Gong
Gong.ioExternal reviews
6,555 reviews
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Best product by far to review calls as well as for training!
What do you like best about the product?
Simple interface - just works! simple and easy to use
What do you dislike about the product?
the timeline search bar - I find it not intuitive.
What problems is the product solving and how is that benefiting you?
finding data from past calls fast!
Gong is amazing
What do you like best about the product?
I love the post-meeting stats and notes. Also, I love that it automatically records and it isn't something you have to think about.
What do you dislike about the product?
Nothing. Still learning the platform though.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to improve in your ability to run discovery calls.
Gong is not a luxury tool, it is a must have tool
What do you like best about the product?
Gong is a game-changing tool that every revenue leader should prioritize once you have at least one salesperson on the phone. I put off investing in Gong for many years as a sales leader as I saw it as a "nice to have". Since implementing Gong I have realized this is no longer a nice to-have but a must-have. This is not just about sales but about making the company better. I would argue our product development team gets more out of Gong than our sales team. Gong is truly a company tool.
What do you dislike about the product?
When I think about Gong and areas of improvement, I truly can't think of anything. I am excited for what they are building and I have enjoyed being part of the beta programs.
What problems is the product solving and how is that benefiting you?
The number problem that Gong solves for us, is allowing our non customer facing teams hear it directly from our customers rather than relying on our sales team to play telephone for our clients.
Amazing Product!
What do you like best about the product?
The ability to replay the recordings with script translation, identify who is speaking and the ability to jump right to the section where I am interested in listening.
What do you dislike about the product?
Hopefully there can be a side-by-side translation next to the video, so that I can look at both and understand the content better. Currently once I turn to translation I can't see the video.
What problems is the product solving and how is that benefiting you?
Solving a problem that I need to review massive sales calls without much insight generated. With Gong, I can fast-forward and only review the useful information.
This is such a game changer. Welcome to the future!
What do you like best about the product?
Being able to focus on my customer instead of taking notes is so helpful. I've always had to take notes to keep everything straight and now that I am not worried about getting every little detail, I can be fully present in the conversation.
What do you dislike about the product?
Customers can be a little hesitant sometimes when the recording comes on to warn them, but it is necessary. The Speech to Transcript tech is pretty rough. I typically watch my videos at 1.5x speed to recap, but it would be great if I could copy the transcript into my Evernote with confidence. Definitely not there yet.
What problems is the product solving and how is that benefiting you?
Gong is taking so much time out of my administrative tasks. Being able to quickly see action items and questions asked by my customer is fabulous. I feel like i can fit more meetings in one day in.
Seamless, automated, and extremely useful.
What do you like best about the product?
How it is automated, syncs with my calendar, and is easily transferable.
What do you dislike about the product?
The interrupting prompt/disclaimer at the beginning.
What problems is the product solving and how is that benefiting you?
Actually recording all client calls instead of easily forgetting to do so.
I love Gong!
What do you like best about the product?
Gong has helped me during my onboarding process at Miro, it has been part of my daily activities and I have learn so much from other peers by listening to calls and understanding better what went good or wrong in my own calls.
What do you dislike about the product?
At the moment I do not dislike anything, still learning how to use it better than just listening to call recordings.
What problems is the product solving and how is that benefiting you?
We usually have to make time and coordinate with our peers to shadow their calls but with Gong it makes it easier we do not have to align on time we can just go and listen when we are free.
Best tool for AEs
What do you like best about the product?
It helps keep my deals organized and visible. Also getting to watch other calls for personal development has been a game changer.
What do you dislike about the product?
As of now, nothing. It all seems well but I'm still learning
What problems is the product solving and how is that benefiting you?
Pushing my deals forward because it sends warnings and flags when something is at risk. Also with development as a new agent.
Game Changer
What do you like best about the product?
I like the collaboration between peers and supervisors. This tool allows us all to maintain our "One Team" mindset, seeking to build one another up. I also like the metrics/KPI(s) built into Gong that analyze your calls and give you insight into how you might improve your overall client interactions.
What do you dislike about the product?
Some of the speech recognition and transcribing is not 100%.
What problems is the product solving and how is that benefiting you?
This tool is helping me to be more patient with my clients and seeking to listen more than I speak.
Extremely useful for training & pipeline management
What do you like best about the product?
Gong's tracking of keywords in your speech such as fillers, pricing & competitors. This has allowed me to improve my own pitching during demonstrations, keep track of talking points I've forgotten and train myself/colleagues using the recordings.
What do you dislike about the product?
Sometimes GONG will not participate in zoom calls or teams calls. This has made tracking my own pipeline events an issue sometimes, luckily I am able to record through other means - it just means i lost GONG's functionality.
What problems is the product solving and how is that benefiting you?
GONG is solving my ability to keep track of events that have happened with a client e.g. when certain calls have happened, what were the talking points, what should be the next steps etc.
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