometimes these KPIs dont accurately reflect the criteria of the call - or what we were looking to accomplish: e.g a training call would have the client speak a lot less in comparison to a sales call.
What problems is the product solving and how is that benefiting you?
The lack of active training material in sales. It has been incredibly beneficial to learn from other's mistakes, and their wins as well. It has been a huge factor that we leverage in Sales and Client Retention
Awesome Sales Tool
What do you like best about the product?
Can relisten to any call! I love using Gong to go back after a call and listen in case I missed anything in my notes (which I almost always do!)
What do you dislike about the product?
Nothing yet! Our team loves it for call reviews, improving our pitch, and so much more! 100% recommend for any sales org!
What problems is the product solving and how is that benefiting you?
Gong is solving issues with poor notes, telling me what I'm doing too much or too little of on my calls, and helping me improve deals.
Gong for sales
What do you like best about the product?
Gong saves me time from taking notes during sales calls and instead allows me to focus on what prospects are saying. In reviewing call transcripts and recordings afterwards, there's always something captured that I would have missed.
What do you dislike about the product?
I like Gong overall. The one improvement that would be helpful as the volume of recorded calls grows is being able to search by keywords across all recordings so that I can look back on previous instances when XYZ came up and how it was addressed.
What problems is the product solving and how is that benefiting you?
It's saving us time by taking notes for us during calls and also helps the rest of the non-sales team stay on top of customer conversations. It's a great internal learning tool.
Good for helping with workflow management
What do you like best about the product?
It's intuitively built, so once it is set up correctly, it works really well. I'm not super into it, but from what I've watched during trainings, you can really customize to maximize your workflow.
What do you dislike about the product?
Can take some extended time when loading things or transcribing. I generally overlook this because its powerfulness makes it worth short waits.
What problems is the product solving and how is that benefiting you?
Recording meetings with clients. So far, it's been great. Easy to share. Biggest thing for our company is its strong integration with Salesforce which is our CRM.
As a marketer Gong provides great insight on customer pains and ideas for content
What do you like best about the product?
Ability to tag different categories, get notifications, and track such things as sentiment and competition. The mobile app is pretty good, too as it allows you to connect and listen as you drive.
What do you dislike about the product?
Nothing yet. I can not think of anything to add here as we are early days. We started using it around two months, but at the moment, the solution provides what we need. It would be good for marketing to add remembers before they start recording, like "Make sure you ask, how did you hear of HIVERY" on first calls.
What problems is the product solving and how is that benefiting you?
Ability to gain insight into customer insights and discover patterns. This has helped form our thinking about product positioning and content marketing development ideas.
I love going, not only to improve my skills but also to follow up on my pipeline!
What do you like best about the product?
To evaluate my performance and improve my skills, review my interactions, assess my patience, and count the number of questions I asked.
What do you dislike about the product?
Sometimes Gong doesn’t record Microsoft Teams meetings, and the transcript for Spanish is very poor.
What problems is the product solving and how is that benefiting you?
I can follow up on my accounts when my teammates continue to work on them.
Great Solution to Long Meetings
What do you like best about the product?
Instead of everyone needing to log on to a full company meeting, our time can be used however works for us. I love that our company uses Gong for this and you can even go back and reference the information later!
What do you dislike about the product?
I haven't had a lot of issues with Gong really -- I wish more companies used it! Maybe being able to put your own notes at certain time points in the video would be helpful but having the transcript is already a great feature.
What problems is the product solving and how is that benefiting you?
You don't have to take diligent notes on a training video or meeting -- you can just go back and reference it again as needed.. you can even skim the transcript instead of watching it!
Great Tool
What do you like best about the product?
Recapping calls and presentations to review and very helpful for new hires trying to learn the product. Ability to save calls, the clear representation on PPT if any are shared, and call quality is also excellent.
What do you dislike about the product?
I have yet to come across an issue with GONG, so far the experience has been great, I do not dislike anything about the product in particular to comment on about.
What problems is the product solving and how is that benefiting you?
New hire product learning capabilities, Clients, sales and CSM tones on calls, trouble shooting concerns I have not come across with out own product but Gong gives us the ability to make that happen.
It has been so helpful to go back and listen to calls. It has made me better with my future meetings
What do you like best about the product?
I like that I can go back and listen. it helps me critique myself and get feedback from peers. It supports collaberation. i also no longer have to take meeting notes wich is great.
What do you dislike about the product?
I do not dislike it at all. i could utilize more. It would to be nice to have some type of tie with my calls on my cell. I find it to be a resourceful tool. Wish it picked up my phone calls too
What problems is the product solving and how is that benefiting you?
The problem it has helped me solve remember all the details of my meetings. I talk to so many grocers and by reviewing my calls I am actually able to see trends within customers feedback
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