Gong
Gong.ioExternal reviews
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Perfect way to ensure calls are compliant
What do you like best about the product?
The ability to search keywords greatly improves confidence that your sales team is on the right track and is saying the right things, and not using terms or phrases that are not compliant with industry standards or regulations. The interface is intuitive and easy to use. The transcription also allows for faster process of key areas that have be identified by Gong's native machine learning. I love the ease of recording calls so I can go back and listen to my own abilities, as well as the performance of my team.
What do you dislike about the product?
While listening to conversations, you can't start listening in the middle of a lengthy explanation, you have to start from the beginning of when someone begins speaking. This is a relatively minor issue since most of the time, starting from the beginning of the sentence is usually preferred.
What problems is the product solving and how is that benefiting you?
Have saved countless hours in reviewing calls, because Gong makes it possible to achieve quality control by keeping you from having to listen to calls/parts of calls that are not relevant to review. I would rate my overall experience with Gong a 10. It is solving the problem of reps being distracted on calls trying to talk to clients, fully listen, and also take detailed notes. Has also been a great resource for our new hires to review and watch demos.
Recommendations to others considering the product:
If you are adding new people to the team, this tool is a must for making sure the new sales people are on the right track and can really aid in individual success.
Gong Review for Account Executive Sales Analytics
What do you like best about the product?
Gong is extremely efficient in working with a variety of CRM's to record and breakdown phone calls to identify effective trends for the sales process.
What do you dislike about the product?
Very specific metrics for account executive role, with limited capabilities for sales development roles.
Small issues with accurate voice to text capabilities.
Small issues with accurate voice to text capabilities.
What problems is the product solving and how is that benefiting you?
Solving the issues of sales call inefficiencies by identifying group trends.
Gathering data on effective sales lingo that relates to higher conversion rates.
Gathering data on effective sales lingo that relates to higher conversion rates.
Recommendations to others considering the product:
Gather a large sample size of data with a large group of users to have a better understanding of effective and ineffective trends. Receive regular email updates from Gong that provide sample calls with data.
How Gong has made me a better presenter
What do you like best about the product?
The AI capabilities allows me to streamline and improve my call references. This helps me save a lot of time and give me the opportunity to get on the phone more often.
What do you dislike about the product?
Gong is an excellent application with a simple UI platform, nothing I dislike.
What problems is the product solving and how is that benefiting you?
How to become a better salesperson by analyzing my talk to client time ratio, keywords, etc.
Recommendations to others considering the product:
The more you use Gong the better it gets with AI and analytics.
Great tool far beyond sales
What do you like best about the product?
The automated recording of calls makes it a must for any client-facing team, letting you focus on what's going on and having a normal conversation instead of trying to write down everything that it's shared. This is huge especially with shared screens as the recording will show you all the clicks and pop-ups on screen, which is a great asset for Customer Success, Professional Services and Support agents troubleshotting.
Our dedicated CSM has also been a fantastic partner, helping us optimize our setup and leverage more features that we hadn't taken advantage of yet.
Our dedicated CSM has also been a fantastic partner, helping us optimize our setup and leverage more features that we hadn't taken advantage of yet.
What do you dislike about the product?
The speech-to-text feature is heavily focussed in English - anything in a different language gets lost, and even when someone with a strong accent is speaking. It's normally better to just listen to the audio.
What problems is the product solving and how is that benefiting you?
As a team lead, I use Gong to see with the team where we need to focus and to provide feedback on how to navigate certain topics and conversations.
Exceptionally useful tool for video calls
What do you like best about the product?
The ability to concentrate on my call and save time when troubleshooting with clients instead of having to concentrate on compliance tasks. It lets me solve problems faster and concentrate on delivering the best customer service
What do you dislike about the product?
There isn't a good indication when the bot has stopped recording other than to turn off the video conference.
I would like a way to designate a hard stop for the bot if I need to continue a discussion with a colleague
I would like to create custom conversation segments and train the bot on how to recognize them, like troubleshooting time or customer feedback.
