Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Brilliant recording tool with conversation diagnostics
What do you like best about the product?
Gong is very user friendly and provides insight for managers to properly review and coach employees on calls. Gong has an excellent resource bank with easy to read and engaging articles.
What do you dislike about the product?
Gong can be difficult with accurate syncing to appropriate accounts and opportunities in Salesforce and there is no way to manually change/re-associate calls. I understand there are millions of unique scenarios, but being able to manually override the account link would be a HUGE step forward.
What problems is the product solving and how is that benefiting you?
Manager call reviews and trainings. Communicating pain points from customers and potential clients to Engineering/Product. Celebrating exceptional work and sharing praise received from happy customers.
Recommendations to others considering the product:
This is an excellent tool for improving your employees by listening to their calls and coaching them and by utilizing Gong's data analytics tools to understand what is working and what might need to change.
Gong experience
What do you like best about the product?
Being able to determine conversation points throughout the call and tailoring the listening experience.
What do you dislike about the product?
At this time, this product is working well for me. Nothing to note.
What problems is the product solving and how is that benefiting you?
Being able to close the cap between marketing and sales and having visibility into the sales conversations.
Customer Success Zappi Review
What do you like best about the product?
The automated analysis and key next steps
Notes on attendees
Analysis of responses
Notes on attendees
Analysis of responses
What do you dislike about the product?
The fact that it shows up as an attendee on Zoom.
What problems is the product solving and how is that benefiting you?
Focusing on letting the customer talk more than I do; having it take down action items for me so I can be involved in the convo and not jotting down notes.
Recommendations to others considering the product:
Figure out a way to identify certain types of convos that make sense to your org, so that people can easily find those pertinent topics.
Great experience, no need to take notes anymore
What do you like best about the product?
I love that Gong picks up on the different stages of the conversations and can point me to the parts that matter the most.
Reviewing calls is made easy as it integrates with different tools we use here (CRM, online meetings, calendar, etc.)
The mobile app is also very useful as I can review calls on my own time (commute, in remote locations, etc) without having to open my computer.
Adding comments to a conversation also saves us time: we don'e need the whole team to be there during the whole call. We tag relevant people after the fact to get them to listen to the part of a conversation that matters to them. Saving a lot of time (and money) to the company.
Reviewing calls is made easy as it integrates with different tools we use here (CRM, online meetings, calendar, etc.)
The mobile app is also very useful as I can review calls on my own time (commute, in remote locations, etc) without having to open my computer.
Adding comments to a conversation also saves us time: we don'e need the whole team to be there during the whole call. We tag relevant people after the fact to get them to listen to the part of a conversation that matters to them. Saving a lot of time (and money) to the company.
What do you dislike about the product?
The TTS has some challenges with some accents but is great overall.
Setting up and integration with our tools proved initially challenging as it seems that when we change the password to one of our applications, we tend to get disconnected. Checking our settings at regular intervals easily solved that issue and got Gong to work fine again. Making the disconnections notifications more obvious would help.
Setting up and integration with our tools proved initially challenging as it seems that when we change the password to one of our applications, we tend to get disconnected. Checking our settings at regular intervals easily solved that issue and got Gong to work fine again. Making the disconnections notifications more obvious would help.
What problems is the product solving and how is that benefiting you?
not sure what the customer said -> check Gong
one of your team members had a great conversation and you would like the whole team to use that technique -> see Gong
did we follow the defined call process and go through the recommended steps of the conversation -> check Gong
one of your team members had a great conversation and you would like the whole team to use that technique -> see Gong
did we follow the defined call process and go through the recommended steps of the conversation -> check Gong
Recommendations to others considering the product:
Try it, you will be bluffed.
We tried several recording tools before adopting Gong and this is the only one that actually delivered value and was easy to use
We tried several recording tools before adopting Gong and this is the only one that actually delivered value and was easy to use
User-friendly note taking that creates great efficiencies
What do you like best about the product?
Being able to handle online demonstrations without furiously writing notes down. I can focus on giving the presentation and connecting with the client and not worry about missing anything.
Listening to calls at an accelerated rate allows me to review hour long calls in 30 mins or less, creating significant efficiencies.
Reviewing calls from across the sales organization that would have otherwise been impossible to get to or relate on.
Mobile app usage is very user friendly
Listening to calls at an accelerated rate allows me to review hour long calls in 30 mins or less, creating significant efficiencies.
Reviewing calls from across the sales organization that would have otherwise been impossible to get to or relate on.
Mobile app usage is very user friendly
What do you dislike about the product?
Sometimes the transcript on voice recognition is a bit off. The words get thrown off a bit on the action items at times, where we are saying "I will follow up...." or "Confirming we will do this ned"
What problems is the product solving and how is that benefiting you?
Being able to connect common experiences, objections, competition identification, and overall themes across the county. We run independent sales cycles all over the board, but with Gong we can quickly connect and review meetings and talking points from all presentations.
Accurate action items and next steps coming out of meetings. One of the biggest areas of benefit is in email follow up and resources shared after the call or meeting has been completed.
Accurate action items and next steps coming out of meetings. One of the biggest areas of benefit is in email follow up and resources shared after the call or meeting has been completed.
Recommendations to others considering the product:
The playback feature is fantastic to listen and take a third party perspective on the meeting. When presenting, sometimes we get lost in the moment, or do not realize how much we are dominating the conversations. The call statistics and practices across the community are really valuable. I never realized how long or how short the "pauses" in conversation can be. The coaching aspects allow users and managers to take this to another level.
To those looking at the value of the system, it immediately will have an impact on the way your sales team reviews and prepares for calls and/or meetings. New or ramping employees will have a significantly better experience being able to access all different formats of examples. Topics and meetings could be tagged with key identifiers like competition, pricing, procurement, legal, and overall objection handling. Overall a strong recommendation from the group.
To those looking at the value of the system, it immediately will have an impact on the way your sales team reviews and prepares for calls and/or meetings. New or ramping employees will have a significantly better experience being able to access all different formats of examples. Topics and meetings could be tagged with key identifiers like competition, pricing, procurement, legal, and overall objection handling. Overall a strong recommendation from the group.
I liken it to watching film for football, very helpful.
What do you like best about the product?
the stats you get about yourself and others
What do you dislike about the product?
not all calls get recorded, so sometimes a call I really want feedback on isn't recorded
What problems is the product solving and how is that benefiting you?
i'm solving the issue of using filler words and working on my cadence
Recommendations to others considering the product:
If you're ok with being self critical and hearing yourself talk then implement gong
Sales coaching that has taken my abilities to the next level!
What do you like best about the product?
Recorded calls that I can listen to anywhere, anytime! This allows me to get way more feedback and coaching, as well as the freedom to choose the calls I want coaching on (if I'm working on specific sticking points). This also allows me to go back to calls if I forget something we talked about.
What do you dislike about the product?
The accuracy of the speech to text is not ideal; it is necessary most of the time to listen to the call, rather than read the transcript (which can be helpful when skimming through for certain topics or when identifying calls).
What problems is the product solving and how is that benefiting you?
Gong is mostly used for coaching, but it has also been used to gather data on product features and marketing changes. This data has influenced decision making in my organization.
Must have sales coaching tool!
What do you like best about the product?
Accounts / "Beat" view is incredible. It provides a timeline of all events that have happened around an account or opportunity so you can quickly identify opportunities that are falling through the cracks or being mismanaged. Super valuable and and I wasn't even expecting to see a feature like it from Gong.
The stats view also provides a high level view into how the team is running their calls. How much time they're speaking vs the prospect, what competitors are coming up during the conversation, what features were discussed etc.
The stats view also provides a high level view into how the team is running their calls. How much time they're speaking vs the prospect, what competitors are coming up during the conversation, what features were discussed etc.
What do you dislike about the product?
To get the most out of it, you need to invest a lot of time into the platform although the investment is worth it.
I hope they continue to improve the AI and transcription functionality as there are still a few kinks but it's the best I've seen on the market.
Other than the time investment, it's been really great.
I hope they continue to improve the AI and transcription functionality as there are still a few kinks but it's the best I've seen on the market.
Other than the time investment, it's been really great.
What problems is the product solving and how is that benefiting you?
As a sales manager, it's not possible to be on every call. Gong provides valuable insights into how the team is running their calls, how they're following process and what's coming up on their calls without me having to review every one. And for the ones that I do want to jump in and review, I can do so on my own time.
On top of the problems it solves for me, it also gives the team suggestions on areas for improvement and gives them "peace of mind" that anything discussed on the call doesn't fall through the cracks.
On top of the problems it solves for me, it also gives the team suggestions on areas for improvement and gives them "peace of mind" that anything discussed on the call doesn't fall through the cracks.
Recommendations to others considering the product:
You need a tool like this earlier than you think you do. Make sure to do your research on other vendors in the space.
Reliable or our basic needs
What do you like best about the product?
The recordings are stored easily and it starts recording the calls right at the correct time. Love the mobile app as well to re listen to calls while I am on my way to work or have down time.
What do you dislike about the product?
The platform has become too complex. I do not use all the fancy features and just want relisten to calls and it has become a lot more complex of a platform that is not easy to navigate.
What problems is the product solving and how is that benefiting you?
We work in a regulated industry and this covers our behind.
Recommendations to others considering the product:
Make sure you are paying for enough storage to keep your calls.
Gong has helped me reverse engineer a sales enablement program
What do you like best about the product?
Healthcare is a complex space so being able to listen in on my reps' calls has been helpful to really understand what medical professionals truly care about.
What do you dislike about the product?
I dislike that sometimes our scheduled calls do not get logged in call (i.e., a zoom meeting does not get pushed to Gong when we make a last minute change on the calendar invite)
What problems is the product solving and how is that benefiting you?
Gong has helped me identify the Do's and Don'ts to share with my team whether it's related directly to prospects in our industry or coaching from a sales perspective.
Recommendations to others considering the product:
Make time a few times a week to make sure you actually listen to the calls!
showing 1,361 - 1,370