The NLP isn't quite where it needs to be for distributable transcripts.
There need to be more manual options so that I can train my instance to recognize different sections of the conversation, I'd like to tell the learning part if it made a mistake on the "next steps" section and designate a "small talk" section that it may have missed
There needs to be a way to obscure sensitive data from a screen share, lacking this feature creates a security vulnerability
I would like a way to designate a hard stop for the bot if I need to continue a discussion with a colleague
I would like to create custom conversation segments and train the bot on how to recognize them, like troubleshooting time or customer feedback.
The NLP isn't quite where it needs to be for distributable transcripts.
There need to be more manual options so that I can train my instance to recognize different sections of the conversation, I'd like to tell the learning part if it made a mistake on the "next steps" section and designate a "small talk" section that it may have missed
There needs to be a way to obscure sensitive data from a screen share, lacking this feature creates a security vulnerability
What problems is the product solving and how is that benefiting you?
I can review my solutions and build a customer service library that I can educate other customer success agents with.
It gives me confidence that anything said on a call can get backed up with evidence.
I can get feedback on how the call went without having to include tens of people on the call to listen in.
It gives me confidence that anything said on a call can get backed up with evidence.
I can get feedback on how the call went without having to include tens of people on the call to listen in.
Recommendations to others considering the product:
Definitely pick up Gong if you find yourself stopping calls frequently to take notes or can't remember a specific action item from a meeting.
Gong has helped us shaped the future of our marketing messaging (and campaigns)
What do you like best about the product?
Gong's recordings and transcripts have helped us put our year and efforts into review so that we know where to tweak and where to keep it up. We have used Gong across the business from client relations feedback, sales, marketing, and community. The speedy recordings have allowed us to adjust swiftly and efficiently!
What do you dislike about the product?
Nothing to add! If there was something to add it would be a yearly review of the top phrases or topics
What problems is the product solving and how is that benefiting you?
We are helping shape our sales team and also train new members that join. It has also helped us tune up our marketing messaging and really hone in on what really resonates with our target accounts.
Love seeing the analytics!
What do you like best about the product?
I love being able to see who spoke more, and what words were used
What do you dislike about the product?
Nothing! I think this is a great tool for managers!
What problems is the product solving and how is that benefiting you?
To show my reps who is speaking more and gaining control over the conversation
Makes selling so much easier
What do you like best about the product?
As a salesperson, I re-listen to my calls all the time and it's very time consuming. I love the feature where I can skip to the next speaker and also where I can skip to certain part of the conversation based on the topic.
What do you dislike about the product?
I like the idea of having a transcript of my call because I read much faster, but the transcript doesn't do a great job -- it's often inaccurate so I mostly use it to find a certain part of the conversation that I want to re-listen to.
What problems is the product solving and how is that benefiting you?
Because I am saving a lot of time re-listening to my calls, it's made me a lot more efficient at my job and allows me to focus on more things (aka more deals).
Has has help me understand our business through recording sales calls.
What do you like best about the product?
What I like best to the ability to search content.
What do you dislike about the product?
I wish there was a dashboard on the first page with stats on calls.
What problems is the product solving and how is that benefiting you?
The biggest benefit is new member on-boarding. When we want people in our department or other to understand our product, Gong is the best way to introduce them.
Recommendations to others considering the product:
Spend some time getting to know the site and listen to as many calls as you can to get yourself more familiar with the company and the products. Listening to others discuss a product or service can truly help jump start a new position.
Gong is a helpful tool
What do you like best about the product?
I like that Gong automatically analyzes calls and gives you statistics on your performance
What do you dislike about the product?
I think the layout could be more intuitive
What problems is the product solving and how is that benefiting you?
I am solving my own call performance issues. I have benefited by noticing details I miss in the moment and by noticing trends.
Recommendations to others considering the product:
Utilize the statistics
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